Latisha Stone 25788 W Nancy Ln.

, Buckeye AZ 85326
(623)810-1260 - Latisha.Stone@AA.com
EXPERIENCE

American Airlines April 2000- Present

SR ANALYST – STATION RESOURCES

 Workbrain 6.1 production support

 Airport Customer Service Year-End vacation reconciliation and
processing
 Create and update Workbrain User Guide and Reference Guides
 Prepare requirements documents for Workbrain 6.1
 Prepare test cases for Workbrain 6.1
 Workbrain 6.1 UAT testing
 Provide station administration training as needed in classroom setting
as well as one-on-one in the station
 Develop reports as needed
 Apply company policy with the ability to explain labor contracts as it
relates to payroll and work schedules.

REPRESENTATIVE, STATION SUPPORT

 Record keeping and data maintenance for Airport Customer Service

employees
 Back-up liaison with operational groups for employee administrative,
scheduling and timekeeping functions
 Review Workbrain overrides and reports; investigate irregularities
 Review Workbrain, employee files, payroll systems, and HR systems to
verify all are in sync and updated regularly
 Audit all transactions regarding revenue to ensure accuracy
 Deposit all monies received in Station through various departments
 Distribute and safeguard fleet equipment
 Maintain running inventory of required material and supplies as
required
 Order Supplies
 Create/Maintain asset control and repair of scanners, radios, and other
valued equipment
 Distribute Payroll checks
 Develop reports as needed
 Track all OT worked in HUB as approved by Shift Managers as well as
by Reason
 Monitor all hours – paid and unpaid – for the HUB to ensure compliance
with budget
SHIFT MANAGER, SHCHEDULING AND TIMEKEEPING

 Manage the PHX Hub Administration department handling the

scheduling and payroll for 1900 employees
 Assist in testing new payroll, scheduling, and vacation systems
  Write communications to employees on procedure and policy changes
 Handle confidential information on a daily basis including pay rates,
employees issues and records
 Build and facilitate schedule and vacation bids for 1900 employees at
the PHX Hub
 Submit payroll for all PHX Hub employees
 Audit pay records for irregularities
 Resolve escalated employee issues with payroll and scheduling
 Provide training as needed
 Develop reports as needed
 Apply company policy with the ability to explain labor contracts as it
relates to payroll.

SR. SPECIALIST, SHCHEDULING AND TIMEKEEPING

 Build and facilitate schedule and vacation bids for 1900 employees at
the PHX Hub
 Submit payroll for all PHX Hub employees
 Assist in testing new payroll, scheduling, and vacation systems
 Audit pay records for irregularities
 Assignment of Overtime
 Resolve escalated employee issues with payroll and scheduling
 Provide training as needed
 Develop reports as needed
AGENT ASSIGNMENT COORDINATOR

 Create/Update daily schedule for CSAs, CSSs, and Shift Managers

 Direct CSAs to areas of operational need
 Record all Customer Service sick calls and monitor Workbrain time
clock for agents who are late
 Update Workbrain with daily exceptions for all Customer Service
employees
 Revise attendance cards and exception logs as needed
 Maintain training schedule and assign agents to attend classes
 Verify and project staffing requirements based on operational need and
budget constraints
 Create/Update department policy manuals
 Assist Shift Managers with employee leaves, OJIs, transfers,
terminations, new hire schedules and progressive counseling.
SPECIAL SERVICE REPRESENTATIVE

 Support front-line staff during oversells

 Identify inbounds flights with possible passenger interruptions and
implement protection plans for affect passengers
 Coordinate cancellation plans across multiple departments
 Supervise all boarding procedures and completion of flight manifests
 Create/Update POC training manual
 Work with Yield Management to manage load factor
  Manage daily POC/PAC staff as an Acting Shift Manager, including
providing employee evaluations, progressive counseling and training.

EDUCATION:
Organizational Leadership (B.A.), Arizona State University
 3.64 GPA
 Graduation May 2018

AWARDS:
2012 Q1 US Airways Chairman’s Award
2012 Annual US Airways Chairman’s Award