Accessible toilets on this map Accessible toilets on this map Access Melbourne on the internet For assistance and

s Melbourne on the internet
CBD Mobility Map 2009
Access & facilities for
people with limited mobility
For assistance and enquiries regarding
Australia on Collins Ground floor
(Food Court) and 5th floor (Atrium),
260 Collins Street, accessible by lift
Australia Post House Ground floor,
321 Exhibition Street (enter via Latrobe St)
Collins Place Exhibition and
Collins streets corner
Council of Adult Education
1st and 5th floors, 256 Flinders Street
(enter via Degraves Street)
County Court Lonsdale Street
456 Lonsdale Street
Exhibition and Lonsdale Street corner
Federation Square Alfred Deakin
Building Atrium, St Paul’s Court
Flagstaff Station Concourse level
Flinders Street (between Market and
Queen streets)
Flinders Street Station
Corner Flinders and Swanston streets
Federal Court La Trobe Street
GPO Store Bourke Street Mall
Grand Hyatt Hotel
Ground floor 123 Collins Street
555 Collins Street
Le Meridien Hotel at Rialto Melbourne,
Ground floor, 495 Collins Street
Melbourne Central
1st and 2nd floors, La Trobe Building
3rd floor Lonsdale Street Building
Tips for Enjoying Melbourne
Victorian country and interstate travel
State Library of Victoria The Access Melbourne internet site features telephone V/Line on 136 196 or Visiting Melbourne? Here are some simple
Ground floor, 179 La Trobe Street L5 an interactive version of the Mobility Map and TTY 9619 2727. steps and practical information to help make
J9 Swanston Street (between Lonsdale other information on access and facilities in the your visit a safe and enjoyable one.
City of Melbourne for people with disabilities. General Victorian public transport information,
and Little Lonsdale Streets) L6 • Police assistance is available 24 hours
Included is City Bars – An Access Guide, including timetables, is also available on the
P5 TAC House a day in Australia. You can approach
City Eating 2006 – An Access Guide, internet at www.victrip.com.au
(Transport and Accident Commission) police officers in the street or walk into
Entertainment and Sporting Mobility Map,
Ground floor, 222 Exhibition Street P7 a police station.
P10 Melbourne Docklands Precinct Mobility
Map and Accessing Melbourne – An access MULTI PURPOSE TAXI SCHEME • For life threatening emergencies
Telstra Building
Ground floor, 242 Exhibition Street P6 guide to the City of Melbourne for visitors Wheelchair accessible taxis can be booked (police, fire and ambulance), call 000
with mobility impairments. through Maxi Taxis Service on 8413 7202 or and request an interpreter if you need
J11 Transport House Site Address: www.accessmelbourne.vic.gov.au 13Cabs on 9277 3877. one. 000 is a free call.
E7 Ground floor, 595 Collins Street B10
For Victorian Taxi Directorate Information • Take care when crossing roads –
F6 The Walk Arcade South side, Bourke City of Melbourne Hotline look left, right and left again for cars,
visit www.taxi.vic.gov.au
P6
Street Mall (key with stores and security) K8 and TTY Access trams, cyclists and other pedestrians.
William Angliss College The City of Melbourne’s Hotline provides • Always validate your ticket when
L11
555 La Trobe Street C5 information on all Council Services. The Hotline CBD Police – Call 000 travelling on public transport – trains,
M11
Vibe Savoy Hotel 630 Little Collins Street B8 number is 9658 9658. The City of Melbourne’s trams and buses.
E5 TTY number is 9658 9461 for all enquiries. The CBD Police are located at 226 Flinders
Lane K10. Phone 9650 7077 (24 Hours). • When travelling on public transport, sit
in the carriage closest to the driver or with
F11 Nearby Accessible Toilets Accessible parking for people For life threatening emergencies (police, fire
and ambulance), call 000 and request an other passengers, especially at night.
with disabilities in Melbourne
NORTH interpreter if you need one. 000 is a free call. • Keep your wallet, bag, mobile phone
K11 The City of Melbourne provides permits and other personal belongings secure
Royal Melbourne Institute of Technology to City of Melbourne residents under the at all times.
E5 (RMIT), City Campus Building 8, 368-374 Visitor Services and Information
Statewide Disabled Persons Parking Scheme.
J7 Swanston Street (enter building via ramp • When withdrawing money at an autobank,
Residents of other municipalities should The Melbourne Visitor Information Centre is
from Swanston Street, adjacent to bank) L4 put your money in your bag before moving
contact their own local council for the granting located at Federation Square L12. There is away.
M10 Queen Victoria Market of a Disabled Persons Parking Permit. also a Visitor Information Booth at Bourke
Food Court, corner Queen and Victoria • If you’re approached by a person asking
C10 The City of Melbourne has developed permits Street Mall K8. For all information call the
Streets, adjacent to Shed H G1 for money, it is your choice to donate money
with additional benefits that are available City of Melbourne Hotline on 9658 9658.
or to say no and move away.
for people with disabilities who visit the city
E10 • The legal drinking age in Australia is 18
(City Access Permits) on a regular basis for
work, education, medical appointments, years and over. Drinking alcohol in public
J5 places is not permitted in Melbourne’s
shopping, or for those who are visiting for
K6 central business district at any time.
the day (Daily Permits).

The City of Melbourne wishes to thank and
acknowledge Melway Publishing for producing
this map.
Do you have a question for the
City of Melbourne? Call and speak to us.
© City of Melbourne
April 2009
PO Box 1603
Melbourne Victoria 3001
Phone (03) 9658 9658
TTY (03) 9658 9461
enquiries@melbourne.vic.gov.au
www.melbourne.vic.gov.au/contactus
This is a publication of Melbourne City Council.
Melbourne Central Station
Corner La Trobe and Swanston Streets
Melbourne Magistrates Court
Lonsdale Street (between William
and King streets)
Melbourne Museum Rathdowne Street
Melbourne Town Hall
Ground floor, near Swanston Hall
and 3rd floor Supper Room
Myer Stores
Lonsdale Street store and
Bourke Street store
Parliament Station corner Spring
and Nicholson streets, booking hall
Peel Street
Queen Street
Queen Victoria Women’s Centre
Ground floor
QV Centre Little Lonsdale Street
Rialto Towers Flinders Lane
RMIT 4th and 10th floors,
Tivoli Building, 239 Bourke Street
RMIT City Campus Building 8, 368-374
Swanston Street (enter building via ramp
from Swanston Street adjacent to bank)
Southern Cross Station South end,
near Collins Street main concourse
Northern end, main concourse,
under Telstra Dome walkway
234 Collins Street
2nd floor, Food Court (accessible by lift)
SOUTH These permits are available from the Front Arts Access Useful Services
K5 Crown Entertainment Complex Desk at Town Hall L9.For information and
application forms phone the City of Arts Access can provide advice about Able Australia Services 1300 225 369
Yarra Promenade disability access within arts and entertainment TTY – 9882 6786 www.ableaustralia.org.au
Melbourne hotline on 9658 9658, fax 9654
Southgate Arts and Leisure Precinct 4854, or apply for permits via the internet venues. Contact Arts Access on 9699 8299,
E6 fax 9699 8868, TTY 9699 7636, email AUSLAN Interpreter Service 9473 1111
Victorian Arts Centre, St Kilda Road on www.melbourne.com.au/permits
info@artsaccess.com.au and web www.vicdeaf.com.au
R1
On street parking in the City of Melbourne www.artsaccess.com.au. Ease booking Australian Hearing Melbourne – 8610 4300
Public Seating is in high demand. The City of Melbourne (ticket purchase) on 9669 8497 or email www.hearing.com.au
provides on street parking bays for holders
Public Seating is provided approximately ease@artsaccess.com.au
L9 of Category 1 disabled persons parking AQA Victoria Fairfield – 9489 0777
every 100 metres on major CBD streets.
permits. Holders of Category 2 permits www.aqavic.org.au
J7 are not permitted to access these bays. Travellers Aid Access Service (TAAS)
Better Hearing Australia (Vic)
J7 Using the Mobility Map However both Category 1 and Category 2 TAAS is available at two locations in Melbourne. Prahran – 9510 1577 www.betterhearing.org.au
permit holders can access “Parking Areas”
The solid black line on the map denotes (green signs) for twice the allocated time. Main Concourse
R7 Carers Victoria Melbourne – 9396 9500
accessible footpaths which have clearance City of Melbourne Traffic Officers can assist Flinders Street Station www.carersvic.org.au
E2 of at least one metre. Three metres is the in directing drivers to the nearest on street Phone: 9610 2030
standard for main streets. Obstacles such accessible (disabled persons parking) bay Email: fss@travellersaid.org.au Orthopaedic Appliances
G2
as steps are indicated by a break in the line. and parking areas with longer time limits. Brunswick – 9383 1622 www.oapl.com.au
Main Concourse
Suggestion for improving the map should RACV Wheelchair Breakdowns 13 11 11
L6 Commercial car parks which have assistance Southern Cross Station
be directed to: www.racv.com.au
and/or designated parking places for people Phone: 9670 2072
L6
Senior Social Planner Access and Inclusion with disabilities are marked on the map by a Email: scs@travellersaid.com.au
Scope Box Hill – 9843 3000
D10 Community Safety & Wellbeing Branch red and white parking symbol.
For a comprehensive list of services available, Glenroy – 8311 4000 www.scopevic.org.au
City of Melbourne
PO Box 1603 visit www.travellersaid.org.au
L8 Victorian College For The Deaf
Melbourne 3001 Accessible Transport Voice (03) 9510 1706 TTY 9510 9294
TAAS provides support workers to assist
Telephone 9658 9658, Fax 9650 1112 www.vcd.vic.edu.au
people with disabilities and older people
Email enquiries@melbourne.vic.gov.au TRAINS, BUSES AND TRAMS
with personal care needs. The service
L4 Victorian Deaf Society (VICDEAF)
For assistance and enquiries regarding includes personal care (including meal
East Melbourne – 9473 1111 www.vicdeaf.com.au
travel in metropolitan Melbourne, phone the and toilet assistance), communication
A9 Metlink Information Centre on 131 638 or (for people with speech impairments), Vision Australia Melbourne – 1300 847 466
TTY 9619 2727. All trains and an increasing internet access, fully accessible toilet www.visionaustralia.org
A-B8 number of coaches, buses and trams are facilities, and wheelchair/scooter
accessible to wheelchair users in Victoria. recharge facilities. Yooralla Independent Living Centre
Staff will not lift passengers from buses and Brooklyn – 9362 6111 www.yooralla.com.au
K9 trams that are not accessible.
 How to get to the Melbourne
Mobility Centre

FLINDERS ST

Federation Square

Flinders St Station
Car Park

SWANSTON ST

RUSSELL ST
Mobility Centre
Federation Square Lift from Car Park –
go to Level 1

Mobility
Centre

PRINCES WALK

Yarra River

To book equipment online or via email,

go to our website at:
www.melbournemobilitycentre.com.au
or contact us on:
FREECALL: 1800 735 266
Phone: 03 9650 6499
TTY: 03 9650 9316
FAX: 03 9650 9491

The Melbourne Mobility Centre is a unique

service dedicated to improving access in the
heart of Melbourne.
As a dedicated customer service centre
for people with disabilities, older people
and anyone who needs a little extra help
to get around, the Melbourne Mobility Centre
provides a range of services and equipment
for hire to make any trip to the city both easy
and enjoyable.

Features of the service include:

• Equipment for hire, including motorised
wheelchairs, manual wheelchairs, children’s
strollers, scooters, walking frames, spare
crutches and ID vision canes for the
vision impaired;
• Two baby change facilities, fully accessible
toilets and rest seats;
• Proximity to available accessible
car parking and/or a drop-off point;
• Information for people with
mobility and sensory disabilities;
• Information about city attractions,
events, facilities;
• TTY telephone and accessible web access;
• Scooter battery re-charge facilities;
• Free tea, coffee and water;
• Discounted parking fees at Federation Square;
• Keys (MLAK) provide for 24 hour access
to toilets located in seven parks in the city;
• Delivery and pick up of mobility equipment to
and from hotels can be negotiated for a fee.