COURSE CURRICULUM

Course Title: Consumer Complaint Course Code: To be decided L T P/S SW/F TOTAL later
W CREDIT
UNITS
Credit Units: 2 0 0 0 2 2

Course Objectives: This paper will introduce and expose students to practical aspect of consumer complaint. It aims to let the students attend proceedings of
various consumer forums and record their observation and findings to know how exactly drafting and filing of consumer complaints is done. Students are required
to visit court and learn the art of advocacy under expert guidance to know learn practice of Consumer Protection Act, 1986.

Pre-requisites: 10 + 2

Student Learning Outcomes:

At the end of this course, the student will have mastered the following:
1) The forums of filing consumer complaint
2) Jurisdictional limits of various forums
3) critical analysis of functioning of consumer courts
4) procedural and formatting aspect of filing consumer complaint

Course Contents/Syllabus:
Weightage (%)
Module I Drafting of Consumer complaint 50%
Format of complaint, Mode of complaint: online and manual, Value of relief- refunds, damages, litigation costs and interest,
Accompanying affidavit etc.

Module II: Filing of consumer complaint 50%

Forums for filing complaint- National, State and District , Territorial and pecuniary jurisdiction, Prescribed fee, Multiple parties
single complaint, List of supporting documents etc. procedure of filing stamp paper requirement , process of listing etc.
Pedagogy for Course Delivery:

• For course students will be sent to courts or legal departments of different organizations in order to make them aware of practical aspect of the
subject.

• Students will be drafting and helping the court clerk in filing the cases to get exposure of court working.

Assessment/ Examination Scheme:

Theory L/T (%) Lab/Practical/Studio (%) Field Work (F/W) Total

NA N.A. 100 % 100

Theory Assessment (L&T): N.A

Continuous Assessment/Internal Assessment End Term Examination

Component INTERNAL EXAM

(Drop down) Project Viva Class Performance Attendance

Weightage
(%)

Lab/ Practical/ Studio Assessment: N.A.

Continuous Assessment/Internal Assessment End Term Examination

Components (Drop down

Weightage (%)
Text & References:

1. Consumer Protection Act, 1986 and Rules.

2. Text Book of Drafting, Pleadings and Conveyancing, Dr. N. Maheshwara Swamy