Building Positive Communication Skills

Workshop Proposal

Dr. Komal Khalid

Assistant Professor (HRM)
Faculty of Economics and Administration
King Abdulaziz University,
 Building Positive Communication Skills
By Dr. Komal Khalid
Positive communication is about more than just exchanging information. It is about understanding
the emotion and intentions behind the information. Communication is not only how you convey a
message so that it is received and understood by someone in exactly the way you intended, but it
is also how you listen to gain the full meaning of what is being said and to make the other person
feel heard and understood.
Positive and effective communication combines a set of skills including nonverbal
communication, engaged listening, managing stress in the moment, the ability to communicate
assertively, and the capacity to recognize and understand your own emotions and those of the
person you are communicating with.
Communication is the glue that helps you deepen your connections to others and improve
teamwork, decision making, and problem solving. It enables you to communicate even negative
or difficult messages without creating conflict or destroying trust.
Learning Objectives
Following are the learning objectives of this workshop
1. To understand how communications work
2. To gain active listening and responding skills
3. To understand and improve assertiveness.
4. To understand, demonstrate and improve positive body language
5. To understand and demonstrate positive writing skills.
6. To understand quick stress relief for effective communication.
7. To understand some common communication mistakes.
Target Audience
This program is designed for graduating students and new organizational recruits.
Topics Covered
1. What's appropriate for work: Understanding the difference between social and
professional behavior.
2. Polishing professional behavior: This component covers various aspects of workplace
communication from telephone skills to email etiquette.
3. Dress for success: This visual approach helps participants understand the difference
between simply complying with a dress code versus looking their best.
4. Keys to basic time management: Prioritizing, multitasking, managing work-family life,
removing time disturbing obstacles.
5. Dos and taboos of interacting with coworkers and customers.
 6. Explain methods for handling typical office interruptions: visitors, phone calls, requests
from the boss or subordinates.
7. Business etiquette training games.
Learning Outcomes
Upon completion of the workshop, participants will be able to:
1. Have an understanding of acceptable workplace dress.
2. Communication etiquette.
3. Basic time management skills
4. Behaviors that are better left to social relationships.
Resources Required
Following resources are required for the workshop:
1. Workshop room
2. Multimedia
3. Computer
4. White Board
5. Papers and Pens
6. Water bottles
7. Tea
Time
03 hours
Capacity
Workshop participants number can vary between 25 - 30.
Instructor Profile
Dr. Komal Khalid is an Assistant Professor at Department of Human Resource Management, King
Abdulaziz University, Jeddah. Dr. Komal has 13 years of experience in higher education both as
an administrator and a faculty member. She is a certified faculty professional trainer. She has
conducted trainings and workshops for various higher education institutes and is actively engaged
in different training programs regarding Building positive communication skills, personal
grooming, stepping in careers, workplace etiquettes, stress management, interview preparations
and work ethics. She serves as a consultant to various organizations in Pakistan regarding
compensation and performance appraisal designing, HRM practices implementation, and also in
the panel of many consultancy firms.