Hi,

This is known as RETURN AND REPAIR PROCESS and it comes in CS Module. do u implemented CS
module?
Create sales document - RA (VA01)
Here sytem will genrate two items as 10000 & 10100, u can view it EDIT>>Display range all items
Create return delivery - LR (VRRE or VL01N)
Then stock will be posted to quality(if quality view is activated & maintained all relevant configuration),once
usage decision made in quality system will create SERVICE ORDER.
If u not activate QM Then follow as,
VA02 >> put u r order number >>> select main iten >>> click on repair >> click on refresh button
Systen will give u pop up massage Item proposal is determined
CLICK ON YES, then system will create service order( Prerequisite for genrate service order - T-
code OISD maintain data here 1st)
t-code IW32 Change service order
In your service order under operation tab CONTROLL KEY MUST BE SM03,so it will create purchase
reuision for repair service from third party.
Create P.O with refrance to above genrated PR.
When vendor repair this & send back to u
Go to IW32 >>> CLICK ON TECHNICAL COMPLETE ICON
System will give msg. ITEM is proposed according ot repair procedure
Now go to VA02 (u r RA order number u will see system again created another item)
In this whole process system should genrate
four items as with item category's
10000 -IRRS
10100-IRRE
10200-IRRP
10300-IRAL
Now go for VL01N for repaired goods.
It comletes your Return & repair process
Kapil
Edited by: Kapildev Farakte on Jan 21, 2010 12:19 PM
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ANAND NAVALE replied

November 29, 2010 at 08:13 AM

Dear Sir,
In Repair Case if it is outside of warranty so I have to bill customer and it is for both ( material (material
procured for the repair processing) and also some service charge ).
Now my Question is where to maintain sale price for that material and service charges for repair process.
In the SO, I have both the material, Finished (ZRT)which actual send to customer and also (DEIN) service
material for service bill.
But I am not able to maintain condition (sale price for material and service price) Please Guide....
Thanks.....
Anand
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Madhu Babu replied

November 29, 2010 at 05:48 AM

Answered.
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