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Introduction to Operations Management (BUS508) [Section 2]

SolBridge International School of Business
Woosong University
Semester Fall – August to December 2010

Course Details
Prerequisites: n/a
Credit Hours: 3
Semester offered: 2010 Fall
Home Page: n/a
Department responsible: n/a
Unit Coordinator: Dr. William Patrick Leonard

Contact Hours
Class Type Day(s) Time Room
Lecture Wednesday & Friday 10:30 to 12:00 705

Instructor Details
Instructor:
Office Number:
Office Telephone:
Consultation Hours:
Email:
Carlos G. Wong-Martínez, Ph.D., PMP
SolBridge Library, 2nd Floor
+82 42 630-8851
Tuesdays & Thursdays from 15:00 to 17:00 and by appointment
wongmartines@solbridge.ac.kr

Course and Unit Objectives and Methodology

The purpose of this course is to introduce students to the fundamental concepts and techniques of production and
operations management for both service and manufacturing organizations. It will address the role of operations in
relation to other functions and the methods to increase organizational effectiveness and efficiency. Topics introduced
include: product and service design, supply chains, capacity planning, design of work systems, location planning and
analysis, material requirements planning, supply-chain management, enterprise resource planning, inventory
management, total quality management, Six Sigma, lean enterprise and kaizen approaches, aggregate planning, just-
in-time systems, scheduling, and project planning.

Textbook and Other Required Materials

Title: Operations Management
Edition: Sixth Edition
Authors: Slack, N., Chambers, S. and Johnston, R.
Publisher: FT Prentice Hall
ISBN: 978-0-273-73046-0 (paperback)

Course Materials and Readings

Sessions will consist of lectures and diverse activities including but not limited to additional readings, presentations,
computer-based quantitative exercises and simulations. Students will get ample details of these activities with enough
lead time for proper preparation.

Class Attendance
Attendance will be taken each class via either a signing sheet or roll. Forging of signatures will be penalized.

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Participation
Students are expected to contribute to enrich the course by participating actively.
Since classes will require substantial class discussion, it is expected that students will come to class prepared to
answer any and all questions regarding the readings.
 
The quality of class participation will be judged primarily on a comments contribution to moving the class discussion
forward. The content, depth, and relevance of comments to the discussion are important as well.

Homework Policy
Homework should be submitted at the beginning of the session it is due; submission should be made in paper (not via
electronic means such as email or Moodle) unless indicated otherwise. Late submissions might be accepted on a case
by case basis. Late submission penalty is 10 points per day of delay.
Details of homework assignments will be placed in Moodle with enough lead time for proper preparation.

Plagiarism and Copying

Plagiarism is the unauthorized use of another’s work or ideas and the representation of these as one’s own. This
includes copying another student’s work. SolBridge considers plagiarism as a serious breach that will not be tolerated
in any form. Penalties can be as severe as expulsion from the university. To avoid plagiarism it is always best to do
your own work or cite the work of others appropriately using one of the accepted citation styles (APA, MLA, Chicago or
Turabian). Refer to your student handbook for a more detailed description of plagiarism and the associated penalties.

Course Requirements and Grading Standards

Item Assessment Grading Standards
Attendance 10% Record of attendance
Presentation 20% Preparation; delivery; thoroughness, completeness, originality;
overall quality
Midterm exam / 30% 20-30 multiple-choice questions; quantitative exercises; essay /
Preliminary Research Preliminary Research Report
Report
Final exam / Final 40% 20-30 multiple-choice questions; quantitative exercises; essay /
Research Report Final Research Report

Research Presentations and Reports

Students will work in groups of 2-3 individuals (depending on the size of the class) to research an OM topic. Research
should be based on the electronic databases available at SolBridge, mainly ABI/INFORM Complete™, Business
Source™ Premier and ScienceDirect® as well as in other electronic sources (ebooks, corporate websites, etc.). Each
group will prepare and deliver a presentation on the research performed.
Each team will submit a preliminary research report on the midterm exam day. The final submission will take place on
the final exam day.
There are three possible outcomes from a project presentation and reports as follows:
 To analyze an existing OM process and suggest any improvements that needs to be made.
 To study OM methodologies in industry from the point of describing risks, benefits, best practices along with
industry examples of each.
 To identify a business opportunity involving a product and build a business plan with a focus on OM issues.

The written reports (preliminary and final submissions) should not exceed 15 pages excluding appendices and
attachments (exhibits, tables, etc.).

The presentation should not exceed 30 minutes including Q&A.

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Course Outline by week, date and topic.

Session Week of Topic Textbook Chapter(s)
1, 2 August 30 Introduction to Operations Management / Operations 1, 2
(1) Performance
We 9/01: Lecture
Fr 9/03: Lecture
3, 4 September 6 Operations Strategy / Process Design 3, 4
(2) We 9/08: Lecture
Fr 9/10: Lecture
5, 6 September 13 Design of Products and Services / Supply Network 5, 6
(3) Design
We 9/15: Lecture
Fr 9/17: Lecture
7, 8 September 20 Forecasting 6 (Supplement)
(4) We 9/22: No class (Chuseok)
Fr 9/24: Lecture / Research Presentation 1
9, 10 September 27 Layout & Flow / Process Technology 7, 8
(5) We 9/29: Lecture
Fr 10/01: Lecture
11, 12 October 4 Process Technology (continues) / People, Jobs & 8, 9
(6) Organization
We 10/06: Lecture
Fr 10/08: Lecture
13, 14 October 11 People, Jobs & Organization (continues) 9
(7) We 10/13: Lecture / Research Presentation 2
Fr 10/15: No class (Woosong Foundation Anniversary)
15, 16 October 18 The nature of planning & control 10
(8) We 10/20: Lecture
Fr 10/22: Midterm Exam / Preliminary Research Report
submission
17, 18 October 25 Capacity planning & control / Inventory planning & control 11, 12
(9) We 10/27: Lecture
Fr 10/29: Lecture
19, 20 November 1 Inventory planning & control (continues) / Supply Chain 12, 13
(10) planning & control
We 11/03: Lecture / Research Presentation 3
Fr 11/05: Lecture
21, 22 November 8 ERP / Lean Synchronization 14, 15
(11) We 11/10: Lecture
Fr 11/12: Lecture
23, 24 November 15 Project planning & control 16
(12) We 11/17: Lecture
Fr 11/19: Lecture
25, 26 November 22 Quality Management / Operations Improvement 17, 18
(13) We 11/24: Lecture
Fr 11/26: Lecture / Research Presentation 4
27, 28 November 29 Risk Management / Organization for Improvement 19, 20
(14) We 12/01: Lecture
Fr 12/03: Lecture
29 December 6 N/A n/a
(15) We 12/08: Final Exam / Final Research Report
submission

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