Worked Example 20.

Average arrival rate 30 per hour

Time to serve customer 0.5 minutes
Service rate 120 per hour

Average server utilization

Average number of customers in the queue (Lq) 0.083
Average number of customers in the system (L) 0.33333333
Average waiting time in the queue (Wq) 0.003 hours 0.16666667 minutes
Average waiting time in the system (W) 0.01111111 hours 0.66666667 minutes
 30 per hour
0.85 minutes
70.5882353 per hour

0.314
0.73913043
0.010 hours 0.62826087 minutes
0.02463768 hours 1.47826087 minutes

It is not a favorable outcome because customer have a higher average waiting time in the queue.