Professional Documents
Culture Documents
Gwendolyn E. Miller: Education
Gwendolyn E. Miller: Education
Miller
Permanent: P.O. Box 97, Warm Springs, VA 24484 C: (540) 679-9064
Local: 1817 Putter Ct Apt G, Harrisonburg, VA 22801 mille2ge@dukes.jmu.edu
EDUCATION:
James Madison University, Harrisonburg, VA, May 2018
Bachelor of Science: Hospitality Management, Minor: Business
Honors: Dean’s List, Spring 2016, 2017, Fall 2017
EXPERIENCE:
JMU Office of Advancement Gifts and Records, Student Assistant, Harrisonburg, VA, August 2016 – Present
Update and ensure biographical information is current and accurate within the Ellucian Advance
computer program
Use Microsoft Excel
The Inn at Gristmill Square & Waterwheel Restaurant, Waitress, Hostess, Front Office, Warm Springs, VA,
May 2017 – August 2017
Filled multiple roles to provide guests with an excellent lodging & dining experience
Assisted guests with choosing an appropriate wine & food pairing
Worked quickly to turn tables for the following seating
Answered phones, booked room & dining reservations, checked guests in and out, facilitated
payments for both rooms & dining
The Omni Homestead Resort, Spa Scheduler, Hot Springs, VA, June 2016 – August 2016
Utilized the Spa Suite application within Resort Suite
Arrived guests, scheduled appointments, settled payments via card payment or room charge,
answered phones, ran reports and ensured quality experience for guests
The Omni Homestead Resort, Baker 3, Hot Springs, VA, June 2015 – August 2015
Baked several types of bread for 5 of the property’s dinning locations daily
Worked on the dessert line in the Main Dining Room kitchen
Followed recipes that yielded 120 – 700 pieces, assembled desserts, forecasted amount needed and
took note of what ingredients needed to be replenished
RELATED COURSES:
Beverage Management & Marketing, Fall 2017
Focused on wine regions around the globe, growing conditions and grape varieties
Participated in regional tastings and required to distinguish characteristics of each wine
Senior Seminar, Spring 2017
Executed a client-oriented project and developed marketing materials for Sustainable Shenandoah
Valley RCE with a team
Worked with Open Doors Homeless Shelter for a service project to raise money for bus passes and
awareness about homelessness in the area
INTERNATIONAL EXPERIENCE:
JMU Semester in Florence, Italy, Spring 2017
Italian Culture & Wine: Focused on Italian wines, their characteristics,
Culinary Arts & Menu Management
Planned & organized weekend trips to surrounding countries to be immersed in the culture
Adapted to unexpected changes & new environments
CAMPUS INVOLVEMENT
Brother, Alpha Kappa Psi Professional Business Fraternity, JMU, Fall 2015 – Present
Alternative Weekend Break Co-Leader, Lynchburg Grows, Lynchburg, VA, February 2018
Participant, The Big Event, Semester in Florence, Florence, Italy, April 8, 2018
CERTIFICATIONS:
ServSafe Food Protection Manager
TiPS On Premise
CVent Supplier Network Student Certification