Advanced Master (MS)

2013
Airport Management

Programme

L a r é f é re n c e a é ro n a u t i q u e
 ADVANCED MASTER (MS)
AIRPORT MANAGEMENT

Mastère
OBJECTIVES
Spécialisé MS
The “Mastère Spécialisé” (MS) in Airport Management was set
up in 1989 by ENAC in response to requests from professionals
in this field.

The role played by today’s airports has become particularly

important after the liberalisation of air transport and the
privatisation of airport services, which impact directly on the
national economy.

Our internationally recognised programme reflects the changing

needs of our industry and covers all areas of aviation.

As such emphasis is laid on conception, design and operations,

safety and security contents, environmental issues, quality of
service and the strategic management of airports.

As a leading provider of global aviation solutions and professional

development programmes, ENAC develops human capital
for tomorrow’s air transport industry. Thus the (MS) Airport
Management aims precisely at training and preparing these
specialists.

www.enac.fr 1
 ADVANCED MASTER (MS)
Airport Management

MS
Mastère
Airport
Spécialisé MS
Management
Programme
The (MS) Airport Management is a one-year full time
programme organised into 2 parts:

Academical and Theoretical: six-months of intensive

in-class lectures

• Throughout this period, case studies will be treated

• Weekly exams will be conducted to validate each module
• Airport visits will be organised

Practical training in a professional environment: six-months

internship in a professional environment, either in France or
abroad.

• A tutor from the host organisation supervises this training.

It gives rise to a final written report, which must be defended

in front of a coeducational jury composed of instructors, the
company delegate and professionals.

2
 Academic Part (From October to March)

The academical and theoretical part is composed of 16 modules

(1 - 2 weeks each).
Module Director Hr

AM01 Aircraft and Air Transport System Pascal DUVAL ENAC 30h

WAT– World
AM02 International and European Civil Aviation Law Yves LAVIGNE Assets 30h
Transition
ENAC/
Nathalie LENOIR, Université
AM03 Air Transport Economics and Management 30h
Louis THWAITES Concordia
(Montréal)

AM04 Air Transport Security Mathieu GUALINO ENAC 30h

AM05 Sustainable Development Didier VERGEZ ENAC 30h

Conception and Operation of Aerodrome – Jorge GONZALEZ

AM06 ENAC 60h
Master Plan GODINEZ

AM07 Airport Certification and Safety Patrick DISSET DSAC/SUD 30h

AM08 Passenger and Freight Terminals Management Dominique CHAVANNE ADP-i 30h

Development of Extra-Aeronautical Airport Aéroports

AM09 Christophe GIRARD 30h
Activities de Lyon

Anne Marie SCHAAL / ENAC/

AM10 Team Management MR 30h
Marc RAYNAL International

AM11 Human Resource Management in airports Marc RAYNAL MR 30h

International

ESCT /
Jean-François VERDIE/ Aéroport de
AM12 Airport Financial Management Toulouse
60h
Jean Michel VERNHES
Blagnac
Aéroports
AM13 Airport Operations and Service Quality Valérie SENENTZ 60h
de Paris

AM14 Ground Handling Michel RAGOT Consultant 34h

AM15 Communication and Crisis Management Martine DEL BONO BEA 30h

Jean-François Aéroports
AM16 Airport Strategy 60h
GUITARD de Nice
Total 20
604h
www.enac.fr
weeks 3
 AM01 Droit de l’Aviation
Aircraft and Civile et du Transport
Air Transport System
Aérien

MS
Mastère
Airport
Spécialisé MS
Management Presentation
Introduction to the Aircraft and the Air Transport System.

Pedagogical objectives:
The student will acquire basic knowledge about the aircraft,
flight techniques, and meteorological incidents, aircraft
construction and current aspects that concern the economics of
air transportation.

Content:
• Air Transport System
• Importance of aeronautical meteorology
• Aircraft and flight principles
• Air traffic control
• Aircraft performances
• Aircraft manufacturing
• Introduction to the airport environment
• Introduction to regional aviation
• The airlines in daily operation

Duration: Methods:
1 week (30 hours) • Lectures
• Case study
Dates:
7 until 11 October 2013
Common with
the MS-MTA,
Air Transport
Management

Lecturers:
• Experts from
ENAC Air
Transport
Department
and practicing
professionals

Academic
reference:
M. Pascal DUVAL
(ENAC)

4
 AM02 Droit deInternational
l’Aviation Civile
andetEuropean
du Transport
Civil
Aviation
Aérien
Law

MS
Airport
Mastère
Management
Spécialisé MS Presentation
Overview of the principal actors and juridicial processes
governing International and European Civil Aviation.

Pedagogical objectives:
To discover who are the governing institutions and actors, plus
the juridical structure of civil aviation.
To be knowledgeable of the effects of community policy on air
transport and its repercussions on the main actors.

Content:
•ICAO: Chicago Convention: Sources and fundamental
rules of civil aviation laws
• Regulation of the French civil aviation
• French Airports: creation, status, decentralisation,
operating charges, ground handling, state aids.
Duration: • International Airport.
1 week (30 hours) • EU Regulation, overview & applicability.
Duration: • Protection of air passenger
1 week (30 hours)
Dates: • Traffic law, bilateral agreements, «OPEN SKIES» and
14 until 18 October 2013 aircraft «Leasing» agreement
Dates:
Common with
• “Cape Town” Convention
7the
until 11 October 2013
MS-MTA,
Air Transport Methods:
Common
Managementwith the
MS-AM, Airport • Lectures
Management • Case study
Lecturers:
• Experts from
Lecturers:
• the French
Experts Civil
from
Aviation
ENAC AirAuthority
and practicing
Transport
professionals
Department
and practicing
Chair:
professionals
M. Yves LAVIGNE,
WAT–
Chair:World Assets
Transition
Pascal DUVAL

Academic
Academic
reference:
reference:
M. Pascal
Pascal DUVAL
DUVAL
(ENAC)
(ENAC)

www.enac.fr 5
 AM03 AirCivile
Droit de l’Aviation Transport
et duEconomics
Transport
Aérien
and Management

MS
Mastère
Airport
Spécialisé MS
Management Presentation
The Air Transport Economics and Management module is to
enable students to recognise key economic concepts and how
they are used in the air transport business for decision making,
in the short, medium or long term.

Pedagogical objectives:
To appreciate the key economic factors of provision and demand
for Air Transport, in relation to these theories.
To recognise the cost and price structure of airports and airlines
in activities such as pricing and revenue management and route
economics.
To understand how economic fundamentals have a strong
influence on industry structure and profitability.

Content:
• Introduction to Air Transport Economics
Duration: • Demand for Air Transport
1 week (30 hours) • Airline Planning and Organisation
Duration:
• Airline Cost Structures
1 week (30 hours)
Dates: • Provision of finance
21 until 25 October 2013 • Airline Regulation
Dates:
Common with
7the
until 11 October 2013 • The trend towards Alliances and Consolidation
MS-MTA,
Air Transport
• Introduction to Airline Marketing
Common with the
Management
MS-AM, Airport • Pricing and Revenue Management
Management • International Economics and Aviation
Lecturers: • Air Transport Forecasting
Lecturers:
• Experts from • Cost benefit analysis
• the
Experts from
French Civil
ENAC AirAuthority
Aviation Methods:
Transport
and practicing • Lectures
Department
professionals • Case study
and practicing
professionals
Chair:
M. Louis THWAITES
Chair:
(University Concordia
-Pascal DUVAL
Montréal)

Academic
reference:
Pascal
M. DUVAL
Pascal DUVAL
(ENAC)

6
 AM04 Air Transport Security

MS
Airport
Mastère
Management
Spécialisé MS Presentation
Protection of aircraft and airports against acts of unlawful
interference.

Pedagogical objectives:
Become aware of and sensitive to security problems specific to
airlines and airports.

Content:
• Legislative framework
• Airport and airline company security management
• Human Resource Management
• Management of response to acts of unlawful
interference
• Financial resource management
• Material resource management
• Quality Control management
• Emergency plans; a counter to against acts of unlawful
Duration:
interference
1 week (30 hours)
Methods:
Dates:
• Lectures
4 until 8 November 2013
Common with
the MS-MTA,
Air Transport
Management

Lecturers:
• Experts from
the French Civil
Aviation Authority
and practicing
professionals

Chair:
M. Matthieu
GUALINO (ENAC)

Academic
reference:
M. Pascal DUVAL
(ENAC)

www.enac.fr 7
 AM05 Sustainable Development

MS
Mastère
Airport
Spécialisé MS
Management Presentation
The adaptation of air transport system to issues concerning
sustainable development.

Pedagogical objectives:
Focusing on sustainable development of air transport issues:
In an international context, being aware of global policy about air
transport sustainable development.
Being able to identify the environmental impact of air transport
activities.
Being able to define and put into practice appropriate solutions
to control pollution due to air transport activities.

Content:
• International Environmental Protection Policies in
context of Air Transport
• Air Transport and Global Climate Change
• Local Air Quality
• Aircraft noise impact
• Aircraft Eco-Efficiency
Duration: • Operative measures to Reducing Nuisances
1 week (30 hours) • Economic Instruments
• Challenges of «alternative» fuels
Dates: • Development and sustainable operation of an airline
12 until 15 November 2013
• Development and sustainable operation of an airport
Common with the
MS-MTA, Transport
Management Methods:
• Lectures
Lecturers: • Practical work
• Experts and • Case study
professionals

Chair:
M. Didier VERGEZ
(ENAC)

Academic
reference:
M. Pascal DUVAL
(ENAC)

8
 AM06 Conception and Operation
of an Aerodrome – Master Plan

MS
Airport
Mastère
Management
Spécialisé MS Presentation
Integrating concerns of operating an aircraft safely within the
conception of an aerodrome.

Pedagogical objectives:
To acquire the knowledge of aeronautical notions of safety,
accessibility and air traffic operations.
To identify different infrastructural means, systems and aero-
nautical and radio-electric constraints on the airside.
To be in a position to manage these infrastructures.
To be able to conceive a Master Plan with the help of traffic and
capacity forecast.

Content:
• Aircraft characteristics and performances: Runway
design and operations
• Taxiways, Air Traffic areas
• Traffic axes, movement areas
• Aeronautical surface pavements
• Access roads – Network – Building concept
Duration: • Aeronautical meteorology
2 weeks (60 hours) • Traffic Forecasts
• Airport capacity
Dates: • Airport ATM services
18 until 29 November 2013 • Listing of the operational safety policies
• Ground Handling and safety practices
Lecturers: • Work and task management
• Experts from • Master Plan and Zoning
the French civil • Environmental Impact statements for aerodromes
aviation Authority • Costs and maintenance
and practicing
professionals. Methods:
• Lectures
Chair: • Practical work
M. Jorge GONZALEZ • Case study
GODINEZ (ENAC) • Airport Visit

Academic
reference:
M. Pascal DUVAL
(ENAC)

www.enac.fr 9
 AM07 Droit de Airport
l’Aviation Civile et duand
Certification Transport
Safety
Aérien

MS
Mastère
Airport
Spécialisé MS
Management Presentation
This module presents theoretical aspects related to Safety and
Airport Certification

Pedagogical objectives:
In this module the student will learn the basic concepts of safety
in airport operations as well as the necessary procedures to
obtain the “Airport ICAO Certification”.
The European and International regulatory context will be
analysed and the management tools such as Safety Management
System will be studied (SMS).

Content:
• Safety concepts in terms of Accidents Analysis
• International Policy and European Safety
• Safety operations on the movement area
• Management and Safety on the runway and apron
areas
• Establishing a standard operating procedures (SOP)
• Safety Management System (SMS) and feedback
Duration: • Impact assessments on safety
1 week (30 hours) • Aircraft Rescue and Fire Fighting Service (ARFFS)
• Wildlife Hazard Management Unit (WHM)
Dates: • Aerodrome Emergency Plan (AEP) and Event
2 until • Notification
6 December 2013 • Safety on worksites

Lecturers: Methods:
• Experts from • Lectures
French Civil • Debate
Aviation Authority
and practicing
professionals

Chair:
M. Patrick DISSET
(DSAC/SUD)

Academic
reference:
M. Pascal DUVAL
(ENAC)

10
 AM08 Passengers and Freight Terminals
Management

MS
Airport
Mastère
Management
Spécialisé MS Presentation
Introduction to the passengers and freight terminals, its
conception, processes and evolution.

Pedagogical objectives:
To understand the problems and issues of air passenger and
freight terminals, taking into account the treatment of passen-
gers, baggage and cargo.
To develop creative solutions and designs in the conception of
terminals.
To sketch out the solutions for the future.

Content:
• Panorama of world terminals
• Concept of terminals
• Efficient & iconic terminals
• Terminal planning
• Schedule, cost & organisation of terminal project
Duration: • Specific equipment in terminals
1 week (30 hours) • New terminal technologies
• Terminal architecture
Dates: • Sustainable terminals
9 until
13 December Methods:
2013 • Lectures
• Case study
Lecturers:
•Experts from
ENAC Air
Transport
Department
and practicing
professionals

Chair:
M. Dominique
CHAVANNE (ADP-i)

Academic
reference:
M. Pascal DUVAL
(ENAC)

www.enac.fr 11
 AM09 Development of Extra Aeronautical
Airport Activities

MS
Mastère
Airport
Spécialisé MS
Management Presentation
Developing extra aeronautical activities on platforms to finance
airport development.

Pedagogical objectives:
To become aware of the importance of extra aeronautical
activities for the economy of the airport and the quality of
passenger services.

Content:
• Management of commercial activities and real states.
• Development of commercial areas and advertisement
• Car parks and public transport facilities
• Food and Beverages
• Car Rental Business

Methods:
• Lectures
• Case study
Duration:
1 week (30 hours)

Dates:
16 until 20 December 2013

Lecturers:
• Experts from
ENAC Air
Transport
Department
and practicing
professionals

Chair:
Christophe GIRARD
(Aéroports de Lyon)

Academic
reference:
M. Pascal DUVAL
(ENAC)

12
 AM10 Team Management

MS
Airport
Mastère
Management
Spécialisé MS Presentation
The team manager’s role and management approaches in a
cross-cultural environment.

Pedagogical objectives:
To get to know one’s own definition of manager’s role, open up
to others.
To understand and perceive the business culture of others (EU,
USA, Asia)
To communicate in an adapted way with people of different
cultures.
To take into account the expectations from the future team
members having a different culture and adapt the required
profile to the aspirations of the candidates.
To anticipate and/or manage the communication problems
caused by cross-cultural differences.
Duration:
1 weeks (30 hours)
Content:
• Perception of the role of leaders and managers
Dates:
• Basic knowledge of cultural differentiations and trans-
6 to 10 January 2014
lation into business practices
• Connection with participants’ own values at work
Lecturer:
• Ways of communicating with others in the most diffi-
• Marc RAYNAL,
cult situations for a manager.
former Director
• Recruitment interviews in a cross cultural context
HR of Airbus
• Performance appraisal interviews in a cross cultural
China, HR and
context
talents task
force coordina-
Methods:
tor (American
• Lectures
Chamber of
• Interactive animation
Commerce in
• Brainstorming
France) and
• Simulations
Expert of Toulouse
Business School.

Academic
reference:
M. Pascal DUVAL
(ENAC)

www.enac.fr 13
 AM11 Human Resource Management
in Airports

MS
Mastère
Airport
Spécialisé MS
Management Presentation
This module presents the current trends of Human Resource
Management (HRM) and the airports environment specificities
from the point of view of the Manager and the candidate.

Pedagogical objectives:
To know the different career prospects on a airport.
To give methods of effective people management (internal
communication, training process, skills management, etc.)
To understand the relation between “Social actors” and their
impact on Air Transport System.
To be able to prepare oneself to the process of integration
in professional life according to geographical and cultural
variations.

Content:
•HRM systems: ADP “Aéroports de Paris” & Schiphol
Airport
• Social and Societal responsibility
• Real-time HRM in Airports
• People management: internal communication, training
process, skills management and GPEC (Workforce,
Competency Planning and Development approach)
• The “Social Actors and Partners” in Airports
Duration: environment
1 week (30 hours) • People management “dashboards” and their
monitoring
Dates: • Internal and international mobility policy management
13 until 17 January 2014 • Jobs pertaining to the airport sector
• Preparing and conducting an HR interview
Lecturers:
• Experts and Methods:
practicing • Lectures
professionals. • Case study
• Role play
Chair:
• Marc RAYNAL

Academic
reference:
M. Pascal DUVAL
(ENAC)

14
 AM12 Airport Financial Management

MS
Airport
Mastère
Management
Spécialisé MS Presentation
Introduction of the financial aspects in aviation industry.

Pedagogical objectives:
The key objective is to provide the students a set of concepts and
tools to enable them to understand the economic and financial
aspects of airport management.

Content:
• International economic situation of Airports.
• Accounting and Taxation for Airports.
• Airports Financial Statements Analysis.
• Airports revenues and operating expenses: detailed
analysis of an Airport’s income statement.
Duration: • Capital Budgeting in Airport Industry.
2 week (60 hours) • The Business Plan of an Airport.
• Financing Airports: from private equity to structured
Dates: finance.
20 until • Management Accounting: Balanced Scorecards and
31 January 2014 short-term management.

Lecturers: Methods:
• Practitioners from • Lectures
DGAC and other • Case study
institutions (ACI,
Airports), Faculty
from Toulouse
Business School

Chair:
M. Jean-Michel
VERNHES (CEO,
Toulouse-Blagnac
Airport)
M. Jean-François
VERDIE, (Lecturer,
TBS, Toulouse)

Academic
reference:
M. Pascal DUVAL
(ENAC)

www.enac.fr 15
 AM13 Airport Operation and Service Quality

MS
Mastère
Airport
Spécialisé MS
Management Presentation
Operating an airport platform in view of attaining a high level of
customer satisfaction.

Pedagogical objectives:
To understand the operating modes of the various stakeholders
on airport platform.
To know the organisational structure and relations between the
different services and/or actors.
To understand the main procedures, ensure the continuity of
operations and meet the challenges of customer satisfaction.

Content:
• Operation of passenger terminals
• Relationship between Airports / Airlines
• Principal axes of customer satisfaction
• The airport security
• Airfield Information System
• The case of a regional airport
Duration: • Performance and reliability of equipment
2 week (60 hours) • Resource Management
• Police at border control in airport
Dates: • International Operations
3 until 14 February 2014 • Customer Relationship
• Collaborative Decision Making (CDM)
Lecturers: • Terminal operations and passenger Flow Management
• Experts from
ENAC Air Methods:
Transport • Lectures
Department • Airport visit
and practicing • Case study
professionals

Chair:
Mme. Valérie
SENENTZ
(Aéroports de Paris)

Academic
reference:
M. Pascal DUVAL
(ENAC)

16
 AM14 Ground Handling

MS
Airport
Mastère
Management
Spécialisé MS Presentation
Introduction to the functions and activities of ground handlers.

Pedagogical objectives:
To give students a complete knowledge of the services provided
by ground handlers, its socio-economic issues, problems and
relationship with the airport authorities.
To understand the dimension of competition in this field.

Content:
• General information on ground handling
• IATA documents, the contract support SGHA. (Standard
Ground Handling Agreement)
• The ground cargo handling
• Handling and safety aspects for stopover passengers
• Socio-economic management of ground handlers
• The flight track processing

Methods:
• Lectures
Duration: • Airport visit
1 week (30 hours) • Case study

Dates:
17 until 21 February 2014
Common with
the MS-MTA,
Air Transport
Management

Lecturers:
• Experts and
professionals.

Chair:
M. Michel RAGOT
(Consultant)

Academic
reference:
M. Pascal DUVAL
(ENAC)

www.enac.fr 17
 AM15 Communication and Crisis Management

MS
Mastère
Airport
Spécialisé MS
Management Presentation
Communication and crisis management.

Pedagogical objectives:
Learn how to respond to a crisis linked to a major event involving
stakeholders of the international aviation community. Students
will focus on communication strategy to be developed in the first
hours and days following a major aircraft accident.

Content:
• Introduction to crisis management
Duration: • The role of the aircraft manufacturer
1 weeks (30 hours) • The airline company and the Family assistance Plan
• Communication with the Victims’ Families
Dates: • The Airport and the Crisis management plan
• The media and the air crash
3 until
• The Air safety investigation
7 March 2014
Common with
the MS-MTA
Methods:
Air Transport • Lectures
Management • Visit to a crisis management center
• Case study
Lecturers:
•Experts of the
Office Bureau of
Investigations and
Analysis for Civil
Aviation Safety
(BEA), practicing
professionals and
journalists

Chair:
• Mme. Martine
DEL BONO (BEA)

Academic
reference:
M. Pascal DUVAL
(ENAC)

18
 AM16 Airport Strategy

MS
Airport
Mastère
Management
Spécialisé MS Presentation
This module provides a strategic overview in the way airports
are operated.

Pedagogical objectives:
To identify the key success factors for an airport and acquire the
methodology for the implementation of a strategic approach.

Content:
• Strategic approach of a major airline company
• Strategic approach of an airport
• Marketing as the key development factor for an airport
• CRM
• Positioning of a regional platform
• SNC Lavalin’s market position
• Low Cost model
• COHOR- allocation of slots
• Airport evolutions: roles and changes at Brussels
• Airport service quality
• Future of cargo airports (Châteauroux case)
Duration:
• Business plan as the key factor for airport strategy
2 week (60 hours)
• Relationship of the airports and its neighbourhood
Dates:
10 until 21 March 2014 Methods:
Some courses are common • Lectures
with the MS-MTA, Air • Case study
Transport Management
• Airport Visit
Lecturers:
• Experts and
professionals.

Chair:
M. Jean-François
GUITARD
(Aéroport de Nice)

Academic
reference:
M. Pascal DUVAL
(ENAC)

www.enac.fr 19
 Professional Openings

MS
Mastère
Airport
Spécialisé MS
Management
Training given through the “Mastère Spécialisé” (MS) in
Airport Management prepares students to hold the full range
of positions of responsibility within airport management:

• Operations
• Marketing
• Management
• Finance
• Human resources.

20
 Conditions for admission

MS
Airport
Mastère
Management
Spécialisé MS Prerequisites

Generally, candidates for admission into a “Mastère Spécialisé”

(MS) programme, must already hold a degree at the college entry
level of [Bac + 5] or [Bac + 4 & 3 years of professional experience
after Bac + 4].

However, it is possible to apply with a Bac + 4 level, despite

having no professional experience, but the number of places for
candidates in this (exceptional) category is very limited.

For the “Mastère Spécialisé” (MS) in Airport Management, the

following are considered, among others:
- Masters’ degree from an engineering or business school
- Other university degree (Master 2, DESS, DEA or non-French
MSc equivalents) in law, economics or business.

Particular consideration will be given to candidates who have

completed work placements with airports, airlines, travel agents
or aircraft construction companies

Note: A French BAC is comparable to a High School diploma.

+ 3 are the numbers of years of extra studies, usually a college
or university environment.
ENAC SYLLABUS MSAM V.02 130419 TA/JoGo

www.enac.fr 21
2013

Ecole Nationale de l’Aviation Civile

Direction des Etudes
7 avenue Edouard Belin
BP 54005
31055 Toulouse cedex 4
Tél. + 33 (0) 5 62 17 40 00

L a r é f é re n c e a é ro n a u t i q u e