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    Definition of "Customer" Ii. Categories of Customers Consignee, Consignor Supplier COD Customer Credit Term Golden Customer 1) Pengenalan Pelanggan

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    mohd asyraf
    This document discusses identifying customer information in databases. It begins by defining what a customer is and listing the five main categories of customers. It then explains the different types of customer information resources like databases and job files. The document outlines important customer details that should be included in a database like customer code, company name, address, contact details, credit terms, and service history. It recommends determining the customer database, checking new customer profiles and customer details in existing databases, compiling a customer database, and creating job files for new customers. The assessment criteria involves explaining customer database functions and listing required customer details. It suggests creating templates for both customer databases and job files.

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    Definition of "Customer" Ii. Categories of Customers Consignee, Consignor Supplier COD Customer Credit Term Golden Customer 1) Pengenalan Pelanggan

    Uploaded by

    mohd asyraf
    13 views3 pages
    This document discusses identifying customer information in databases. It begins by defining what a customer is and listing the five main categories of customers. It then explains the different types of customer information resources like databases and job files. The document outlines important customer details that should be included in a database like customer code, company name, address, contact details, credit terms, and service history. It recommends determining the customer database, checking new customer profiles and customer details in existing databases, compiling a customer database, and creating job files for new customers. The assessment criteria involves explaining customer database functions and listing required customer details. It suggests creating templates for both customer databases and job files.

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    CUSTOMER SERVICE

    Original Title

    Customer Service

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    This document discusses identifying customer information in databases. It begins by defining what a customer is and listing the five main categories of customers. It then explains the different types of customer information resources like databases and job files. The document outlines important customer details that should be included in a database like customer code, company name, address, contact details, credit terms, and service history. It recommends determining the customer database, checking new customer profiles and customer details in existing databases, compiling a customer database, and creating job files for new customers. The assessment criteria involves explaining customer database functions and listing required customer details. It suggests creating templates for both customer databases and job files.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    13 views3 pages

    Definition of "Customer" Ii. Categories of Customers Consignee, Consignor Supplier COD Customer Credit Term Golden Customer 1) Pengenalan Pelanggan

    Uploaded by

    mohd asyraf
    This document discusses identifying customer information in databases. It begins by defining what a customer is and listing the five main categories of customers. It then explains the different types of customer information resources like databases and job files. The document outlines important customer details that should be included in a database like customer code, company name, address, contact details, credit terms, and service history. It recommends determining the customer database, checking new customer profiles and customer details in existing databases, compiling a customer database, and creating job files for new customers. The assessment criteria involves explaining customer database functions and listing required customer details. It suggests creating templates for both customer databases and job files.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 3

    Identify customer information on database Mengenalpasti maklumat pelaggan

    di database
    Related Knowledge 12 hrs 1) Pengenalan pelanggan
    a) Definasi pelanggan
    i. Definition of “customer” b) 5 type of customer
    ii. Categories of customers i) Loyal customer
     Consignee, consignor (1) defination
     Supplier ii) Discount customer
     COD customer (1) defination
     Credit term iii) Impulse customer
     Golden customer (1) defination
    iv) Nee-based customer
    (1) defination
    v) Wondering customer
    (1) defination

    2) Kategori pelanggan
    a) Consignee, consignor
    i) Definasi
    ii) Contoh
    iii) Kelebihan / kekurangan
    b) Pengeluar
    i) Definasi
    ii) Contoh
    iii) Kelebihan / kekurangan
    c) Pelanggan cod
    i) Definasi
    ii) Contoh
    iii) Kelebihan / kekurangan
    d) Terma kredit (credit term)
    i) Definasi
    ii) Contoh
    iii) Kelebihan / kekurangan
    e) Pelanggan utama
    i) Definasi
    ii) Contoh
    iii) Kelebihan / kekurangan
    iii. Types of customer information resources 3) Sumber-sumber maklumat
     Database system pelanggan
     Job file a) Sistem database
    iv. Customer details and information i) definasi
     Customer code ii) Jenis
     Company name iii) Contoh sistem database
     Address iv) Kelebihan sistem
     Contact number database
     Person in-charge b) job fail
    i) definasi
     Credit terms
    ii)
     Customs agent appointment letter
    iii) maklumat yang ada
    dalam job file

    4) Maklumat pelanggan yang


    v. Service history
    penting
    a) Kod pelanggan
    b) Nama syarikat
    c) Alamat
    d) No.telefon
    e) Pegawai yang berkenaan
    f) Credit term
    g) Surat pelantikan sebagai
    agent (Customs agent
    appointment letter)

    vi. Rekod perkhidmatan lampau


    (Service history)

    RELATED SKILL 17 hrs


    1. Kenalpasti database
    i. Determine customer database pelanggan
    ii. Check new customer profile a. Kastam
    iii. Check customer details in database b. Lhdn
    iv. Compile customer database c. Ssm
    2. Semak daftar pelanggan
    baru
    a. Buat satu job file
    3. Buat semakan maklumat
    pelanggan di database
    4. Buat database pelanggan
    a. Buat satu layout khas
    b. Isi butiran yang di
    perlukan
    c. Butir2 dari job file
    dan database serta
    supporting document

    ASSESSMENT CRITERIA
    i. Customer database function explained Cari data base yang selalu di
    ii. Customer details required in database listed gunakan oleh FA untuk
    iii. Customer database compiled mendapatkan maklumat pelanggan

    Apa maklumatpelanggan yang


    perlu ada

    Templete database untuk FA

    Create job file untuk digunakan

     Templete
    o Database
    o Jobfile

    DELIVERY MODE

    Lecture - teori
    Demonstration & Observation - amali

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