https://jira.forge.avaya.

com/browse/CC-12957

Description: Email body contents when searched and pulled are different

Root cause: Incorrect contact has been displayed in the history tab

Jira is closing as Not reproducible

https://jira.forge.avaya.com/browse/CC-13460

Description: WFM, MRCV (a WFO tool) detects no stream data for the logged in agent

Root cause: 3rd party WFM tool, not AACC issue and no network issue

https://jira.forge.avaya.com/browse/CC-12997

Description: Email HTML templates formatting issue: extra line breaks

Root cause: Inserting HTML template functions are different with inserting template for AAAD (using
MSWord)

https://jira.forge.avaya.com/browse/CC-13047

Description: Local Administrator gets black screen on RDC with AACC / ACCS

Root cause: Modified CCMA installation causes loss of RDP