BY: Josh Hall, Tyler Hilbig, Kylie

Johnson, Rose Minani

Problem Question
Our Problem is…

Why is this Important?

Analysis of the Problem
Characteristics

Stakeholders

History

Policies/Politics

Resources
Setting the Criteria
The goal of our criteria is...
Solution Analysis
Final Solution is…

Positives and Negative Consequences.

Brainstorming Solutions L

1. Handle the situation yourself.

2. Ask a coworker for help.
3. Get the boss involved.
4. Walk out/refuse to help the customer.
5. Get the supervisor or second in charge to help.
Implementing the Solution
5 step training program.
Step 1
Learning how to properly operate the equipment.
Step 2
Learning how to deal with customers under stress.
Step 3
Learning how to manage time in the workplace.
Step 4
Look at customer complaints and brainstorming ideas to
improve the fast food chain.
Complaints
Rebecca of Stoke On Trent, Other Verified Reviewer

Original review: Oct. 10, 2017

I went to Burger King in Festival Park Stoke on Trent and the service was crap. The girl spent more time talking to her co-workers than paying attention to what she was doing... I
paid her and then got the food pasted to me. Well threw to me... Me and my partner had a chill burger. Well what was meant to be a chill burger. There was nothing chill about
it... it was crap. The meal was like a bloody kid's happy meal too. Really disappointed. I will never go back to any Burger King.

Pat of Roanoke, VA Verified Reviewer Verified Buyer

Original review: Aug. 7, 2017

The server did not acknowledge me when I finally pulled up to her window, she looked at me and stated what I owed, she took my money, handed me my drink and then turned
her back to me and started speaking to her co workers that were working in the food prep area. She spoke loudly and was not concerned with what she said while I waited for my
food. She then handed me a bag with my hamburger in it, she did not say thank you or have a good day - in fact she appeared bothered that she had to do her job. The
hamburger was only warm not hot, it tasted okay. Not the best I have had with other Burger King Restaurants in my area. I was disappointed with the wait after I placed my order.
It's called fast food however I do not think they understand that. I will not give my business to this particular Burger King in the future which may not mean a lot to the owner(s)
but it means a lot to me.
Step 5
Lastly, watch a video comparing proper customer service to
poor customer service.

https://youtu.be/Ai6l-7RluRA
Conclusion
Explain problem, plan, and describe
Work Cited (need to put in proper format)
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mgrc=71ZNFGfuKATsqM:“Free Image on Pixabay - Brainstorming, Think, Class.” Free illustration: Brainstorming, Think, Class - Free Image on Pixabay - 411589,
pixabay.com/en/brainstorming-think-class-education-411589/.

https://www.google.com/search?as_st=y&hl=en&biw=1536&bih=759&tbs=sur%3Afmc&tbm=isch&sa=1&ei=SHQ5WqPsOcON0gKurLjoDg&q=customer+servic
e&oq=customer+service&gs_l=psy-ab.3..0l10.99328.102575.0.102722.16.8.0.8.8.0.86.607.8.8.0....0...1c.1.64.psy-ab..0.16.661...0i67k1.0.XcNnz5kNJec#imgrc=T
zq2H8jGL9wfPM:Customer Service - Handwriting image, creative-commons-images.com/handwriting/c/customer-service.html.

https://www.google.com/search?safe=active&as_st=y&hl=en&tbs=sur%3Afmc&tbm=isch&sa=1&ei=YXY5WriKIKGX0gLDqrH4Dg&q=solution&oq=solution&gs_
l=psy-ab.3..0j0i67k1j0l8.75644.76429.0.77004.8.6.0.1.1.0.179.618.2j3.5.0....0...1c.1.64.psy-ab..2.6.627....0.W_e3UTjD3rk#imgrc=jQDhbILKLDXDkM:“Free Image
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https://www.google.com/search?as_st=y&hl=en&tbs=sur%3Afmc&tbm=isch&source=hp&biw=1536&bih=759&ei=QnQ5WsbiEseW0gLfs7O4Dw&q=question+
mark&oq=question+mark&gs_l=img.3..0l10.3434.6059.0.6269.14.9.0.1.1.0.337.563.0j2j0j1.3.0....0...1ac.1.64.img..10.4.571.0...0.x55UmAniPmc#imgrc=bQXhJM
qXZG0j2M:“Free Image on Pixabay - Question Mark, Consider, Think.” Free illustration: Question Mark, Consider, Think - Free Image on Pixabay - 2318028,
pixabay.com/en/question-mark-consider-think-2318028/.

https://www.google.com/search?safe=active&as_st=y&hl=en&biw=1707&bih=844&tbs=sur%3Afm&tbm=isch&sa=1&ei=vHs5Wou3Iabc0gK48ISoDw&q=soluti
on&oq=solution&gs_l=psy-ab.3..0l10.7243.8126.0.8398.8.7.0.1.1.0.162.812.4j3.7.0....0...1c.1.64.psy-ab..1.7.657...0i67k1.0.Tm3D6g3J1jQ#imgrc=oG_Cj_SaOECv
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pixabay.com/en/board-font-problem-solution-chalk-1521348/.
More Works Cited
https://www.google.com/search?as_st=y&hl=en&biw=1536&bih=759&tbs=sur%3Afmc&tbm=isch&sa=1&ei=SHQ5WqPsOcON0gKurLjoDg&q=
burger+king+equipment&oq=burger+king+equipment&gs_l=psy-ab.3..0j0i8i30k1j0i24k1l2.480424.486559.0.486765.23.19.1.3.3.0.96.1611.19.
19.0....0...1c.1.64.psy-ab..0.23.1639...0i67k1j0i10i67k1j0i30k1j0i13k1j0i8i13i30k1j0i13i30k1.0.fbGWKsFhsSo#imgrc=9K_-XE0Gl8TRMM:“Culture
of South Korea.” Wikipedia, Wikimedia Foundation, 30 Dec. 2017, en.wikipedia.org/wiki/Culture_of_South_Korea.

https://www.google.com/search?safe=active&as_st=y&hl=en&tbs=sur%3Afmc&tbm=isch&sa=1&ei=AXk5WrW8EMeq0gKShauIDw&q=training
&oq=training&gs_l=psy-ab.3..0l7j0i67k1j0l2.21594.22307.0.22538.8.7.0.0.0.0.139.764.2j5.7.0....0...1c.1.64.psy-ab..1.7.762....0.kdna8zCRxKk#im
grc=_Nb_xna2NCRAgM:“Free Image on Pixabay - Training, Development, Business.” Free illustration: Training, Development, Business - Free Image on
Pixabay - 396524, pixabay.com/en/training-development-business-396524/.

https://www.google.com/search?as_st=y&hl=en&biw=1536&bih=759&tbs=sur%3Afmc&tbm=isch&sa=1&ei=p3g5Wu32IaGc0gKgqa2gDw&q=st
ress&oq=stress&gs_l=psy-ab.3..0i67k1l3j0j0i67k1l3j0l3.127367.128942.0.129503.8.6.1.1.1.0.100.521.5j1.6.0....0...1c.1.64.psy-ab..0.8.538....0.rw
qtH2uG1xM#imgrc=FDljQesOu3gmDM:“Free Image on Pixabay - Woman, Face, Bullying, Stress.” Free illustration: Woman, Face, Bullying, Stress - Free
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1c.1.64.psy-ab..0.16.880.0...67.GJpbTmKoo38#imgrc=OFij4t8DTXwIxM:Free Image on Pixabay - Time Management, Business, Planning.” Free
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Even More Works Cited
https://www.google.com/search?safe=active&as_st=y&hl=en&tbs=sur%3Afmc&tbm=isch&sa=1&ei=t3k5WqmUDMaQ0wLttrr4Dg&q=business
+meeting+cartoon&oq=business+meeting+cartoon&gs_l=psy-ab.3..0l2.1764.3441.0.3832.8.5.0.3.3.0.113.488.4j1.5.0....0...1c.1.64.psy-ab..0.8.5
10...0i67k1j0i8i30k1.0.hqvfYBmDWLk#imgrc=MfezXHE9HaPvNM:Maxwell, Scott. “3D Bar Graph Meeting.” Flickr, Yahoo!, 26 Dec. 2007,
www.flickr.com/photos/lumaxart/2136954043.

https://www.google.com/search?safe=active&as_st=y&hl=en&tbs=sur%3Afmc&tbm=isch&sa=1&ei=7nw5WqevJ-LS0gLIzoegDw&q=cartoon+fa
st+food+equipment&oq=cartoon+fast+food+equipment&gs_l=psy-ab.3...25333.31144.0.31223.29.27.2.0.0.0.143.2680.14j12.26.0....0...1c.1.64.
psy-ab..1.18.1782...0j0i67k1j0i5i30k1j0i8i30k1j0i13k1j0i13i5i30k1j0i8i13i30k1j0i30k1.0.mF6iz5iLpms#imgrc=V_Pe4iZtFv64gM:“216 Free Images -
Photos, Illustrations, Vector graphics: Kitchenware.” Kitchenware - Free pictures on Pixabay, pixabay.com/en/photos/kitchenware/.

https://www.google.com/search?as_st=y&hl=en&biw=1536&bih=759&tbs=sur%3Afmc&tbm=isch&sa=1&ei=bnw5WvqhM4iJ0gKz7bqoDw&q=c
ash+register&oq=cash+register&gs_l=psy-ab.3..0l10.20991.23753.0.23901.13.8.0.5.5.0.118.729.6j2.8.0....0...1c.1.64.psy-ab..0.13.781...0i67k1.0.
8mZ085Aw8GM#imgrc=1FSoJ7qRwFsHuM:“Free Image on Pixabay - Cashbox, Cash Register, Shop, Money.” Free vector graphic: Cashbox, Cash Register,
Shop, Money - Free Image on Pixabay - 1063848, pixabay.com/en/cashbox-cash-register-shop-money-1063848/.

https://www.google.com/search?q=thumbs+up+guy&safe=strict&hl=en&tbm=isch&source=lnt&tbs=sur:f&sa=X&ved=0ahUKEwj41MOO_JbYA
hXK31QKHW29Ce0QpwUIHg&biw=1536&bih=759&dpr=1.25#imgrc=TL5VPnjxu0zbPM:“Free Image on Pixabay - Guy, Man, Fan, Cool, Person, Male.”
Free vector graphic: Guy, Man, Fan, Cool, Person, Male - Free Image on Pixabay - 160411, pixabay.com/en/guy-man-fan-cool-person-male-160411/.