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Resource 8B: in Cash, Please
Resource 8B: in Cash, Please
1 Below are extracts from two conversations. Decide whether each sentence is from Conversation 1 or 2.
Conversation 1 A customer and a shop assistant talking in a shop.
Conversation 2 An online customer who is now calling a customer services representative.
It arrived in lots
It was supposed to be a secure of packaging.
website.
t.
ed on my statemen
The charge appear
receipt.
Here’s your
Student A
1 You are a customer. You see something at a reasonable price.
You’d like to buy it for a friend as a birthday present. Ask the
shop assistant to wrap it for you.
2 You are a customer services representative. Sometimes goods
are faulty because they’ve been damaged in the post. There
shouldn’t be any problems with credit card fraud because
your website is secure.
Student B
1 You are a shop assistant. You have a number of special
offers at the moment. If customers would like something
wrapped, they need to go to a different counter.
2 You bought something online. When it arrived it was
faulty. You’ve been charged for more than you bought.