Daftar Pustaka

1. Lovelock, C. H., Wirtz, J., & Chew, P. (2009). Essentials of service marketing.
Upper Saddle River, NJ: Prentice Hall/Pearson.

2. Schermerhorn, J. R., & Bachrach, D. G. (2015). Introduction to management.

Hoboken, NJ: John Wiley & Sons.

3. Borrington, K., & Stimpson, P. (2015). Cambridge IGCSE business studies: study
and revision guide. London: Hodder Education.