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  • 0.00K 1 0 1 0 0 - 0 - Hrs 0.00 HRS: Helpdesk Overview

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    Vivek Rajan
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    The HelpDesk dashboard provides an overview of support ticket metrics including the number of tickets, backlog, overdue tickets, tickets resolved in the current month, and average resolution times. It also shows trends in new tickets created by month and priority, resolved tickets by department and age, and inflow by department, shift, and time of day.

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    HelpDesk Overview

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    The HelpDesk dashboard provides an overview of support ticket metrics including the number of tickets, backlog, overdue tickets, tickets resolved in the current month, and average resolution times. It also shows trends in new tickets created by month and priority, resolved tickets by department and age, and inflow by department, shift, and time of day.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Download as pdf or txt
    16 views5 pages

    0.00K 1 0 1 0 0 - 0 - Hrs 0.00 HRS: Helpdesk Overview

    Uploaded by

    Vivek Rajan
    The HelpDesk dashboard provides an overview of support ticket metrics including the number of tickets, backlog, overdue tickets, tickets resolved in the current month, and average resolution times. It also shows trends in new tickets created by month and priority, resolved tickets by department and age, and inflow by department, shift, and time of day.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 5

    HelpDesk Overview

    Quick Overview Dashboard of the Helpdesk

    HelpDesk Overview
    Quick Overview Dashboard of the HelpDesk

    Tickets Backlog Overdue Inflow This Resolved This Resolved In


    Month Month Time

    0.00K 1 0 1↑ 0↑ 0↑
    Unknown: - Unknown: - Unknown: -

    First Call Resolution


    New Tickets Created by Month and Priority

    -↑
    Unknown: -

    Resolved This Month


    (MTD)

    0↑
    Unknown: -

    Avg Resolution Time

    - hrs↑
    Unknown: -

    Avg First Reply Time

    0.00 ↑
    hrs
    Unknown: -
    Resolved Tickets Trend Resolved Tickets Trend - Last Month vs This Month
    (MTD)

    Backlog of Unresolved Tickets by Department and Escalated Tickets


    Priority

    Priority Ticket Status Total Tickets


    Tickets Resolved Age Tier-wise Support Tickets Resolved by Departments

    New Tickets by Shift New Tickets by Time of Day

    Tickets Inflow QoQ Comparison by Department

    Q1 2018
    Department Tickets Count % of Difference
    viroysa 1
    First Reply Time Density

    Tickets Volume by Priority Tickets Breakdown by Classification


    Average Resolution Time by Month and Channel

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