CORUS HOTEL

Customer Service Centre – WE CARE

Name : Position : Marks : _____%

1. What is We Care? (5 marks)

A. Philosophy and Principle of excelling the caring in customer service.
B. Philosophy and Principle of excelling the feeling in customer service.
C. Philosophy and Principle of excelling the emotions in customer service.
D. All of the above

2 What is NOT the positive things when we practice We Care? (5 marks)

A. Develop right attitude which will create service culture.
B. Teaches employees how to respond to their customers
C. Taking care of customers using emotions to stimulate interest in customers.
D. An expression of dissatisfaction made to an organization where a response or resolution is expected.

3 What make us different when using We Care? (25 marks)

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4 How to build rapport with customers? (40 marks)

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5 Please explain what does it means by “The Power of Customer”? (25 marks)
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