IT Standards and Methodologies

Organizations use standards and best practices to improve IT Services .There is a continuing and increasing
demand for certificates based on the following IT standards, best practices and frameworks:

 ISO / IEC 20000

 ISO / IEC 27000
 ITIL ® ( IT Infrastructure Library )
 MOF ( Microsoft Operations Framework )
 ASL ( Application Services Library )
 BiSL ( Business Information Services Library )
 TMap ® ( Test Management Approach )
 SCP ( Security Certified Program ).