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 CCC Professional Cloud service
manager
Exin CCC Professional Cloud service manager
certification is a globally recognized certification for
service management Professionals. Being a
Professional Cloud service manager certified show
cases service management experience in a Cloud
environment, relevant skills and knowledge,and
démontrâtes that are capable to manage various
stakeholders within the enterprise.

+91 9604641000,+919604664000 ,+912065600345 2017© IEVISION IT Services Pvt. Ltd.

 Program Outline

1. Module1: Course Introduction

2. Module2: Cloud Service Management Fundamentals

3. Module3:Cloud Service Management Roles

4. Module 4:Cloud Service Management Strategy

5. Module 5: Cloud Service Management Design, Deployment and Migration

6. Module 6:Cloud Service Management

7. Module 7:Cloud Service Management Economics

8. Module 8:Cloud Service Management Governance

9. Module 9:Showing the value of cloud services

10. Module 10:Popular service management frameworks

+91 9604641000,+919604664000 ,+912065600345 2017© IEVISION IT Services Pvt. Ltd.

 Program Outline

Module1: Course Introduction

Professional Cloud Service Manager course ensures that the participants acquire

the required skill set and knowledge to become certified Cloud Service Manager

by passing the associated Cloud Credential Council (CCC)

Cloud Service Manager (CSM) exam.

• Meet participants and instructor

• Course Overview

• Course Agenda I

• Introduce case study, activities and course book

+91 9604641000,+919604664000 ,+912065600345 2017© IEVISION IT Services Pvt. Ltd.

 Program Outline
Module2: Cloud Service Management Fundamentals

• Describe fundamental concepts related to cloud service management.

• Explain basic terminology related to cloud service management

• Explain the relationship between IT Service Management (ITSM) and cloud

service management.

• Discover how cloud computing is changing how IT is managed and delivered.

• Illustrate the difference between the IT, Business and Consumer perspectives.

• Show the consumer and provider relationship.

+91 9604641000,+919604664000, +912065600345 2017© IEVISION IT Services Pvt. Ltd.

 Program Outline

Module3:Cloud Service Management Roles

•Recall important roles involved in designing and running cloud services.

•Identify and explain important roles involved in cloud service

management.

•Define cloud management roles and their main responsibilities.

•Compare and contrast the differences between different cloud

management roles.

•Compare the relationship between cloud provider and cloud consumer.

•Illustrate how cloud and traditional IT roles interrelate in the delivery of

IT services.
+91 9604641000,+919604664000,+912065600345
 Program Outline

Module 4:Cloud Service Management Strategy

• Differentiate between potential risks and
benefits of adopting a cloud strategy. .
• Select different approaches for recognizing the
value of cloud services.
• Compose a cloud strategy statement.
• Explain stakeholder management techniques.
• Produce an initial cloud adoption strategy

+91 9604641000,+919604664000,+912065600345 2017© IEVISION IT Services Pvt. Ltd.

 Program Outline
Module 5: Cloud Service Management Design, Deployment and Migration

• Discuss important aspects of cloud service design

• Apply cloud service design techniques.
• Analyze the impact of demand & how to right-size cloud services at the design
stage.
• Summarize key components required to deploy cloud services.
• Select appropriate cloud deployment methods.
• Outline the main stages of on-boarding cloud services.
• Discuss the importance of transition planning before deployment of cloud services
• Outline what a cloud market place is
• Differentiate between the consumer and provider perspective of a cloud market
place.
• +91 9604641000,+919604664000,+912065600345
2017© IEVISION IT Services Pvt. Ltd.
 Program Outline
Module 6:Cloud Service Management
• Discuss how service management principles apply to the running of cloud services.
• Operate cloud services under various types of service level agreements & contracts.
• Identify how cloud services can reduce unavailability of IT services.
• Analyze effective demand management across cloud based service models.
• Describe the basic concept of Dev-Ops.
• Illustrate the benefits, risks and issues of Dev-Ops within an IT organization.
• Discuss the reasons for and adaptive approach to change and configuration management.
• Discover an alternative approach to change and configuration management applicable to cloud
based services.
• Discuss the importance and benefits of off-boarding or retiring cloud services.

• Show methods for reducing un-needed cloud services in line with decreased demand.
• Discover how to react to less demand for cloud services.
+91 9604641000,+919604664000,+912065600345 2017© IEVISION IT Services Pvt. Ltd.
 Program Outline

Module 7:Cloud Service Management Economics

• Summarize key factors that contribute to the cost of cloud based services
• Discuss specific financial aspects and considerations applicable to cloud
services. Describe the basic concept of Dev-Ops.
• Outline the various pricing models for cloud services
• Examine the challenges with purchasing cloud based services.
• Discover how OPEX is replacing CAPEX and how to deal with this paradigm
shift
• Analyze different cloud service charging methods
• Diagram a Hybrid IT cost model.

+91 9604641000,+919604664000,+912065600345 2017© IEVISION IT Services Pvt. Ltd.

 Program Outline

Module 8. Cloud Service Governance

• Summarize the different governance layers applicable to IT and
Cloud Service Management.
• Recognize the importance applying governance to cloud based
services and service delivery
• Discuss the difference management and governance
• Discover key governance requirements of cloud service provision
• Model a governance structure including governance of cloud
computing and cloud based services.
• Discover activities for establishing cloud governance.
• Identify IT Governance, compliance and controls.

+91 9604641000,+919604664000,+912065600345 2017© IEVISION IT Services Pvt. Ltd.

 Program Outline
Module 9. Showing the Value of Cloud Services to the Business

• Identify the importance of showing the value gained

from using cloud based services to the organization.
• Choose between different methods for measuring the
value of cloud computing and cloud services to the
business.
• Demonstrate how to link cloud value back to IT
strategy
• Discuss how to influence business change to accept
adoption of cloud services.

+91 9604641000,+919604664000,+912065600345 2017© IEVISION IT Services Pvt. Ltd.

 Program Outline
Module 10. Popular Service Management Frameworks

• Name a number of popular and relevant IT

frameworks and standards.

• Recall the purpose of the IT frameworks and

standards

• Understand where to find additional information on

each listed IT framework and standard.

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 Why IEVISION
• Exin accredited global ATO & AEO
• Access to Exclusive Courseware
• International Examination booking on finger tips
• 1 year voucher validity
• One Free Exam Rescheduling Option (Prior notice of 3 working
days is mandatory)
• Exclusive access to 2 free mock test
• Convenient payment methods to choose
• Professionally Trained and Dedicated Staff
• Highest customer satisfaction rate
• Immediate result, online certificate in 3 business days
+91 9604641000,+919604664000 ,+912065600345 2017© IEVISION IT Services Pvt. Ltd.
 Who Should Attend?

• IT Managers and CIOs

• Service Managers(with or without an ITIL
background
• Service Management Professionals
• Cloud Strategy and Management
Consultants
• Service Architects,Technical Pre-sales
Consultants
• IT Professionals

+91 9604641000,+919604664000, +912065600345 2017© IEVISION IT Services Pvt. Ltd.

 IEVISION IT Services Pvt. Ltd.
Your Learning & Development Partner

+91 9604641000,+919604664000 +912065600345

info@ievision.org www.ievision.org

2017© IEVISION IT Services Pvt. Ltd.