SERVICE AID

CSP secures service provider

and 1st Closed Loop call is sent
Agero to customer.
Closed Loop
Call Flow Press 2

“This is the [CLIENT] automated call system. To hear

the Estimated Time of Arrival for your service, please
press 1. To repeat this message, please press 2.”
(wait 5 seconds)

wait > 5 seconds

assumption: call is handled Press 1
by voicemail

“Your service will be provided by [Service Provider].
They expect to arrive in___minutes. Their phone
number is (XXX) XXX-XXXX. Please be aware you
will receive another call to confirm that service has
arrived.
Once your service has been completed, simply dial
your roadside assistance phone number and select
option 8 to participate in our customer satisfaction
survey, or contact us at www.esatsurvey.com.
Again, your service will be provided by [Service
Provider]. They are expected to arrive
in___minutes. Their phone number is (XXX) XXX-
XXXX.
Thank You, good bye.”
Press 1
“Your service will be provided by [Service Provider].
They expect to arrive in___minutes. Their phone
number is (XXX) XXX-XXXX. [Service Provider] does
not require a call from you; the service call is already
scheduled. Please be aware you will receive another
call to confirm that service has arrived.
To repeat this message, please press 1.
To exit the system, please press 2.”
Press 2
“Thank you,
good bye.”

“Hello. This is an update from your emergency

roadside assistance tracking system. We are
ETA >/= 30 Min & ETA </= 120 Min calling to confirm that the service is on its way
triggers REMINDER CALL and is expected to arrive at your location within
X:XX. It is not necessary to call us back. We will
call you again – at the expiration of your ETA –
to ensure that help has arrived on schedule.
Thank you.”

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SERVICE AID
ETA time triggers 2nd Closed Loop Call
Call Status /
nd
ETA time + 30 triggers another 2 Closed Loop call. Type of Call
(After Customer – Vendor Connection)
Voice
Mail
Press 3 Person

“This is the roadside

“This is the [Client] automated call system. Our records indicate that
assistance automated
your roadside assistance should have arrived by now. If your roadside
call system. Our
assistance has arrived, please press 1. If the service has not yet
records show that your
arrived, please press 2. To repeat this message, press 3.”
roadside assistance
should have arrived by
now. If your roadside
Press 2 Press 1 assistance has not
arrived, please contact
us at your roadside
assistance phone
“Press 1 to speak directly to the Service “If your service number. Thank you,
Provider assigned to your case has been fully good bye.”
completed and
Press 2 to speak with a customer service you would like to
representative” participate in our
customer
satisfaction
Press 1 or survey, please Retry
press 1. If not, twice,
please press 2.” then
exit
“Once your service has been completed,
simply dial your roadside assistance
phone number and select option 8 to
participate in our customer satisfaction Press 2
survey, or contact us at wait > 5 seconds
www.esatsurvey.com. with no response
“Thank you,
Thank You.” good bye.”

Press 2 Press 1 Press 1

wait > 5 seconds
with no response

Transfer Transfer Transfer

to Agero to Service to
Rep Provider Survey

Arise Virtual Solutions, Inc. all Rights Reserved 2