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QC Story #2:: Determine The Scope of The Prioritized Problem
QC Story #2:: Determine The Scope of The Prioritized Problem
QC Leader 1.
QC Assistant Leader 2.
QC Members 3. Designation,
4. Unit
5.
QC Sponsor
STEP 2.1
Determine the scope of the prioritized problem
WHAT
is the problem?
WHERE
does problem
occur?
WHEN
does the
problem usually
occur?
WHO
are the people
involved and
affected by this
problem?
HOW
does the
problem come
about?
STEP 2.2
Determine the metrics that will illustrate the current situation based on
the scope in Step 2.1
STEP 2.3
Gather data to validate the problem based on the scope in Step 2.1
STEP 2.4
Identify the process for improvement and list the steps, persons
responsible, and the time it takes to complete each step
Process
Steps Person
(Include steps where a decision must be made by a superior Time
before proceeding to the next step) Responsible
1.
2.
3.
4.
5.
6.
7.
8.
9.
STEP 2.5
Identify your customers and gather data from them
re their expectations and requirements based on the scope in 2.1