2-Where did you hear about this hotel banquet ?

Responses of the guest Satisfaction of the guest

I already knew of it 21
The Internet 16
media 15
books and guids 13
travel agency 13
fairs and exbitions 11
It was part of the travel 9
package
other 5

Sales

5%
9%
20%
I already knew of it
The Internet
11% media
books and guids
travel agency
15%
13% fairs and exbitions
It was part of the travel package
other
13% 14%
3-Do you reside in this town?

Particulars Units

Yes 70
No 33

Sales

32%

yes
no

68%
4-What is the approximate number of times you have visited this hotel banquet ?

particulars units

1 time 32
2 time 29

3 time 18
4 time 15
5 times 8

units

8%

15% 31% 1 time

2 time
3 time
4 time
18%
5 times

28%
5. What is the average number of days you organise the event in this hotel ?

particulars units

less than 1 day 48

1 or two days 33

2 or 3 days 17

1 to 5 days 5

units

5%

16%
less than 1 day
47% 1 or two days
2 or 3 days
1 to 5 days

32%
6. Why you choose SSK hotel solitaire hotel banquet to arrange the events ?

particulars sales
It is located in centre in a nashik 28
Quality of food and service 45
Professional staff 18
sound proof banquet hall 13

Sales

13%

27%
It is located in centre in a nashik
17%
Quality of food and service
Professional staff
sound proof banquet hall

43%
7-Who influenced you to visit the hotel banquet?

particulars Sales

spouse 14
family 38
Friends 30

Collegues 13
others 8

Sales

8%
13%

13%
spouse
family
Friends
Collegues
37% others
29%
8-Your opinion towards parking facility ?

particulars units
Highly satisfied 34
Satisfied 40
Moderate 18
dissatisfied 7
Highly dissatisfied 4

units

4%
7%

33% Highly satisfied

17% Satisfied
Moderate
dissatisfied
Highly dissatisfied

39%
9-Your opinion towards Quality of Ssk Solitaire hotel banquet as compared to other Hotels banquets
?

particular Sales
highly satisfied 40
satisfied 36
moderate 14
dissatisfied 9
highly disatisfiled 4

Sales

4%
9%

highly satisfied
13% 39%
satisfied
moderate
dissatisfied
highly disatisfiled

35%
10-Your opinion towards Neatness and Cleanliness of SSK SOLITAIRE HOTEL BANQUETS compared to
other Hotels banquets ?

particulars Sales
highly satisfied 38
satisfied 41
moderate 16
Dissatisfied 8

Sales

8%

15% highly satisfied

37%
satisfied
moderate
Dissatisfied

40%
11-Your opinion towards Services of SSK SOLITAIRE HOTEL BANQUET as compared to other Hotels
banquet ?

particulars Sales
highly satisfied 37
satisfied 41
moderate 11
dissatisfied 9
highly dissatisfied 5

Sales

5%
9%

36% highly satisfied

10%
satisfied
moderate
dissatisfied
highly dissatisfied

40%
12-Do you like to visit again?

particulars Sales
yes 87
no 16

Sales

16%

yes
no

84%
13- overall , how friendly were the banquet staff member ?

particulars Sales
extremely friendly 38
quite friendly 36
moderate friendly 18
slightly friendly 11

Sales

11%

37% extremely friendly

17%
quite friendly
moderate friendly
slightly friendly

35%
14- Overall , how professional were the banquet staff member?

particulers Sales
extremely professional 31
quite professional 37
moderately professional 22
slightly professional 13

Sales

9%

10%
extremely professional
quite professional
moderately professional
23% 58% slightly professional
15-What suggestions would you like to give for SSK SOLITAIRE HOTEL BANQUET ?

Sales

1st Qtr
2nd Qtr
3rd Qtr
4th Qtr