Professional Documents
Culture Documents
Thomas Gordon's
Thomas Gordon's
Kinds of Authority
•E: (expertise) is inherent in a person’s special knowledge, expertise, training, skill,
wisdom, and education
•J: (job) comes with one’s job description
•C: (commitments, agreements, or contracts) comes from the daily interactions,
agreements, and contracts people make
• P: (power) is evident in a person’s ability to control as opposed to influence others
2. Avoid roadblocks
giving orders, warning,
preaching, advising, lecturing,
criticizing, name calling,
questioning and withdrawing
No problem. 3. Use participative class management
5. Use NoLose conflict resolution
Problem Solving Process
1. Identify and define the problem or situation.
2. Generate alternatives.
3. Evaluate the alternative suggestions.
4. Make the decision.
5. Implement the solution or decision.
6. Conduct a followup evaluation.