15 Non-conformance and corrective actions

Measures shall be implemented to control items or activities which do not conform to

specified requirements in order to prevent their inadvertent acceptance. When repair
and/or rectification is undertaken by themmanufacturer, descriptions of appropriate
procedures shall be available at all workstations where repair or rectification is performed.
When repair is carried out, the items shall be re-inspected, tested and examined in
accordance with the original requirements. Measures shall also be implemented to avoid
recurrence of non- conformances.

Annex A

ISO 3834-2 and ISO 3834-3 a

Clause No. Required documents Typical records/reports

15 Non-conformance and corrective Document to identify and remedy any Non-conformance reports
actions: conditions that could adversely affect
the quality of the product or the Management review reports
⎯ measures to control items or activities production processes.
which do not conform to specified
requirements;

⎯ WPS to perform repair or rectification;

⎯ re-inspection, testing and examination

after repair;

⎯ implementation of measures to avoid

recurrence of non-conformances.
 Related clause:
Related Section 15(Non-conformance
and corrective actions)

Non-conformance reports
Management review
reports

Related standars
Related forms