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2017 ForeSee Net Promoter Score Report
2017 ForeSee Net Promoter Score Report
NET
PROMOTER
S C O R E®
REPORT
© 2017 ForeSee
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FORESEE EXPERIENCE INDEX: NET PROMOTER SCORE REPORT
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FORESEE EXPERIENCE INDEX: NET PROMOTER SCORE REPORT
37
34
29 30
U.S. RETAIL
26
20
17
U.K. RETAIL
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FORESEE EXPERIENCE INDEX: NET PROMOTER SCORE REPORT
24 35 47 SPECIALTY / NON-APPAREL
0 10 20 30 40 50 60
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FORESEE EXPERIENCE INDEX: NET PROMOTER SCORE REPORT
AVERAGE 34 AVERAGE 32
ADIDAS 49 COSTCO 45
FANATICS 42 WALMART 40
MACY'S 32 TARGET 34
NIKE 32 WALGREENS 26
J. CREW 31 HSN 21
NORDSTROM 31 OVERSTOCK 13
GAP 30 FINGERHUT 3
FOOT LOCKER 25
RALPH LAUREN 21
URBAN OUTFITTERS 7
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FORESEE EXPERIENCE INDEX: NET PROMOTER SCORE REPORT
H O M E I M P R OV E M E N T /
COMPUTER / ELECTRONICS NPS NPS S P E C I A LT Y / N O N -A P PA R E L NPS
HOME FURNISHINGS
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FORESEE EXPERIENCE INDEX: NET PROMOTER SCORE REPORT
APPLE 26 THREE 11
2. U.K. retailers measure CX and NPS but have
not yet begun to act on it as effectively SCREWFIX 25 CURRYS 7
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FORESEE EXPERIENCE INDEX: NET PROMOTER SCORE REPORT
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FORESEE EXPERIENCE INDEX: NET PROMOTER SCORE REPORT