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Job Postings I Ls 0311
Job Postings I Ls 0311
Summary:
Reporting to the SILS Executive Director, the Network/Exchange/SharePoint Systems
Administrator (SA) is responsible for the administration and maintenance of the SILS E‐
mail and Sharepoint systems including the overall quality of the systems and ensuring
the systems meet internal and external customer requirements. The SA provides
support and advice to the Consortium’s members and affiliates and ensures the efficient
operation of the Exchange/Sharepoint Portal at 300+ locations throughout the province.
The SA will provide day‐to‐day second level troubleshooting and support and will work
directly with Exchange and Sharepoint users and other SILS support staff to resolve
problems and maintain infrastructure, network connectivity, hardware/software, and
related components, working towards zero outages by applying expert solutions and
providing an exceptional level of customer service.
Job Description:
The Network/Exchange/SharePoint System Administrator:
1. Is responsible for the following:
Set up, maintenance, and troubleshooting of the Exchange and Sharepoint
systems to achieve the highest possible level of quality.
Liaison with consortial system users, optimizing the system to meet customer
requirements, and anticipating future needs.
Maintaining a list of periodic maintenance and administration tasks, and
ensuring that system technical administration (backups, server
administration, etc.) is performed satisfactorily.
Liaison with Microsoft on troubleshooting issues.
Maintaining documentation as required.
Providing backup to the SILS System/Network Administrator.
Leading and monitoring support provided by external vendors.
Second level support for Microsoft Exchange and Sharepoint environments
and technologies
Resolve Incidents and complete support requests in a timely manner
Interface with clients and other SILS and member‐agency staff
Hardware and software support for the SILS staff.
Provide troubleshooting for hardware/software problems for the SILS base
circulation workstation.
2. Evaluates and implements future technologies, new concepts, best practices and
procedures. Keeps up‐to‐date on trends in Exchange/Sharepoint and Network
management through leadership in and attendance at conferences, workshops,
etc.
3. Plans and manages projects: scopes tasks and projects, sets objectives and goals,
develops schedules and task assignments, and evaluates results.
4. Undertakes ongoing professional development activities leading to a broad and
in‐depth knowledge of current email/portal practices, trends, standards, public
services and related professional issues. Initiates proposals and
recommendations regarding the adoption of new practices, standards and
service innovation for the Consortium.
5. Participates in committee work, as required.
6. Performs related work as assigned.
Qualifications:
1. Significant experience with Microsoft Software such as:
a. Microsoft Active Directory, Exchange Server (preferably Exchange 2010),
Microsoft Office SharePoint Server (preferably Microsoft Office
SharePoint Server 2010).
b. Servers/Workstations: general hardware familiarity, trouble shooting,
builds, configuration, etc.
c. Anti‐spam appliance configuration skills (preferably Barracuda Spam
Firewall)
d. SMTP Mail and/or SMTP‐Gateway configuration and support
e. DNS configuration and support, such as using telnet & NSLookUp to
trouble‐shoot
f. Experience with TCP/IP networking.
g. Experience with firewalls, DMZs
2. Demonstrated analytical skills and problem‐solving ability, including the ability to
evaluate, assess and problem‐solve using logical, fact‐based reasoning.
3. Demonstrated commitment to deliver consistent, high quality customer service.
4. Demonstrated ability to assume responsibility, and perform duties requiring
independent judgment, initiative and discretion.
5. Demonstrated ability to effectively handle multiple projects and adhere to
specified deadlines.
6. Demonstrated strong organizational skills including the ability to effectively and
efficiently manage work, scheduling and priorities to support user‐centered
services.
7. Demonstrated strong oral and written communication skills, in English.
8. Demonstrated experience in the development of documentation and training
materials in support of new or changed initiatives.
9. Proven ability in the delivery of staff training.
10. Demonstrated ability to establish and maintain positive working relationships
with the public, staff and external agencies and to work as a member of a team.
Other Requirements:
1. A valid Saskatchewan driver’s licence.
2. The ability to travel throughout the province for meetings, training, and support
and the ability to travel occasionally to other Canadian and international
destinations for conferences, workshops, etc.
3. The work of this position will be carried out primarily in Saskatoon.
Salary is commensurate with experience.
Please forward résumé and cover letter by February 15 to:
SILS
c/o
Human Resources
Regina Public Library, P.O. Box 2311
Regina, Saskatchewan S4P 3Z5
Fax: 306‐949‐7273
Email: resumes@reginalibrary.ca