[Roberto] – [Pie] - Lan 2

Commented [i1]: Số nhiều nha, proportion hay

percentage vẫn đếm được mà
Commented [i2]: Guests’
Commented [i3]: 5-year
Commented [i4]: https://dictionary.cambridge.org/dictio
nary/english/rate rate this hotel’s customer service as
good one
Commented [i5]: mà kiểu viết thấy chán ấy, nó không
có diễn biến gì hết trơn
Given are the two pie charts illustrating information on the proportion of customer While half of interviewees considered the customer
satisfaction about the customer service at Parkway hotel in both years 2005 and 2010. service of this hotel satisfactory in 2005, the service
quality of Parkway hotel was much highly appreciated 5
years later.
As can be seen from the provided data, the percentage of guests satisfaction significantly
Commented [i6]: That in 2005
increased over the 5 years period. While almost all/most hotel visitors answered that they
were satisfied with this hotel's customer service in 2005, a majority of visitors rated good in Phải nói rõ ra chứ em
2010. Commented [i7]: Số nhiều chứ má
Commented [i8]: Bỏ, sai grammar
A closer look at the first pie chart reveals that 45% of surveyed customer described Commented [i9]: ủa là sao, sai grammar
themselves as satisfied with the customers service in this hotel, nearly doubling the Commented [i10]: ủa là sao ???
percentage of guests answered this hotel, nearly doubling the percentage of guests
the figure for those who considered this hotel’s
answered this hotel' s customer service as poor. Furthermore, the figure for answered very customer service as good
poor and rated good was almost the same, at 15% and 14% respectively, while only 5% of
Commented [i11]: viết rõ năm ra
customers rated excellent for the hotel' s customer service.
Commented [i12]: the percentage of those who rated
the customer service as excellent was …
Moving on to the next the pie chart, guests regarded this hotel' s customer service as good,
viết phải rõ rang như vậy, chứ em viết kiểu như em là
at 39%, comprising the largest proportion. The percentage of rated excellent was ranked
sai grammar
second, which was followed by that of rated satisfactory. 12% of customers considered this
Commented [i13]: the figure for those who rated the
hotel 's customer service as poor, while the answered very poor accounted for 4%, making customer service as satisfactory
up the smallest proportion ./. ủa mà sao sai dữ vậy em
Commented [i14]: the figure of those who answered as
very poor customer service accounted for…
[Roberto] – [Pie] - Lan 2

(215 words)

Attempts: 1

January – 19– 2018