Education

California State University, Fullerton ​Expected Graduation: June 2018

Bachelor of Arts, Communications • Concentration: Public Relations
Overall GPA: 3.36

Santa Ana Community College, Santa Ana Graduated June 2016

Associate Degree, Liberal Arts

Professional Experience
Communications Inter-Club Council ​July 2017 - Present
Chair
● Oversee operations of the ASI budget of $18,278, which supports College of Communications
clubs
● Direct weekly council meetings for proposal requests and presentations of sponsored events and
conferences
● Oversee 10 council members and monitor interaction by enforcing policies, bylaws, and
university regulations
● Provide ongoing development and education by inviting university departments to present at
council meetings
● Assist faculty with classroom presentations to encourage and empower students with campus
involvement
● Organize campus involvement in community partnerships such as DiscoverFest, Meet the Deans,
and Welcome to Cal State Fullerton Day
● Collaborate with faculty on student related issues such as council and club concerns, political
demonstrations, and university affairs
● Develop a yearly ASI budget proposal and review/approve spending of an annual budget
● Plan, recruit, and implement Executive Board Elections procedures for the upcoming academic
year
● Organize and participate in social, team building, and organization retreats

Practical Advantage - Zyxel September 2017 - December 2017

Account Executive
● Drafted, proposed, and executed a campaign based on client needs and SWOT analysis
● Created 4 promotional videos that generated attention on social media towards company brand
● Ensured that projects were on schedule based on social media calendar and deadlines
● Met goals and objectives and worked within limitations of an allocated budget for the campaign
● Kept a daily report and communication with client regarding progress and delays on projects
● Gathered final campaign results and presented outcomes that were found throughout campaign

California State University Fullerton Outreach ​April 2017 - August 2017

Orientation Leader
● Supported the arrival of 4,000 new incoming first time freshman and transfer students
● Supervised an average of 20-30 students per day during a 7 week Orientation Program
● Successfully navigated campus tours to incoming students and their family members
 ● Taught new students how to access and navigate the university’s online student portal to
successfully search, plan, and register for classes
● Provided support to students with special needs by accommodating required services
● Served the university community by working with international students with language barriers
● Familiarized with university departments such as Student Life & Leadership, Financial Aid, Title
IX, Career Center, and Diversity Initiatives & Resource Centers
● Recruited future Orientation Leaders by promoting the department during on-campus outreach
events

Titan Public Relations January 2017 - May 2017

Account Coordinator
● Worked with a team of 5 for a non-profit client and executed goals and objectives
● Created a media alert and was successfully featured on ​The Orange County Register
● Assisted and planned a charity drive at Choux Creme to promote clothing donations to Working
Wardrobes
● Surpassed previous charity drive by collecting a total of 884 clothing articles
● Drafted a contract for Choux Creme venue for charity drive event and worked with management
to promote their business at California State University, Fullerton

Nordstroms Credit ​November 2016 - December 30, 2016

Customer Service Specialist (Temp)
● Reviewed and made credit decisions on new account applications
● Processed and lended decisions on register referrals and online transactions
● Educated customers on Nordstrom Rewards and other credit benefits

CH Robinson January 2011 - July 2016

Customer Operations Representative
● Worked with a worldwide network for air, rail, and truckload services
● Maintained customer relationships to strengthen and grow business
● Operated account orders, project planning, accounts receivables, and reply to emails
● Dispatched drivers and tracked daily shipments for time sensitive orders
● Quoted services to clients depending on urgency, destinations, commodity, and means of
transportation
● Liaison between distributors, warehouses, venues, and transportation services

American General Finance September 2005 - June 2008

Customer Service Representative
● Updated client applications to modify and improve monthly mortgage
● Assisted with Spanish speaking accounts for the Latino based market
● Reevaluated accounts flagged as dead to explore possible business opportunities

North Orange County ROP ​June 2000 - August 2000

The YMCA - ​Youth Coach Assistant
 ● Provided assistance for large group of students ranging from ages 5-10
● Observed and maintained youth behavior according to instructions provided by Youth Coach
● Attended various supervised events such as summer field trips, sports games, and educational
outings
● Collaborated with team members to develop arts and craft projects for youth during special
themed weeks

Volunteer
Horace Mann Elementary, Anaheim School District ​December 2017 - Present, 10 hrs/week
Tutor
● Assist with teaching strategies that include group work and student hands-on activities
● Provide support by teaching reading comprehension and writing motor skills
● Evaluate homework and class assignments of 6-8 remedial students
● Help instructor by supervising a classroom of 28 first grade students
● Assist with emergency fire drill procedures and safely direct students to designated areas
● Effectively communicate with students, teachers, and school administrators

Angeles De Medellin, Colombia July 2016 (1 full day)

Youth Instructor/Tutor
● Interacted with the local community that is in extreme poverty and classified as a dangerous zone
● Demonstrated role model examples to children through strategic activities and social skills
● Taught English as a second language to 5 adults ranging from ages 20-60
● Assigned individual homework for each student dependent on their English proficiency

Conferences
California State University, Fullerton October 2017
Hispanic Association of Colleges & Universities
Titan Ambassador - Scholarship Recipient

Committees
Associated Students Inc. Research Grant Program, ​Evaluator November 2017

Professional Affiliations
Public Relations Student Society of America, ​Member July 2017 - Present
Human Rights Campaign, ​Member August 2012 - Present

International Travel
Belgium Bolivia Cambodia Colombia Costa Rica Cuba
France Ireland Italy Mexico Netherlands Peru
Spain Switzerland Thailand United Kingdom
Skills
Computer: Proficient in Microsoft Word, Excel, Outlook, Photoshop, Adobe Illustrator, Premiere Pro
Language: Fluent in Spanish