QuEST GLOBAL MANUFACTURING PRIVATE LIMITED

UNIT-III
QUALITY SYSTEM PROCEDURE
[ISO 9001: 2008, ISO/TS 29001: 2010 & API SPEC Q1, 8TH EDITION]
CORRECTIVE ACTION PROCEDURE

AMENDMENT HISTORY

Issue / Issue / Rev.

Sl. No. Description of the change
Rev No. Date
A New System Procedure developed as per the ISO 9001:
1 01/00 02 Sep 2013/- 2008, API Spec Q1 8th Edition and ISO TS 29001: 2010
requirements.

1.0 PURPOSE

To document the methodology followed at QuEST GLOBAL MANUFACTURING PRIVATE LIMITED for
implementing corrective actions on incorrect parts found in bought-out parts, goods In-ward, intermediately
and final inspection operations or notified by customer. To outline the process for ensuring that action
required fixing deficiencies identified is documented and tracked until completed.

2.0 SCOPE

This procedure applies to all personnel with authority to review nonconformance and implement corrective
action for the same.

This procedure is applicable to all the following systems and standards

- ISO 9001: 2008

- ISO / TS 29001: 2010

- API Spec Q1, 8th edition

It applies to all processes which have an influence on product quality.

3.0 RESPONSIBILITY

 MR

 All concerned process owners

Prepared by Management Representative

Date 02 Sep 2013 Edition No. 01 Rev. No. 00 Page No.
Signature

Approved by Vice President O&G

Date 02 Sep 2013 Date 02 Sep 2013 Date -- 1 of 4
Signature
 QuEST GLOBAL MANUFACTURING PRIVATE LIMITED
UNIT-III
QUALITY SYSTEM PROCEDURE
[ISO 9001: 2008, ISO/TS 29001: 2010 & API SPEC Q1, 8TH EDITION]
CORRECTIVE ACTION PROCEDURE

4.0 KEY PROCESS INDICATORS

1.0 Internal Quality Notifications

2.0 Internal Quality Management System Non-Conformities
3.0 Customer Quality Notifications

5.0 RECORDS

S.No Record Title Format No. Retention Retention Indexing

Period Responsibility Method

01. Action Plan for O&G / MNT / F 12 5 Years Sr. Manager File
Maintenance
Preventive
Maintenance
Observations

6.0 PROCESS FLOW CHART

Vice President

MR / Manager - QA

Engineer – QA / All Process Owners

7.0 PROCEDURE

 The Management takes action to eliminate the cause of nonconformities in order to prevent recurrence.
 Corrective Actions are appropriate to the effects of the nonconformities encountered.
 The corrective action requires the following:
Prepared by Management Representative
Date 02 Sep 2013 Edition No. 01 Rev. No. 00 Page No.
Signature

Approved by Vice President O&G

Date 02 Sep 2013 Date 02 Sep 2013 Date -- 2 of 4
Signature
 QuEST GLOBAL MANUFACTURING PRIVATE LIMITED
UNIT-III
QUALITY SYSTEM PROCEDURE
[ISO 9001: 2008, ISO/TS 29001: 2010 & API SPEC Q1, 8TH EDITION]
CORRECTIVE ACTION PROCEDURE

 Reviewing of nonconformities including customer complaints.

 Determining cause of nonconformities.
 Evaluating need for action to eliminate nonconformities.
 Implementing action to eliminate nonconformities.
 Records of the results of action taken.
 Reviewing of Effectiveness of corrective action taken.
 The response times for addressing corrective action are identified as 30 working days
 Management Representative/QC ensures that Corrective Action is effective.
 Records of Corrective Actions taken are maintained and retained for 5 years.

7.1 AREAS OF RESPONSIBILITY

1. All employees with leadership duties must take corrective action whenever they discover serious
and/or repeated quality problems which might result in the delivery of defective parts.

2. All employees in departments, who influence product quality are obliged to inform their superiors in
the following cases:
a. If there are errors or defects in necessary or prescribed working documents, inspection
equipment, tools and similar.
b. If there is suspicion or proof of parts deviating from specification which may lead to
processing and/or function problems in follow-up departments or with the customer.
c. If unidentified or wrongly labelled parts and containers are discovered.

7.2 MEASURES
 In so far as defective or suspicious parts are identified, analysed, corrective action will be introduced
to identify and eliminate the cause of the defect.
 Corrective action will also be introduced after customer complaints have been checked. Where
appropriate, QA will identify the corrective action to be introduced and inform the customer
accordingly.
 In all cases, a document is to be opened on customer related procedures which will be maintained by
QA. Attention must be paid to customer specific requirements in all external notifications to
customers.
7.3 METHODS
Prepared by Management Representative
Date 02 Sep 2013 Edition No. 01 Rev. No. 00 Page No.
Signature

Approved by Vice President O&G

Date 02 Sep 2013 Date 02 Sep 2013 Date -- 3 of 4
Signature
 QuEST GLOBAL MANUFACTURING PRIVATE LIMITED
UNIT-III
QUALITY SYSTEM PROCEDURE
[ISO 9001: 2008, ISO/TS 29001: 2010 & API SPEC Q1, 8TH EDITION]
CORRECTIVE ACTION PROCEDURE

 Where appropriate, formal problem solving methods will be applied. Team based methods are to be
preferred and protocols should be drawn up accordingly (team members, measures to be taken,
deadlines and areas of responsibility).
 Production and QA are the responsible areas.

8.0 API - QMS SPECIFIC REQUIREMENTS

1. A documented control feature is available for taking corrective and preventive actions
(Corrective & Preventive actions)

2. Effectiveness review of action taken is a part of the Corrective & Preventive action process,
however to strengthen this activity Quarterly Customer complaint audit and Management
Review Meeting once in a year are carried out.

3. Response time for containment action would be forwarded in 3 - 5 working days &
submission of Corrective & Preventive action in 14 working days.

4. The mechanism followed for the process of evaluation, release or acceptance of

nonconforming product at QuEST GLOBAL MANUFACTURING PRIVATE LIMITED described
as follows which may include one or more of the following:

a. Accepting products that do not satisfy manufacturing acceptance criteria.

b. Accepting products that do not satisfy the original design acceptance criteria.

c. As for field non conformities (Product non conformity that has been detected after
delivery or use has started) the method of initiating Corrective actions is described in
this QSP

d. QuEST GLOBAL MANUFACTURING PRIVATE LIMITED also declares through this QSP
- 05 that it shall notify its customer’s duly in writing or through an acceptable
communication mode that in the event of a product which does not conform to design
acceptance criteria has been delivered.

Prepared by Management Representative

Date 02 Sep 2013 Edition No. 01 Rev. No. 00 Page No.
Signature

Approved by Vice President O&G

Date 02 Sep 2013 Date 02 Sep 2013 Date -- 4 of 4
Signature