Position Description – Assistant, Schools Programs

About Arts Centre Melbourne

Situated in the heart of Melbourne’s cultural precinct, Arts Centre Melbourne (ACM) presents world-class
performing arts in a year round exciting program. Experience Australia’s best performing arts companies
and exceptional international productions, alongside celebrations of comedy, cabaret and popular
music.
Our values describe behaviours we will demonstrate in our interactions with Visitors, Presenters,
Government and each other: Leadership, Community, Care More and Creativity.

About the Business Unit

The Arts Centre Melbourne Programming Unit sits within the Performing Arts pillar and is responsible
for delivering:
 a breadth and range of presentations at Arts Centre Melbourne’s own risk that meet the
organisation’s curatorial framework and complement the provision by Resident Companies and
external presenters;
 a number of events that contribute to the overall venue utilisation targets at Arts Centre
Melbourne; and
 a program of education, participatory, accessible, community and public programs that meet the
organisation’s public purpose obligations.
The business unit is comprised of program management, art form programming, education, coordinating,
and producing team members.

About the Position

The primary purpose of this role is to provide assistance to the Arts Learning
team, and to provide strong customer service to external clients, to support the
Primary Purpose timely delivery of year-round Arts Learning Program at Arts Centre Melbourne
ensuring a high quality service.

Reports to Coordinator, Schools Programs

Direct Reports NA

Internal
Programming, Presenter Services, Ticketing and Visitor Experience, Marketing
and Communications, Collections and Development teams.
Key Relationships
External
Victorian Primary, Secondary & Tertiary school teachers, key contacts from
industry bodies and education sector, performing artists at Arts Centre
Melbourne.

Position Type Full Time

Salary Classification Band 2.1

Financial Delegation As per the financial delegations policy

 Key Criteria

Relevant professional or tertiary qualification in arts, business or related disciplines

Qualifications
and/or equivalent experience.

 Some administrative experience including knowledge of Microsoft Office

programs, Tessitura and EBMS.
 Some experience within the arts and/or education sector.
 Some experience providing administrative support to complex projects.
Experience
 High customer service focus with a pro-active approach to problem-solving.
 Good communication, administration and work planning skills.
 Demonstrated initiative and ability to work autonomously.
 Ability to liaise with a range of diverse stakeholders.

Other (i.e. legal

 Current Working with Children Check required.
or physical)

Accountabilities

 Actively contribute to the effective performance of the Programming Unit and Arts Learning team
by:
- Providing administrative and project support to the Arts Centre Melbourne Arts Learning
team, with a focus on the schools program;
- Assisting with and contributing to projects as nominated by the Head of Arts Learning;
- Supporting the production and delivery of Arts Centre Melbourne’s schools program;
- Assisting with the bookings activity and processes related to schools engagement with
Arts Centre Melbourne (including the Channel and Accessible Music Program) from
enquiry to program delivery;
- Providing exemplary customer service to schools and teachers enquiring about and
booking programs at Arts Centre Melbourne;
- Assisting with the accreditation process for schools applying to access the First Call
Fund; and
- Liaising with school stakeholders and internal departments to ensure smooth and
successful visitation by schools to Arts Centre Melbourne.
 Assist in the maintenance of strong positive relationships with relevant internal and external
stakeholders with a focus on maximising opportunities for schools to engage further with Arts
Centre Melbourne.
 Ensure HSE compliance in all aspects of carrying out role.

Decision Making

 The incumbent will be expected to contribute to decision-making processes within the team
although key decisions will be the responsibility of the Head of Arts Learning.

Last Reviewed: November 2016

Next Review: insert date Page 2 of 2