Technical support and customer care

If, after reviewing the sources listed at the beginning of this appendix,
you cannot solve your problem, contact your regional technical
support office by e-mail, phone, or fax. For support e-mail addresses
and phone numbers, see the Getting Started guide, which comes with
your organizer.

Before requesting support, please experiment a bit to reproduce and

isolate the problem. When you do contact support, please be ready to
provide the following information:
■ The name and version of the computer operating system you are
using
■ The actual error message or state you are experiencing
■ The steps you take to reproduce the problem
■ The version of organizer software you are using and available
memory
To find version and memory information:

1. Tap the Applications icon .

2. Tap the Menu icon .
3. Tap App, and then tap Info.
4. Tap Version to see version numbers, and tap Size to see the amount
of free memory, in kilobytes.
Note: Many third-party add-on applications have been designed for
the Palm Computing platform. Unfortunately, we are not able
to support such a large number of third-party applications. If
you are having a problem with a third-party application, please
contact the developer or publisher of that software.

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