Professional Documents
Culture Documents
TQM Outline
TQM Outline
Introduction
1.Broad A restaurant located at…- short discussion about 4Ps or 5Ms Refer
to thru format sent for additional info
2.Detailed
Refer to the format sent. Choose between 4Ps and 5Ms
1.
2.
3.
4.
5.
6.
7.
8.
9.
1. Fishbone-
2. Check Sheet
3. SWOT
4. Flowchart
Each tool must have an Analysis and Interpretation.