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  • Hotsync Problems: Problem Solution

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    Vivis Bistrita
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    This document provides solutions to common HotSync problems. It addresses issues with HotSync operations not starting correctly, applications not synchronizing after a HotSync, using Outlook as the personal information manager (PIM) and not being able to perform HotSyncs, and being unable to launch the HotSync Manager. The solutions involve checking the HotSync Manager is running, the serial port setting, that the cradle is securely connected, that the correct conduit is selected in Custom settings, and that other programs are not using the selected serial port. Reinstalling Palm Desktop software is also suggested in some cases.

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    This document provides solutions to common HotSync problems. It addresses issues with HotSync operations not starting correctly, applications not synchronizing after a HotSync, using Outlook as the personal information manager (PIM) and not being able to perform HotSyncs, and being unable to launch the HotSync Manager. The solutions involve checking the HotSync Manager is running, the serial port setting, that the cradle is securely connected, that the correct conduit is selected in Custom settings, and that other programs are not using the selected serial port. Reinstalling Palm Desktop software is also suggested in some cases.

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    6 views1 page

    Hotsync Problems: Problem Solution

    Uploaded by

    Vivis Bistrita
    This document provides solutions to common HotSync problems. It addresses issues with HotSync operations not starting correctly, applications not synchronizing after a HotSync, using Outlook as the personal information manager (PIM) and not being able to perform HotSyncs, and being unable to launch the HotSync Manager. The solutions involve checking the HotSync Manager is running, the serial port setting, that the cradle is securely connected, that the correct conduit is selected in Custom settings, and that other programs are not using the selected serial port. Reinstalling Palm Desktop software is also suggested in some cases.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 1

    HotSync problems

    Problem Solution
    I cannot do a ■ Check the Windows system tray to
    HotSync operation; make sure the HotSync Manager is
    what should I check running. If it is not, open Palm Desktop
    to make sure I am software.
    doing it correctly? ■ Click the HotSync Manager, choose
    Setup, and click the Local tab. Check
    that the Serial Port setting displays the
    correct serial (COM) port where your
    cradle is attached.
    ■ Make sure the cradle is connected
    securely.
    I did a HotSync Click the HotSync Manager and choose
    operation, but one of Custom. Check that the correct conduit is
    my applications did active.
    not synchronize.
    I am using Outlook ■ Click the HotSync Manager and choose
    as my PIM, but I Custom. Check that the correct conduit
    cannot do a HotSync is active.
    operation. ■ Check that the correct conduit is
    installed. Reinstall the HotSync
    Manager and make sure the correct
    conduit is selected.
    I cannot launch the ■ Make sure you are not running another
    HotSync Manager. program, such as America Online,
    CompuServe, or WinFax, that uses the
    serial port you selected in the Setup
    dialog box.
    ■ Uninstall and then reinstall Palm
    Desktop software.

    Page 244 Frequently Asked Questions

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