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  • MS - 96 (2013)

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    Pramod Dhaigude
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    This document is an assignment for a course on Total Quality Management. It provides instructions for students to answer 5 questions focusing on key aspects of TQM such as the salient features and their relevance, Crosby's 14 steps of TQM and advantages/disadvantages of his approach, the importance of leadership for quality management, explaining the P-D-C-A problem solving cycle, and discussing the objectives and structure of the ISO 9000 quality standard. Students are instructed to submit their answers by a specified date to their study center coordinator.

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    This document is an assignment for a course on Total Quality Management. It provides instructions for students to answer 5 questions focusing on key aspects of TQM such as the salient features and their relevance, Crosby's 14 steps of TQM and advantages/disadvantages of his approach, the importance of leadership for quality management, explaining the P-D-C-A problem solving cycle, and discussing the objectives and structure of the ISO 9000 quality standard. Students are instructed to submit their answers by a specified date to their study center coordinator.

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    6 views2 pages

    MS - 96 (2013)

    Uploaded by

    Pramod Dhaigude
    This document is an assignment for a course on Total Quality Management. It provides instructions for students to answer 5 questions focusing on key aspects of TQM such as the salient features and their relevance, Crosby's 14 steps of TQM and advantages/disadvantages of his approach, the importance of leadership for quality management, explaining the P-D-C-A problem solving cycle, and discussing the objectives and structure of the ISO 9000 quality standard. Students are instructed to submit their answers by a specified date to their study center coordinator.

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    MS-96

    Management Programme

    ASSIGNMENT
    SECOND SEMESTER
    2013

    MS-96: Total Quality Management

    School of Management Studies


    INDIRA GANDHI NATIONAL OPEN UNIVERSITY
    MAIDAN GARHI, NEW DELHI – 110 068
    ASSIGNMENT

    Course Code : MS - 96
    Course Title : Total Quality Management
    Assignment Code : MS-96/TMA/SEM - II/2013
    Coverage : All Blocks

    Note : Attempt all the questions and submit this assignment on or before 31st October, 2013 to
    the coordinator of your study centre.

    1. Explain the salient features of Total Quality Management (TQM) approach and their
    relevance in the present competitive environment.

    2. List out the 14 steps give by Crosby in TQM. Discuss the advantages and disadvantages
    of Crosby’s “Absolute Quality Management”.

    3. Do you think leadership is an important aspect for successful application of Quality


    Management in an organization? Justify giving examples.

    4. Explain “P-D-C-A cycle”. Discuss how it is helpful in problem solving.

    5. Discuss the objectives and structure of ISO 9000.

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