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Total Quality Management
Total Quality Management
MANAGEMENT
Hello!
I am DEBRINA
Academic Background:
• 2011 – 2013 Master Degree in Mechanical System
Engineering, Kumamoto University
• 2007 – 2011 Bachelor Degree in Industrial Engineering,
University of Brawijaya
Research Interests:
• Statistic and Engineering Quality
• Work Study and Measurements
• Product Design and Development
Persaingan
Undang-
Pelanggan dan
undang
Teknologi
QUALITY DIMENSIONS
Transcendent
Product based
User based
Manufacturing
based
Value based
Quality is something that is intiutively
understood but nearly impossible to
communicate, such as beauty and love.
TRANSCENDENT
Quality is found in the components and
attributes of a product.
PRODUCT BASED
If the customer is satisfied, the product
has good quality.
USER BASED
If the product conforms to design
specifications, it has good quality.
MANUFACTURING BASED
If the product is perceived as providing
good value for the price, it has good
quality.
VALUE BASED
Previous Word of mouth Image of product
Experience communications or service
Customer’s Customer’s
expectations perceptions
concerning a concerning the
Quality quality
Management’s organization’s
concept of the specification of
product or service quality
Gap 3
Gap 2
KUALITAS
Adalah sesuatu yang mencirikan
tingkat dimana suatu produk
memenuhi keinginan/harapan
konsumen.
2.
MANAJEMEN
KUALITAS
TERPADU
Total Quality Management
OUTLINE
INSPEKSI
INSPEKSI
PROSES KERJA
pemasok
ouput
Konsep kualitas Tradisional input (Work Process)
berfokus pada aktivitas
inspeksi untuk mencegah
lolosnya produk-produk
cacat ke tangan pelanggan.
WASTE WASTE
Pandangan MODERN
Menggunakan
Fokus kepada Mengidentifikasi akar
pendekatan
pelanggan internal penyebab masalah
pemecahan masalah
dan eksternal untuk perbaikan
secara ilmiah
Menguji coba
Melibatkan semua
pendekatan baru Peningkatan
staf dalam upaya
dalam peningkatan berkesinambungan
peningkatan mutu
mutu
TQM framework to Information Quality (IQ)
8 Prinsip Manajemen Mutu
Keterlibatan
Fokus pelanggan Kepemimpinan
karyawan
Pendekatan
Pendekatan Perbaikan
sistem
Proses berkelanjutan
manajemen
Pendekatan Keuntungan
nyata untuk hubungan
menentukan dengan supplier
keputusan secara mutu
Hal-hal yang dibutuhkan untuk pelaksanaan TQM:
Atribut Efisiensi
dipandang tidak
dipandang hanya Delegasi dan
berhubungan
dilakukan oleh ahli kepemimpinan
dengan Team mania
atau spesialis yang tidak baik dari
perorangan/
tertentu manajemen senior
personil
W.E. Deming
J.M Juran
P.B. Crosby
Thanks!
Any questions?
You can find me at:
www.debrina.lecture.ub.ac.id
debrina@ub.ac.id / debrina.ub@gmail.com
CREDITS