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Public, Private,

and Community
Partnerships for
Employability
Transformation Framework
Developing
a Learning
Community

Curriculum and Teacher and


Assessment Leader Capacity
21st Century
Pedagogy
Establishing
a Vision
Leadership
and Policy
Public, Private, and Designing Technology
Physical Learning
Community Partnerships Environments for Efficient and
Effective Schools
for Employability

Organizational Capacity, Partnerships and Personalized


Strategic Planning and Capacity Building Learning
Quality Assurance

Inclusion,
Accessibility and
Sustainability

Introduction
This paper examines one of ten critical Public, Private, and Community What is the Education
components of effective transformation in Partnerships for Employability Transformation Framework?
schools and education systems. Each paper Public-Private Educational Partnerships (PPEPs) are The Microsoft Education Transformation Framework
contractual relationships between governments and helps fast track system-wide transformation by
is produced by an expert author, who
private sector entities, but more importantly, they are summarizing decades of quality research. It includes
presents a global perspective on their topic catalysts for systemic change. PPEPs mobilize individuals, a library of supporting materials for ten components About the author
through current thinking and evidence from organizations, and communities, tapping the power of of transformation, each underpinned by an executive
education. They combine transformational leadership, summary and an academic whitepaper detailing global Dr. Don Olcott, Jr.
research and practice, as well as showcase shared goals, and community values to create educational evidence. This provides a short-cut to best practice, FRSA Professor of Educational Leadership
examples. Together, the papers document the access, equity, outcomes, quality and ethical choices. speeding up transformation and avoiding the mistakes and Open and Distance Learning
University of Maryland University College,
contributions of ‘anytime, anywhere’ approaches Digital technologies are an integral strategy in this of the past. Microsoft also offers technology architectures
United States
transformation, driven by a ‘community for innovation’ and collaborative workshops to suit your needs.
to K-12 learning and explore the potential of new that harnesses the human imagination and creativity for Dr. Don Olcott, Jr. is President of HJ Global Associates
technology for transforming learning outcomes changing lives, organizations, communities and nations. focusing on open and distance learning, global higher
for students and their communities. PPEPs are also pillars of social, cultural and economic education, and educational leadership. Dr. Olcott
empowerment in the developing world. holds an appointment as adjunct full Professor in the
Faculty of The Professions at the University of New
England in Australia and a Research Associate with
Nova Southeastern University (USA). He currently
serves on the USDLA Board of Directors and is a
Fellow of the Royal Society for the Arts (FRSA).
Why are we
seeing more
partnerships? The primary rationale for developing
PPEPs in education is to expand
equitable access to schooling and
improve educational outcomes,
particularly for marginalized groups.

A catalyst for community growth The catalyst for individual, community


and societal growth and development
Technology not only What are the impacts? but a significant effect on quality criteria
and competition by challenging public
of this program have shown the
program to be successful.16 Although the
The private sector growth in primary and is education. Moreover, the growth of serves to create better, The private management and schools to improve quality in response empirical research for vouchers has been
secondary education has been significant operations of schools have shown
in recent years. Despite governments
PPEPs has made significant impacts
on communities across the globe for
faster service to the citizens, moderate impacts on increasing
to universal school choice by students/
parents. Subsidies have had a moderate
positive, there have been exceptions.
Chile’s voucher program is mixed and
remaining the primary financiers, a developing and developed countries.6 it also acts as a facilitator enrollments, outcomes and reducing effect on flexibility, quality criteria and risk controversial – some studies reflecting
substantial share of worldwide primary costs; and strong evidence for reducing
and secondary education is delivered by
The primary rationale for developing
PPEPs in education is to expand equitable
between public and inequalities provided the intervention
sharing; and low effect on completion.
Finally, and similarly to its impacts on
positive changes, others arguing that the
selection process and methodologies
private agents.1 From 1991-2002, private access to schooling and improve private partnerships. is targeted. Private finance initiatives educational objectives, private finance employed lacked adequate sampling and
primary education grew by 58% from 39 educational outcomes, particularly for (capital construction projects) to initiatives have the greatest positive effect measurement instrumentation validity
to 62 million. During the same period, underserved and marginalized groups.7 Within the PPEP landscape, the global upgrade existing schools or build new on risk-sharing by reducing the necessary and reliability.17
public enrollment grew by only 10% from Within this, schools are focused on adoption and deployment of digital schools have had low-to-moderate government capital costs for schools over
484 to 530 million. 2 Sub-Saharan Africa, increasing access (enrollments), improving technologies and related innovations impacts on enrollments and outcomes, the long-term – 20 plus years.
the Middle East and South Asia were
the fastest growing regions of private
educational outcomes, reducing are empowering educational capacity with strong results for reducing
educational inequalities. Furthermore, In examining the four main educational
In examining the four
educational inequality, and reducing costs building partnerships.10 Technologies, in
provision of education. 3 to create sustainability and efficiencies. and of themselves, are simply tools – yet the 20-30 year contacts reduce costs objectives of PPEPs (increasing main educational
enrollments, improving educational
The evidence for private provision of very powerful tools for driving critical for governments with ultimate transfer
of ownership of these schools to the outcomes, reducing educational
objectives of PPEPs,
community development, infrastructure,
education is positive. More rigorous
evidence is needed, but it is increasingly How do they work? and PPEP processes, services, efficiencies public sector. inequality, and reducing costs), the evidence suggests that
evidence suggests that government
clear that partnerships in which the The most common PPEPs are and impacts.11 Patrinos et al. further suggest that vouchers and subsidies can produce government vouchers
private sector is the operator and the
public sector is the financier result
government–private provider contracts, Technology not only serves to create different government-private sector
contracts impact key educational
moderate to strong positive results.15 and subsidies can
in which the government procures better, faster service to the citizens, it Voucher programs tend to be more
in increased enrollment and cost education services of a defined quality also acts as a facilitator between public outcomes differently – outcomes such as successful than government subsidies. produce moderate to
efficiencies.4 Contracting and subsidy flexibility, quality criteria, risk-sharing and
arrangements can enhance quality
and at an agreed price from a specific
provider.8 Some common PPEP examples
and private partnerships.12 Technology
competition.14 Private management of Despite controversies surrounding the strong positive results.
can significantly impact effectiveness,
and expand access, if coupled with are vouchers, subsidies, outsourced schools has significant effects on flexibility use of voucher systems (government
efficiency, and the citizen-centric focus
sound quality assurance mechanisms, private management and operations and quality criteria, for example, and low purchasing places in private schools),
of government services and programs.13
appropriate teacher training and school and major capital investments in impact on risk-sharing and competition. Columbia’s targeted voucher program
improvement initiatives.5 infrastructure, as well as entire schools – Vouchers have a moderate effect on provided places to 100,000 students from
private finance initiatives.9 flexibility and low effect on risk-sharing; poor families. Many rigorous evaluations

1 Lewin & Sayed, 2005. 8 Taylor, 2003. 14 Patrinos et al., 2009.


2 UNESCO, 2007. 9 Chakrabarti & Peterson, 2008; Hsieh & Urquiola, 2006; Kingdon, 2007; 15 Latham, 2005; LaRocque & Patrinos, 2006; World Bank, 2003, 2006.
3 Ibid. LaRocque & Patrinos, 2006; World Bank, 2006. 16 Angrist, Bettinger, Bloom & King, 2002; Angrist, Bettinger, & Kremer, 2006.
4 Patrinos et al., 2009. 10 Cavanaugh, McCarthy, & East, 2014; Olcott, 2009, 2009a, 2009b, 2013. 17 Hsieh & Urquiola, 2006.
5 Ibid. 11 NASCIO, 2006; Olcott, 1997; World Economic Forum, 2013.
6 UNESCO, 2007. 12 NASCIO, 2006.
7 Patrinos et al., 2009. 13 Ibid.

4 | Public, Private, and Community Partnerships for Employability Public, Private, and Community Partnerships for Employability | 5
Should your
school form a
partnership?

By deregulating secondary
education, Senegal and Tanzania
were able to open up private
provision… with a positive
correlation with enrollment.

What are the benefits These PPEP elements can also provide What is the research Types of PPEP contracts
of PPEPs? the increased choice that comes and practice?
with taking advantage of specialized What governments contract for What governments buy
The arguments for PPEPs18 include: private sector expertise and skills. The table published here provides an
It can also allow schools to side-step overview of the various contracts that
• C
 ompetitive quality – By having the Management, professional, School management (financial and human resources management); support services
the bureaucratic barriers in the public can be arranged with private sector
private sector competing for public support services (Inputs) (meals and transportation); professional services (teacher training, curriculum design,
sector, such as inflexible salary scales providers. The aggregate body of
sector students there is an incentive textbook delivery, quality assurance, and supplemental services.
and unionized protections. research and evidence for PPEPs is
for public sector providers to increase
extensive and beyond the scope of this
educational quality. Indeed, for government policymakers, Operational services (Process) The education of students, financial and human resources management, professional
paper. In general, however, PPEPs have
• Flexibility – PPEP contracts can contracting PPEPs is an attractive been effective across the globe. 20 For services and building maintenance.
often be more flexible than most compromise between government example, by deregulating secondary
public sector, government managed delivery and privatization. Moreover, education Senegal and Tanzania were Education services (Outputs) Student places in private schools by contracting with schools to enroll specific students
arrangements. governments can maintain able to open up private provision. The (Voucher and subsidies to poor and marginalized students)
accountability for all providers, deregulation was done at low cost with
• S
 ervice level agreements – The
target services and initiatives towards a positive correlation with enrollment. Facility availability (Inputs) Infrastructure and building maintenance
government’s competitive bidding
marginalized groups, and even secure
process allows for defining specific
long-term benefits and efficiencies from
requirements for the quality of Facility availability and education Infrastructure combined with services (operational and building maintenance
educational services to be provided.
major school capital construction under
private finance contracts.19
For government services (both inputs and outputs)
• Reduced risk – PPEP contracts policymakers, contracting
inherently are predicated on risk-
sharing between government and PPEPs is an attractive Source: Adapted from World Bank 2006

the private sector. compromise between


government delivery
and privatization.

18 Patrinos et al., 2009.


19 Ibid.
20 Patrinos et al., 2009; UNESCO, 2007; World Bank, 2003. 

6 | Public, Private, and Community Partnerships for Employability Public, Private, and Community Partnerships for Employability | 7
Three areas of leadership (transformational,
shared leadership, and situational leadership)
collectively bring a range of effective models
and strategies to meet the inherently
complex development of PPEPs.

2 Leadership
‘Managers are people who do things According to Conger and Pearce, A leader crafts the
right and leaders are people who do
the right thing.’23 School transformation
the influence process often involves
peer, or lateral, influence and at other
vision, selects a
needs visionary leaders and competent times involves upward or downward guiding coalition,
managers. A leader crafts the vision, hierarchical influence.
selects a guiding coalition (senior
Perhaps in simple terms, this may
identifies shared

Steps for making the


planning team), identifies shared
goals, allocates resources and serves
be viewed as a flattening of the goals, allocates
organizational command structure
as the organizational ambassador for
communicating the PPEP vision to
whilst dispersing greater responsibility resources and serves
followers and stakeholders.
for organizational goals across the
as the ambassador

transition to PPEP
organization; not simply the CEO or
There are theoretical areas of leadership
that may align with the goals of PPEPs.
President sending commands down to
senior managers who then pass them
of your PPEP vision.
First is Burns’ theory of transformational on to subordinates. A variation of this
leadership. 24 In essence, transformational appears obvious for PPEPs. A shared
leadership focuses on shared goals that leadership model among government, These three areas of leadership
have the broadest positive impact on private sector partners, community (transformational, shared leadership,
society, followers, and stakeholders. representatives, educational managers, and situational leadership) collectively
Burns argues that transformational teachers and other stakeholders may bring a range of effective models
leadership is essentially moral leadership. reinforce the inherent flexibility seen and strategies to meet the inherently

1 Vision Making Bass and Riggio expanded Burn’s theory


to apply transformational leadership
as a major attribute of PPEPs. complex development and management
of multi-national PPEPs. Moreover,
A third area of leadership theory that
to organizations. 25 the leadership styles and strategies
has relevance to PPEPs is contingency or
Create a visual image and an ideal Ultimately your school or agency is A vision coupled A second theory that is receiving situational leadership. Yukl and Hickman
employed must be adaptive to the
social, cultural, economic, motivational
state of affairs in the future for your
educational environment. (Not to be
responsible for visualizing a future
educational environment that recognizes
with subsequent greater consideration is shared
leadership theory. 26 Shared leadership
provide a detailed analysis of the key
situational approaches to leadership. 29
and ethnic norms of where leadership
must be exercised in the host country.
confused with planning, the vision is your your values, social norms, and cultural planning and shared theory is based on the premise that The basic idea is that a leader adapts
In all effective PPEPs, the discussion
goal.) The vision must be communicated considerations. Your vision must evolve the days of the single individual, his or her leadership style based on the
effectively in ways that will be embraced and meet local and national needs. 22 goals becomes your all-knowing leader are over. The dynamics, goals, and complexities of the
of leadership begins with the ministry
and partner organization within the
by your followership and all stakeholders
– policymakers, teachers, school leaders, roadmap for the complexities of today’s educational
and business environments make
situation. Most situational leadership
theories take into account the balance
context of the vision, strategic plan, and
strategies for achieving common goals.
parents, students, partner stakeholders
and the community. 21
21 Yukl, 2013.
22 World Economic Forum, 2013; Yukl, 2013.
future. leadership increasingly exigent,
placing unrealistic demands on
between people focus versus task focus.
Hersey and Blanchard’s situational theory
heroic leaders. 27 also integrates the maturity level of
A vision coupled with subsequent
followers that leaders must consider when 23 Bennis & Nanus, 1985.
planning and shared goals becomes your Conger and Pearce defined shared 24 Burns, 2010.
applying specific strategies of leadership 25 Bass and Riggio, 2010.
roadmap for the future. Government leadership as ‘A dynamic, interactive
and change management. 30 26 Kocolowski, 2010; Pearce, Conger & Locke, 2007.
agencies and ministries partnering influence process among individuals 27 Kocolowski, 2010; Yukl, 2013.
with a foreign private organization can in groups for which the objective is to 28 Conger and Pearce, 2003, p. 1.
29 Yukl, 2013; Hickman, 2010.
collaborate in nurturing the vision and lead one another to the achievement of 30 Yukl, 2013.
even refining the basic image. group or organizational goals or both.’28

8 | Public, Private, and Community Partnerships for Employability Public, Private, and Community Partnerships for Employability | 9
Innovation is not technology.
It is new policies, processes,
procedures, curriculum,
pedagogical practices and more.

3 Leading Change 4 Innovation


One of the misconceptions about Does this suggest that government You need many The digital revolution has created three A second myth that has evolved is the The development
developing PPEPs is that the partnership
is essentially new and should be driven
leaders approach PPEPs by deciding
to engage either a planning team or a
leaders promoting myths that often create a collective
amnesia among educators. The first
axiom that technology is synonymous
with progress. Olcott raised this issue
of effective PPEPs
by a formal planning process rather change management team? No. What and communicating is that innovation is synonymous with in the open and distance learning needs to have this
than a change management process. it means is that leading change and technology. Innovation, in fact, exists international community.34 Digital
The problem with this view is that organizational planning have some the change process, along a continuum that includes much technologies create a vast continuum of dialogue about the
while the partnership may be ‘new,’ the
actual contractual services and product
distinct differences in purposes and
strategies that often include different benefits, and more than just hardware and software. 33
Innovation is thinking and creativity.
creative teaching and learning tools for
the educative process. They also create ‘downside’ of digital
innovations employed are built around
expanding, refining, and streamlining
players for different purposes. Leading
change and strategic planning teams
strategies to achieve Innovation is new policies, processes,
procedures, curriculum, pedagogical
a range of social and ethical issues that
until recently have been on the periphery
technologies, such
existing educational services and can co-exist and complement the the vision of shared practices and more. Moreover, using of education. The European Group on as bullying, privacy
functions. This is the essence of school complex process of building flexible by-lines such as building a ‘culture of Ethics in Science and New Technologies
transformation. Without question, leading and responsive PPEPs. leadership. innovation’ or a ‘culture of technology’ is to the European Commission captures and security.
change and formal planning are inter- not only doublespeak – it is misleading this changing landscape in education as a
Kotter’s framework for leading change is a
related; however, there are differences and insulting for many cultures with result of digital technologies. 35
globally reputable process and is included
that should be considered. minimal familiarity with the theories of
in the appendix in abbreviated format Secondly, if you choose to use one The development of effective PPEPs and innovative delivery modes. This is
organizational culture and core values.
For example, the composition of a sound for consideration by both ministries and major team for both processes, needs to have this dialogue about the important given the capacity of ODL
planning team is most often comprised private partners in PPEPs.32 selection of the actors becomes The term ‘culture’ in most African, Asian, ‘downside’ of digital technologies. The systems to enhance access to education
of key members of the organization critical. In a PPEP it is not just one and Latin societies communicates an ethical issues are extensive and range at all levels globally, including the
Why is differentiation of leading change
from all levels. This team may include government leader and one private inherent link between culture, language, from cyber-bullying, privacy, security, sharing and delivery of Open Educational
and strategic planning processes
a select few external representatives partner CEO sounding the call to social norms, rituals and symbols and the digital divide to online addiction, Resources (OERs) and Massive Open
important? First, human beings are
but the planning process is focused on change and to support a new vision. reflective of that society. Perhaps racist speech and content, and loss of Online Courses (MOOCs).37
naturally resistant to change and
maintaining the status quo goals and You need many leaders promoting most important is the connection personal identity and content in social
gravitate towards preserving the status
objectives of the organization.31 and communicating the change between language and culture. Foreign media environments such as Facebook,
quo. This is often true even when the
process, benefits, and strategies providers will never understand the MySpace, Twitter, etc. 36 Moreover, it
Conversely, a guiding coalition team for change process suggests a new benefits 33 Rogers, 2003; Olcott, Dratwa, Parkin,
to achieve that vision – shared culture unless they understand the link equally important that these issues are Schmalzried & Duart, 2014.
leading change will include senior leaders continuum that appears obvious. People
leadership. Finally, this is exponentially between language and culture. School discussed within the context of the social, 34 Olcott, 1997.
from the organization and external have an aversion to ambiguity and the 35 EGE, 2012.
important when the outside private transformation requires a synergy of cultural and normative values of the 36 EGE, 2010; 2014.
stakeholder organizations with a focus unknown – hence, they often would
provider is a foreign entity because the entire community – educators, educational system of the host nation. 37 Olcott, 2013, 2013a, 2013b, 2012, 2012a, 2012b, 2012c. 
on reinventing the organization [and rather continue the status quo simply
they will be viewed initially as an government and ministry leaders,
partnership] – new goals, new ideas, because they know how to survive (not A third myth that has emerged is that
‘outsider’ that must demonstrate their students, faculty, private providers,
new innovations, and new strategies and necessarily thrive) in that environment. open and distance learning (ODL) is
value and commitment to education social service organizations, religious
processes for affecting transformational synonymous with online teaching and
We seldom see revolutionary and radical in the host nation’s culture, society leaders, parents, and more. Indeed,
change. Leaders must build trust, model learning. Open and distance learning
strategic plans in education. Most plans and education sector. what we should be developing in PPEPs
authentic and ethical standards, must today continues to employ a range of
build off the previous period and only are ‘communities for innovation’ that
communicate effectively, and be a role technologies including audio, print, video
tamper with changes in rhetoric that collectively embrace innovation in all its
model for their followers. and other multi-media formats in creative
more often than not do not result in 31 Kotter, 2012; Yukl, 2013.
guises and creative capacities.
systemic changes in practice. 32 Kotter 2012.

10 | Public, Private, and Community Partnerships for Employability Public, Private, and Community Partnerships for Employability | 11
Making
it work The rebuttal to the public sector’s
inefficiency, cost, and unionization
is often neutralized when business
leaders actually spend some time
in a school and participate in the
educational enterprise.

Reconciling the language In PPEPs there is one Finding the right partner • F ind a cultural fit. Is the private provider
known for cultural and social sensitivity
• C
 ompare their future with yours.
Does the private provider bring the
• E
 stablish trust. Can you build a high
level of trust with this potential
of education and business for long-term success
We have heard the common criticisms of
common value to which The ministry sets the parameters for
to the values of the host country? visionary leadership to drive effective partner? Partnership ‘fit’ is important
Moreover, does the provider do its educational change? Do they have a and initial communications may
the private sector and the public sector. both partners must procurement and contracts. In the bidding homework about the business and framework for school transformation provide you a tone of whether
Corporations only care about profits, and process for services, what criteria does
public agencies are inefficient, expensive commit: The power of your ministry use for selection? When
educational norms of working in your
country? Why does a specific private
and the roles that technology play in
leading systemic change?
this particular partner is the right
partner to work with you. If your
and overly protected by unions. In fact,
Peter Drucker states the primary purpose
education to transform considering a major foreign provider to
deliver technology services, hardware, and
provider want to do business in your
country with your ministry?
• L ook for long-haul reliability. Does your potential partner is from an English
speaking country, does your
potential private provider have a long-
of business is not profit – but to create lives, communities, software, many government organizations • E
 valuate their expertise. If your term vision for school transformation? potential partner bring a translator
and retain a customer.38 Drucker does have entered into partnerships with fluent in your language and other
go on to state, however, that the first institutions, and nations. private providers that could offer first level
preferred contract is for technology
hardware, software, and related
Are they willing to commit contractually
and with resources to realizing staff with language skills to the
responsibility of business is profit because services – meeting short-term immediate support infrastructure services, this long-term vision for school initial negotiations and interviews?
the society entrusts the ‘corporation’ Common to an analysis of most social priority needs. does the private provider bring the transformation (5-10 years)? Does your The signs for future trust are often
to serve legitimate needs of society. organizations, these criticisms contain additional expertise in planning, potential partner offer a reinvestment subtle yet powerful indicators of
However, after a short period it becomes
Interestingly, this sounds much like the an element of truth. This raises one of curriculum development, assessment, strategy of resources back into the partnership potential.
apparent that long-term strategies of the
supportive rhetoric for the public sector the most critical aspects of facilitating an quality assurance, personalized learning partnership? Is building a ‘community • N
 egotiate flexibility. Your ministry is
private provider to provide value-added
and the delivery of public goods that effective and visionary PPEP: bridging environments, open and distance for innovation’ in the plan? making serious decision to partner
services are limited. What options do you
serve the majority of the people. the communication gap by educating learning, and evaluation? with a foreign provider that must be
have now? Start over, institute another • Watch
 for language barriers. Does
each other (the partners) about the considered from all contingencies.
The rebuttal to the public sector’s bidding process for services, or muddle • E
 nquire about support. If you are your partner have the expertise
business and education sector in the host Despite extensive negotiations,
inefficiency, cost, and unionization is through with the current provider? procuring hardware, software and and linguistic skills to create and/
country. This is a process that requires the research, trust and impact potential,
often neutralized when business leaders So what attributes should you look for teaching tools, does your potential or translate educational materials
commitment of both parties, government you may find as the partnership
actually spend some time in a school and in your technology services provider? provider offer a comprehensive into your national language? This is
and the private sector provider, evolves that it is not working.
participate in the educational enterprise. staff development and teacher different than technology manuals
throughout the partnership. • D
 o your homework. It is vital to do It is essential in the contractual
An anonymous private sector CEO once training program? Is it a continuous for using computers, mobile devices,
your research on the potential partner agreement to have a well formulated
commented to the author that if we paid In PPEPs there is one common value professional development program so smart phones, etc. This is specific to
before, not after, you establish a exit strategy for terminating or
those educators in our system that were to which both partners must commit: that upgrades and ‘just in time’ training curriculum, staff development, and
contractual partnership. Research phasing out the partnership.
most important, we would be paying the The power of education to transform is available to your staff and teachers? product training.
your partner organization, it’s culture,
highest salaries to primary teachers K-6 lives, communities, institutions, and Is training, hardware maintenance
language, history, current partners,
and the least to university professors. nations. The mistake most PPEPs make is and upgrades part of the contractual
partnership record, financial stability,
presuming that these differences between purchase of services?
This is perhaps an overstatement, but and how the organization is perceived
education and business do not matter.
the point is not lost on the importance in their own country. What do they
On the contrary, developing a clear
of all educators and their contributions bring to the table that you need in the
understanding of one’s partners will bring
to students and societies.
greater contributions to the partnership in
short-term and possibly the long term? Quick guide to choosing the right partner
the long-term because everyone is at least • C
 heck their track record. Does the
provider have a proven success record
on the same chapter if not the same page. Track record Vision Technology Cultural
As the old adage goes, you never have a (experience) working in foreign
second chance to make a first impression. countries and specifically in foreign • Proven success? • Shared values and vision? • U
 nderstanding of tech • A
 ble to localize materials
educational systems? • Good partnership history? • Long-term commitment? and education? and approaches?
• Comprehensive training? • Mutual trust?

38 Drucker, 1973. 

12 | Public, Private, and Community Partnerships for Employability Public, Private, and Community Partnerships for Employability | 13
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30 For example, see the Assessment for Learning Resource Bank, Education Bureau (2013a)

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