ANGKET KEPUASAN MAHASISWA TERHADAP

PELAYANAN AKADEMIK
( STUDENT SATISFACTION SURVEY ON ACADEMIC SERVICES)

Email address *
lazzaronijames@gmail.com Formatted: English (United States)

Nama Mahasiswa *
Student Name
James Lazzaroni
Formatted: English (United States)
No. Handphone *
Phone Number
081362837979 Formatted: English (United States)

Jenis Kelamin *
Gender
●O Pria/ Male
○O Wanita/Female

Aspek Tangibles (Tangible Aspect)

Pernyataan / Item 1 2 3 4 5
Ruang kuliah tertata dengan bersih dan rapi * √ Formatted: Font: (Default) Times New Roman, 12 pt
Classrooms are clean and tidy
Ruang kuliah sejuk dan nyaman * √
Classrooms are cool and comfortable
Sarana pembelajaran tersedia di ruang kuliah * √
Learning facilities are adequate in the classrooms
Layanan dan koleksi perpustakaan lengkap dan cukup* √
Library resources and services are adequate and comprehensive
Laboratorium relevan dengan kebutuhan mahasiswa * √
Laboratories and academic services meet the needs of students
Buku referensi tersedia di perpustakaan * √
Reference books are available in the library
Kamar kecil yang tersedia cukup dan bersih * √
The available toilets are adequate and clean
Fasilitas ibadah yang dapat dipergunakan oleh mahasiswa cukup dan √
memadai*
Praying rooms for students are adequate
1. Tidak Puas/Not Satisfied at All 2. Kurang Puas/Not Very Satisfied 3.Netral/ Neutral
4. Puas/ Satisfied 5. Sangat Puas/Very Satisfied
 Aspek Pengajaran (Teaching Aspect)
Pernyataan / Item 1 2 3 4 5
Materi perkuliahan yang diberikan dosen jelas* √
Teaching materials and instruction are clear and sufficient
Waktu untuk diskusi dan tanya jawab cukup dan memadai* √
Time for discussion and question & answer is adequate
Bahan ajar suplemen yang diberikan kepada mahasiswa tersedia √
dengan baik (handout, modul, dll) *
Supplementary teaching materials are available (handouts, modules,
etc.)
Dosen mengembalikan hasil ujian dengan nilai objektif * √
Lecturers return the test result with objective marking
Dosen datang tepat waktu * √
Lecturers are punctual (on time)
Satuan acara perkuliahan dibuat oleh dosen * √
Lecturers make a structured lesson plan
Staf akademik mampu melayani urusan administrasi mahasiswa * √
The academic staff adequately serve the students administrative
affairs
Kualitas layanan staf akademik memenuhi kebutuhan mahasiswa * √
Academic support services adequately meet the needs of the students
1. Tidak Puas/Not Satisfied at All 2. Kurang Puas/Not Very Satisfied 3.Netral/ Neutral
4. Puas/Satisfied 5. Sangat Puas/Very Satisfied

Aspek Responsif (Responsiveness Aspect)

Pernyataan / Item 1 2 3 4 5
Tersedia dosen bimbingan konseling bagi mahasiswa. * √
Academic advisor is approachable and helpful.
Tersedia beasiswa bagi mahasiswa yang tidak mampu * √
Scholarships for low-income group students are available

Bantuan apabila mahasiswa memiliki masalah akademik tersedia* √

Tutoring services are readily available

Pimpinan Fakultas memberikan waktu untuk berdiskusi dengan √

orangtua mahasiswa *
The Faculty top management provide sufficient time to discuss with the
student's parents/guardians

Bantuan pengobatan bagi mahasiswa yang sakit tersedia* √

Medical service for students is available

Bantuan asuransi bagi mahasiswa yang mendapatkat musibah √

kecelakaan tersedia*
Health Coverage Insurance for accident is provided

1. Tidak Puas/Not Satisfied at All 2. Kurang Puas/Not Very Satisfied 3.Netral/ Neutral
4. Puas/Satisfied 5. Sangat Puas/Very Satisfied
 Aspek Asuransi (Assurance Aspect)
Pernyataan / Item 1 2 3 4 5
Staf administrasi akademik santun dalam memberikan pelayanan * √
Academic administration staffs are caring and helpful
Permasalahan/ keluhan mahasiswa ditangani oleh dosen PA (Pembimbing √
akademik) *
Problems or complaints of students handled by the Academic Advisor
Setiap pekerjaan atau tugas dikembalikan kepada mahasiswa * √
Assignment or homework is returned to the student
Waktu dipergunakan secara efektif oleh dosen dalam proses pengajaran * √
Teaching time is adequately and effectively used by the lecturers
Sanksi bagi mahasiswa yang melanggar aturan berlaku bagi seluruh √
mahasiswa tanpa terkecuali *
Sanctions for students who violate the rules are fair and unbiased
1. Tidak Puas/NotSatisfied at All 2. Kurang Puas/Not Very Satisfied 3.Netral/ Neutral
4. Puas/Satisfied 5. Sangat Puas/Very Satisfied

Aspek Empati (Empathy Aspect)

Pernyataan/ Item 1 2 3 4 5
Peduli terhadap kepentingan mahasiswa dan kesulitan mahasiswa * √
Faculty and counseling staff care about student’s problems and needs
Besarnya konstribusi biaya (sumbangan pengembangan lembaga ) √
dibicarakan dengan orangtua wali mahasiswa *
The amount of contribution fee (contribution for institutional
development) is properly discussed with the student parent or guardian
Pengawasan terhadap kemajuan mahasiswa melalui dosen pembimbing √
akademik atau dosen konseling dilakukan dengan baik*
Academic advisor and counseling staff provide timely feedback about the
student progress
Dosen bersedia membantu mahasiswa yang memiliki kesulitan bidang √
akademik *Lecturers show concern for students’ academic difficulties
Dosen bersikap terbuka, dan kooperatif dengan mahasiswa * √
Lecturers are open-minded and helpful to students
Berusaha memahami minat dan bakat mahasiswa * √
This institution shows concern for students' interests and talents
1. Tidak Puas/Not Satisfied at All 2. Kurang Puas/Not Very Satisfied 3.Netral/ Neutral
4. Puas/Satisfied 5. Sangat Puas/Very Satisfied
 Aspek Sistem Informasi (Information System Aspect)
Pernyataan / Item 1 2 3 4 5
Informasi sistem perkuliahan dalam bentuk buku panduan perkuliahan √
tersedia*
There is an adequate and helpful handbook on the education system
Informasi akademik dan pelayanan non - akademik dalam bentuk website √
(online) tersedia *
Academic information and non-academic services is available on the
website (online)
Informasi dan Layanan akademik maupun non akademik tersedia secara √
terbuka*
Both academic and non-academic information and services are available
and accessible
Layanan pengaduan bagi mahasiswa yang memiliki permasalahan √
tersedia*
Student complaint handling services are available and adequate
Fakultas memberikan respon positif kepada setiap pengaduan mahasiswa √
*
Faculty respond quickly and positively to the student complaint
Fakultas menggunakan dana kemahasiswaan dengan baik dan transparan √
*
Student activities fees are put to good use transparently
1. Tidak Puas/Not Satisfied at All 2. Kurang Puas/Not Very Satisfied 3.Netral/ Neutral
4. Puas/Satisfied 5. Sangat Puas/Very Satisfied

SARAN DALAM MENINGKATKAN PELAYANAN

AKADEMIK/Suggestion for Improvement
Fasilitas perpustakaan dalam bentuk buku ajar terkini mesti tersedia dalam jumlah yang memadai Formatted: English (United States)

Medan, ..................................5 Oktober 2017 Formatted: English (United States)

(Nama/Name: ....................................................James Lazzaroni)

Tanda tangan/Signature