Alexander Houldin Cornell

230 Romford Road alexanderhcornell@gmail.com

Washington Depot, CT 06794 +1-203-731-0777

EDUCATION___________________________________________________________________________________________________________

James Madison University: The Hart School, Harrisonburg, VA Graduation Expected May 2018
Major in Hospitality Management | Minor in Business

James Madison University: Florence Program, Florence, Italy Spring 2017

WORK EXPERIENCE___________________________________________________________________________________________________

Marriott International: The Westin New York at Times Square, New York City, NY June 2017-August 2017
Front Office Intern
 Assisted the front desk managers with all front office operations in an 873 room hotel
 Performed as the interim-Westin Experience Specialist, focusing on the guest relations of VIP’s and loyalty program guests
 Communicated with several hundred guests each week through email as well as in person
 Acted as a manager when addressing guest and employee issues
 Lead an investigation into lost revenue for the hotel and presented my findings to the hotel’s executive committee

Starwood Hotels: The St. Regis New York, New York City, NY December 2016
Food and Beverage Extern
 Gained valuable guest service skills at a AAA Five Diamond Hotel and Forbes Five Star Hotel
 Assisted the food and beverage managers with their daily responsibilities
 Communicated with hotel guests and the various levels of employees within the hotel

Aramark Dining Services, Harrisonburg, VA September 2016 – December 2016

Extern
 Served and prepared food in the university’s dining halls for students
 Gained a large variety of knowledge in the food and beverage sector through the classroom and hands on experience
 Catered large-scale events while simultaneously building leadership skills

Winvian Farm - Relais & Châteaux, Morris, CT June 2016 – August 2016
Guest Assistant Intern
 Integrated team member at a AAA Five Diamond hotel
 Welcomed guests and led them through the check-in and check-out process
 Corresponded with guest needs or concerns throughout their stay, emphasizing on building personal customer service skills
 Communicated with prospective guests and travel agents during the reservation process

Washington Club, New Preston, CT June 2011 – August 2015

Assistant Beach Manager & Director of Sailing
 Supervised and managed staff while fostering a positive work environment
 Managed member relations by ensuring an enjoyable experience for club members
 Trained staff in the implementation of a new web-based club management system
 Organized, outlines, and instructed sailing clinics for all ages

ACTIVITIES, LEADERSHIP AND EXTRACURRICULARS___________________________________________________________________

Sigma Chi Fraternity, Brother Fall 2014 – Present

Social Chair, Risk Management Chairman & Member of the Alumni Relations Board
 Planned and managed all of the fraternity’s social events and functions
 Maintained existing fraternity alumni relationships while organizing outreach programs to inactive alumni
 Promoted fraternity fundraising and philanthropic events around campus and in surrounding communities
 Educated the Chapter on the fraternity’s risk management policies and led the process of implementing the policies into day-to-day operations

National Society of Minorities in Hospitality - NSMH August 2017–Present

CERTIFICATION AND SKILLS___________________________________________________________________________________________

ServSafe: Food Protection Manager November 2016

The National Restaurant Association

TIPS for On Premise October 2016

Health Communications, Inc.

Technological Skills
Microsoft Office Suite (Including Access), Lightspeed, Social Tables, RezStream, and OpenTable