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Enterprenarship
Enterprenarship
149
As mentioned in the Material & Method chapter, within several observations, results
and across discussions will be presented in this fourth chapter of the thesis. At first,
observations given from empirical data gathered of previous research studies &
analysis with compare with previous delivery architecture and purposed deliverance
model within an integrated implementation. In this fourth chapter, observations are
given on the basis of review of related materials and with the result I present a
integrated solution architecture I gave the name of this the solution architecture is E-
DISC architecture. And at end of this chapter I drawn discussion as some view points
according to my analysis of empirical data, architectures and attitude based.
4.1 OBSERVATIONS
iv. E-Governance play a vital Role with ICT infrastructure for successful E-
government and make possible to get benefits from new technology, to
provide services to citizens and society, to increase interaction between citizen
and Government and also to make the delivery of information & service
process easier for citizens and Government.
x. It held to reduce corruption and improve the living standard of the common
citizen.
Chapter-4 Observations, Result and Discussion Page No. 151
vi. Lack of resources, required infrastructure and funding issues are major
difficulties towards e-Governance.
vii. Develop cooperative nature and healthy relation within each other in action of
Chapter-4 Observations, Result and Discussion Page No. 152
viii. Defining the clear rules towards various organizations with exchanging the
data for Integration.
External Sources:
ii. Consumers can give their feedbacks about the existing systems and want
to change such by a new system.
iii. Unions like the union of truck divers wants some type of modification
iv. The market competition arises suddenly and now it is essentially required
to modify or replace the existing system to include new hardware,
software & technologies etc.
Internal Sources:
ii. Top management can also require the changes, like related to the cost.
iii. User factors also sometimes require the change, like for any risk &
potential returns.
iv. Even the investigator him-self (system analyst) may require it.
There are several points which are exploring the necessity for the effective
integrated deliverance model or architecture.
i. To provide data privacy and personal identity
Chapter-4 Observations, Result and Discussion Page No. 155
viii. To make Government’s role in the virtual world and e-Government in the
context of socio- demographic change
The public of Bikaner division are really need this project due to various type
of persons meets here for their own different type of work while among persons have
technical process of work but they are not communicate properly. This project
provides several types of work with the finite and clearly defined process as
mentioned so it could be a user friendly and useful for citizens of Bikaner division. So
the several types of necessities of this project but following points are explored the
main objectives/ necessity for proposed of E-Governance project.
ii. To generate the better revenues and better citizens services at a single place
through number of terminals to be installed in various location of the city to
facilitate citizens for making payments and other services.
iii. To create better office administration environment in the several departments.
Chapter-4 Observations, Result and Discussion Page No. 156
iv. To increase the communication between one department to other department and
achieve the policy of working with together in healthy environment.
v. For Transparency of the actual data between the end users and concerned
government department.
vi. To create better Management Information System (MIS) for various services.
And To provide healthy and great interface with citizens
vii. E-Governance project has a comprehensive Web portal to provide live data linked
dynamic information along with static information.
viii. An approach for total accuracy and transparency in working of the corporation
and Registration of complaints of citizens & feedback regarding their reprisal.
ix. To improve the ability to find information – for some people, the ability to find
information has been the greatest benefit. It has enabled them to understand more
about their government and to find the support program that meets their specific
needs and Reducing costs and ensuring transparency visibility of service.
vi. Improve Work Efficiency: Technology based project, most of the time
improved efficiency. In E-government, efficiency can take many forms. Some
Chapter-4 Observations, Result and Discussion Page No. 158
projects reduce errors, automate the tasks and improve consistency. Similarly
some of them help to reduce costs and streamline operating procedures.
ix. Great reach of series simplified the transactions and interactions towards the
citizens.
STEP: 3 IMPLEMENTATION-STEPS
ii. Essential and individual e-Governance projects can be more successful through
proper planning. Every E-government project need to establish an appropriate
planning with main focus on the technical architecture of deliverance.
Chapter-4 Observations, Result and Discussion Page No. 163
iii. Common vision, objectives and directions for effective Governance play a very
important role in successful implantation of e-Governance. A proper national and
state level framework is required for centralization of the government works.
iv. User friendly web sites of e-Governance projects may give a great result for
proper transparent Governance.
v. Proper planning should be required to ensuring the privacy, security and legal
issues of citizen data and information. It is also needed to secure transaction
between government and private partners/agencies.
vi. Reengineering process in simplified manner for transaction is a very crucial thing.
viii. Proper leadership is one of main factors of every e-Governance project successful.
Some of major are such as deposition of utility bills like water, electricity and
telephone bills, deposition of government revenues and application for allotment of land
from government departments under administrative, application for government. Land for
non agriculture purpose /by registered organization/ co-operative society application for
govt. land for the purpose of agriculture by co-operative societies, application for govt.
land for the purpose of nonagriculture, application repair road/ city and road lights and
nagarpalika/nagar panchayat area maintenance, to give the permission for cutting trees
and permission of road cutting. Permission for consolidation of land for agricultural
purpose allotment of various types of government certificates and NOCs , renewal of
various license , issue and newel rasan card , add and remove the name from rasan card ,
certificates for reservation categories candidates etc. e-DISC architecture describe how
the services and information can be delivered to citizens in effective manner. The actual
parameter of effectiveness is how much suitability and satisfaction of measured by the
citizens after receiving the information and services.
Chapter-4 Observations, Result and Discussion Page No. 166
As the model describe the Local Service Providers (LSPs) provided services to
the citizen and public information services, application and grievance related services to
the citizen. Actually counter of Kiosks deliver the service to the citizens as means we can
say the main key factor of e-DISC architecture is the person who is seating on the counter
of the kiosk as in e-mitra project in Rajasthan. e-DISC technical architecture includes
three main objects such as DC, LSP, and Kiosk. First: District data center (owned by
State Government, operated and managed by a private sector partner as Total Solution
Provider (TSP)), Second LSP built, owned and operated by private partners and third
Kiosks (built, owned and operated by individual entrepreneurs through LSPs). As we can
Chapter-4 Observations, Result and Discussion Page No. 167
say there is three level or stages then after the actual service and effective service delivery
possible, so the duties and responsibilities are also plays different role the e-DISC model
as using Client Server architecture for Centers and Kiosks.
As the e-DISC model working showing in figure 4.6 the end user or citizens
comes in row-wise in at the kiosk/center and mention about the grape the service or
information as the written information at the center. Counter operator do the concern
entry on the computer after the submission click of the entry, local database maintains
some data and send request to the RMI (Remote Method Invocation) through LSP server
and RMI send the request to the main database the generate token and send unique token
entry number to specific entry and RMI give the response with token entry unique
number and print at the level of counter. If the unique token number properly generate
then only the data has been stored at the main server otherwise entry transmits as rollback
and nothing data has stored. For effective delivery of service we should have to be
creating user or citizen friendly environment at kiosk level and LSP level because these
are the main concern and give the proper training and guideline serves ethic values while
dealing with citizens and the e-DISC model says that that if the proper gives ethical
values and behavioral training for how to behave with citizens while deliver the
information and services kiosk level and regular checking and with technical testing
mechanism and observe regular the behavior of counter operator at kiosk and working
staff at LSP level, then really the effective information and service deliverance possible.
Write the proper notification of liabilities and responsibilities of both citizens and
delivery staff at kiosk and LSP centers.
As Showing in figure 4.6 e-DISC Model the end user or citizens comes in row-
wise in at the kiosk/center and mention about the grape the service or information as the
written information at the center. The work flow of e-DISC model is citizen to kiosk (C
TO K) , kiosk to LSP (K TO LSP) and LSP to Data Center (LSP TO DC) and Data Center
(DC) to Concern Department (DC TO CD). Here it should be noticed that concern
department just view only those reports which is concern to their department through
Data Center Permission.
Chapter-4 Observations, Result and Discussion Page No. 168
To achieve the benefits of e-Disc architecture following functions should work Query
processing as distributed manner as remote access ability and transmit queries.
The communication of ICT and government is re-invocation and create huge potentiality,
efficient, effective, receptive and citizen-conversational information and services. e-DISC
model of e-Governance is proper distribution of government information and government
services to citizens. This model can be composing as large level to become main concern
in India.
This model clears the concept and theoretical framework effective, accurate and
successful deliverance of e-government information and services toward the citizens as
more efficient then their concern department gives. Against this model various types of
issues and challenges comes but if proper training and proper technical testing process
adopt as significant point of view the, this model really serve services in very effective
manner. By utilizing and by increasing interest in the new electronic, information, and
communication technologies (ICTs) in recent time, government improved the quality of
e-Governance and delivery of information and services with cost-effective way.
Additional benefits from e-Disc model: