Report on the Training Course on

“International Program in Management”

30th July - 06th August, 2017
The Postgraduate Institute of Management
(PIM)
University of Sri Jayewardenepura

INSERT PICTURE

Conducted by:
Faculty of Business Administration,
Kasetsart University, Bangkok,
Thailand
1. Introduction

The world’s economy is increasingly global wherein the international aspect of managing
business has become a foremost challenge for some organizations. The simple principles
of management are common, but they are frequently understood and applied contrarily in
other parts of the world as industries currently operate in an international atmosphere. As a
result, the area of International Management (IM) is becoming more vital within the
academic background. By studying International Management you will examine how
business organizations function in an international setting and gain an understanding of the
growth and application of strategy, managerial undertakings, and organizational problems
relating to cross-border activities. Also, you will able to acquire different cultural and
ethical issues practice of business around the world. It requires knowledge and abilities
above and beyond the standard business know-how, such as acquaintance with the business
principles of the nations in which the organization operates, understanding of local
customs and laws, and the capability to conduct transactions that may involve multiple
currencies.

The Postgraduate Institute of Management (PIM) of University of Sri Jayewardenepura

approached the Faculty of Business Administration, Kasetsart University, Thailand to
design a training program which focuses on the strategic challenges faced by businesses
operating in a global context. It combines the fundamentals of general management theory
and practice from the ASEAN business management perspective. A program entitled
“International Program in Management” was accordingly designed and successfully held
from 30 July – 6 August 2017 at the Faculty of Business Administration, Kasetsart
University. The Training Program was attended by 30 participants from different
organizations in Sri Lanka (see attached Annex A-1 List of Participants).

During the program, the participants acquired in depth knowledge about key theories and
concepts relating to International Management and strategy, and multinational enterprises
that gave them an insight of globalization with a particular focus on the topics discussed
and as follows: Entrepreneurship Management, Entrepreneurial Marketing & Retailing;
Supply Chain Management and Information Technology in Business; and Customer
Relationship Management. Besides, the participants were engaged into a teambuilding to
promote the camaraderie among them.

2. Program Description

The program was according designed; but, considering the perimeter of time for the
program, the places to visit were selected to cover the areas of concern in the program. The
complete schedule of this program is at Annex A-2. At the end of the training program,
participants were asked to complete pertinent evaluation forms which were summarized.

3. Profile of the Participants

There were 48 participants from different organizations in Sri Lanka in their different lines
of duty. The list of participants is in Annex A-1.
4. Resource Persons in the Program

The Resource persons in the visits were mainly the officers in charge of specific concerns
where information was requested. The classroom session facilitators were mainly from the
Faculty of Business Administration, Kasetsart University, one invited Lecturer from
Chulalongkorn University, and the Executive Vice President of PTT Public Co. Ltd. The
list of Facilitators is in Annex A-3.

5. Program Design and Methodology

The program design was based on the outline of content provided by the Director of
Postgraduate Institute of Management (PIM) University of Sri Jayewardenepura contained
in his letter of proposal, augmented with details by consulting specialists in the Faculty of
Business Administration, KU, which covered: Entrepreneurship Management,
Entrepreneurial Marketing & Retailing; Supply Chain Management and Information
Technology in Business; and Customer Relationship Management.

The training program is constructed on a blended-learning participatory approach. A

blended learning systems combine face-to-face instruction with computer-mediated
instruction like PowerPoint presentation, online video and related websites about the
related topic designed. Also, an interactive lecture was facilitated by session facilitators
who examined the topic of the training from a comprehensive theoretical viewpoint. The
presentations were amplified by cluster exercises and frequent discussions with the
participants which serve to contextualized the topics being examined and the participants
were allowed to ask questions, add comments, and suggestions during the discussion.

Emphasizing the theoretical overviews and the topics were presented, study tours form an
important part of the training methodology utilized by the Faculty of Business
Administration. Participants were able to relate what has been seen and discussed in the
training program with actual examples. Under this program a study visit was planned to
provide relevant experiences.

6. Schedule of Activities

The program was followed as planned. A copy is in Annex A-2.

7. Assessment of the Program

The Faculty of Business Administration Kasetsart University (seminar organizers) used an

evaluation form for the assessment of the training course on the International Program in
Management. There were 30 out 32 participants completed filled up the evaluation forms.
The evaluation form was divided into nine scale question and classified into two major
categories: open-ended and close-ended. A Two-option response and rating scale were
used for the closed-ended questions.
Table 1 shows the overall assessment of the program, it was reflected that mostly 21 (70%)
of the participants evaluated the overall assessment of the program as excellent and 8
(27%) as very good. This revelation means that the overall training program was great and
set up very professionally, the topics were extensive and in depth as agreed in the proposal
sent by the Postgraduate Institute of Management (PIM) of University of Sri
Jayewardenepura in the Faculty of Business Administration, Kasetsart University. As
further evidence, majority 30 (100%) of the participants agreed that the training program
achieve its objective.

Table 1: Overall Assessment of the Program

Overall Assessment of the Program

Scale Excellent Very good Good Fair Poor
Frequency and Percentage 21 (70%) 8 (27%) 1(3%) 0 0

The participants indicated that taxation and Service Legal Agreement were most useful to
them in developing their knowledge, skills and confidence during the seminar.

Table 2 presents the Aspects of Seminar Organization and Management. It was revealed
that despite of the duration of the training course was limited only for 7 days majority of
the participants rated the pace of seminars (14 (47%) and open to questions as highest (5).
The higher (4) scale are as follows: delivery and seminar style 19 (63%), quality of
information presented 18 (60%), organization and flow 15 (50%), and knowledge of topic
16 (53%).

Table 2: Aspects of Seminar Organization and Management

Aspects of Seminar Organization and Management

Scale (5-highest, 1-lowest)
Criteria Highest -5 Higher-4 High- 3 Low - 2 Lovest-1
Delivery and seminar 10 (34%) 19 (63%) 1 (3%)
style
Organization and flow 13 (43%) 15 (50%) 2 (7%)
Quality of information 10 (33%) 18 (60%) 2 (7%)
presented
Pace of seminars 14 (47%) 13 (43%) 3 (10%)
Open to question 15 (50%) 13 (43%) 2 (7%)
Knowledge of topic 11 (37%) 16 (53%) 3 (10%)

Table 3 shows the aspects of the training program, it was reflected that majority 29 (66%)
of the participants agree that they met the training expectations, majority or 29 (66%) of
the participants agree that the training provides good information, and 25 (57%) of the
participants agree that the training improved their skills and materials were practical.

Table 3: The Aspects of the Training Program

 Aspect of the Training Program
Criteria Strongly Agree Undecided Disagree Strongly
Agree disagree
The training met my 16 (53%) 14 (47%)
expectations
Training provides 16 (52%) 15 (84%)
good information
Training improved 18 (60%) 12 (40%)
my skills
Materials were 18 (60%) 12 (40%)
practical

It was shown in Table 4 the rate of the presenter, it was reflected that majority of the
participants strongly agree in all criteria and as follows: held their interest to the presenter
17 (57%); presentation was organized 19 (63%); the information was presented
effectively19 (63%); and the presenter answered questions adequately 23 (77%). Lastly,
out of 30 (100%) participants answered that they were satisfied in terms of the seminar
room and the support staff.

Table 4: Rate of the presenter

Rate of the presenter

Criteria Strongly Agree Undecided Disagree Strongly

Agree disagree
Held my interest 17 (57%) 13 (43%)
The presentation was 19 (63%) 11 (47%)
organized
Information was 19 (63%) 11 (47%)
presented effectively
Answered questions 23 (77%) 7 (23%)
adequately

8. Conclusions and Recommendations

Globalization has required a great deal of efforts, skills and possessions from the field of
management–in both private and public contexts and developed and developing countries–
to make participants from Sri Lankans capable of dealing with this new reality the seminar
“International Program in Management” in Thailand was designed to give them an insight
and experiences.

The results of this assessment reinforce the relevancy and importance of International
Program in Management. The positive aspects of the program can be replicated or
incorporated in existing similar situations in their country and can be applied when they
back home. While the participants were satisfied on the inputs, process and outputs of the
program, there is always room for improvement. There was a harmonizing sharing of
responsibilities among the training management, the participants and the organizer. It was
a very satisfying working relationship.

9. Annexes
 Annex A-1
PARTICIPANTS
Full Name Organization Designation

1 Dilhan Virendra Goonetilleke Postgraduate Institute of Management Management Consultant

2 Don Jayantha Kumara Newunhella Postgraduate Institute of Management Management Consultant
3 Don Upul Arunajeeva Jayawardhana Department of Inland Revenue Commissioner
Moragoda Liyanage Jayanath Gamini
4 Department of Inland Revenue Senior Deputy Commissioner
Chandrasiri
Dahaneka Mudiyanselage Nimali Dilrukshi
5 Department of Inland Revenue Senior Deputy Commissioner
Dasanayake

6 Aboobacker Muhammed Nafeel Department of Inland Revenue Senior Deputy Commissioner

7 Muthu Arachchige Vijitha Jayasiri Department of Inland Revenue Tax Officer

8 Dona Lakshmie Samarawickrama Department of Inland Revenue Senior Deputy Commissioner

9 Muthulingam Ganesharajah Department of Inland Revenue Commissioner

10 Kosgodage Don Manjula Nihal Gunatunga Department of Inland Revenue Commissioner

11 Mahinda Gunaweera Department of Inland Revenue Commissioner
12 Swarna Liyanage Department of Inland Revenue Commissioner
13 Shanika Preethi Nirmaleen Amarathunga Department of Inland Revenue Assistant Commissioner

14 Jayawardana Dissanayake Samantha Department of Inland Revenue Assistant Commissioner

15 Galabalana Dewage Karunasena Department of Inland Revenue Assistant Commissioner

16 Kuranage Jude Rupasena Perera Department of Inland Revenue Assistant Commissioner
17 Sunil Bandula Kumara Wanniarachchi Department of Inland Revenue Assistant Commissioner

18 Wijesooriya Arachchige Nevil Wijesooriya Department of Inland Revenue Assistant Commissioner

19 Ponniah Balaraj Department of Inland Revenue Assessor

20 Ajith Kumara Hettiarachchi Department of Inland Revenue Assistant Commissioner

21 Kusumsiri Yapa Senevirathna Boralessa Department of Inland Revenue Assistant Commissioner
22 Pussellage Areena Prasanthi Silva Department of Inland Revenue Assistant Commissioner
23 Lindara Mudiyanselage Chandrika Weerakoon Department of Inland Revenue D Commissioner
Jayathilake Hitihamilage Sudharma Kalyani
24 Department of Inland Revenue Assistant Commissioner
Kumari Jayathilake
Commissioner/Deputy
25 Mohamed Sanoon Mohamed Siyaan Department of Inland Revenue
Commissioner
26 Sivananthini Theivaseelan Department of Inland Revenue Tax Officer
27 Viveka Vinodani Hettiarachchi Department of Inland Revenue Assistant Commissioner
28 Handun Pathirage Wasantha De Alwis Department of Inland Revenue Assistant Commissioner
29 Hettiarachchilage Lalitha Ranjanie Department of Inland Revenue Commissioner
Samarasekara Okandapola Archchilage
30 Department of Inland Revenue Senior Deputy Commissioner
Champika Rathnaseeli Niwunhella
Rajapakse Appuhamilage Sumanawathie
31 Department of Inland Revenue Commissioner
Rajapakse
32 Samatun Mudiyanselage Abeykoon Bandara Department of Inland Revenue Commissioner

Annex A-2

SCHEDULE
 International Programme on Management
30 July - 6 August 2017
Faculty of Business Administration, Kasetsart University, Thailand

Date 09.00 - 12.00 13.00 - 16.00 17.00 - 22.00

Sunday 30 July - Pratunam Market

l Personal & Corporate

Opening Ceremony
Monday 31 July Income Tax Tesco Lotus
Marketing in Emerging Markets
l Withholding Tax
l Value Added Tax / SBT /
Tuesday 1 Stamp Duty Platinum /
Team Building Session
August l Tax Accounting & Pantip Mall

Lunch
Implementation
Excursion: Office of the Public
Wednesday 2
Sector Development Grand Palace / Bobae Market
August
Commission (OPDC)

Thursday 3 Service Level Agreement Excursion: Revenue Department Pratunam

August for the Best Service Practice - Self Assessment System - Market

Farewell
Closing Ceremony Excursion: One Stop Export
Friday 4 August Dinner :
Campus Tour: KU Library Service Center (OSEC)
River Cruise

Saturday 5
Field Trip : Pattaya - NongNooch Garden / Alcazar / Central Festival
August

Sunday 6 August Field Trip : Pattaya - Floating Market / Central Festival

Annex A-3
 COURSE FACILITATORS

Session Facilitator

1. Sophat Sithisomwong
Lecturer of Management and Organization, International Business Administration
Chulalongkorn University, Bangkok, Thailand

2. Dr. Chodechai Suwanaporn

Executive Vice President, Human Resources and Acting Vice President for
CorporateRisk Management Department, PTT Public Company Limited. Bangkok,
Thailand.

3. Associate Professor Chuengchit Changchenkit

Lecturer of Marketing, Faculty of Business Administration, Kasetsart University
Bangkok, Thailand.

4. Dr. Supachart Iampratanakul

Lecturer of Marketing, Assistant Dean, Faculty of Business Administration,
Kasetsart University, Thailand.

5. Central Philippine University Alumni Association –Thailand Chapter, CPUAA Thailand,

Group- Out-Bound Training Session (Team building).

Course Management

1. Associate Professor Dr. Sasivimol Meeampol

Dean, Faculty of Business Administration, Kasetsart University.

2. Associate Professor Dr. Bordin Rassameethes

Former Dean, Faculty of Business Administration
Former Vice President, Kasetsart University

3. Ms. Jittima Krisadanont

HR Officer, Faculty of Business Administration, KU