Tempest Jackson 
Charlotte, NC 
(704) 726-9314 
TempesttLJackson@gmail.com 

EXPERIENCE  SKILLS 
 
​ harlotte, NC — ​Sales Associate 
Paradies Lagadere, C Strong communication skills 
MARCH 2017 - JANUARY 2018  Multitasking 
● Operating cash registers, managing financial transactions, and 
Interpersonal skills 
balancing drawers. 
Problem solving abilities 
● Introducing promotions and opportunities to customers. 
● Greeting customers, responding to questions, and improving  Critical thinking 
engagement with merchandise 
Knowledge of Microsoft 

Sprint, C
​ harlotte, NC — C
​ ustomer Retention Specialist  Word/Powerpoint/Excel 
MAY 2016 - FEBRUARY 2017 
Advanced data entry 
● Work with customer to resolve problems to retain customer 
Routing and transferring calls 
● Upsell better plan options and wireless products 
● Provide basic troubleshooting to customer devices 
● Navigate through multiple computer programs with speed and 
Previous positions held 
accuracy   
Traffic Control Specialist 
Peoples Gas Light and Coke Co, ​Charlotte, NC​ —
​ ​Customer 
Service Representative  Stock Clerk 
DECEMBER 2015 - MAY 2016  Snack Bar Attendant 
● Ability to solve customer issue with first call resolution 
● Multitasking speaking with customer and operating computer 
system  LANGUAGES 
● Process payments and set up payment arrangements 
● Perform credit evaluations to assess deposit amounts  English 

EDUCATION 

Phillip O. Berry Academy, ​Charlotte, NC — H

​ S Diploma 
AUGUST 2010 - JUNE 2014 

Central Piedmont Community College, C

​ harlotte, NC —  
JANUARY 2017 - JANUARY 2018 

Brightwood College, C
​ harlotte, NC — ​Certif in Medical 
Billing and Coding 
FEBRUARY 2018 - PRESENT