Name: Mobile:

1) Are You an Airtel Customer?

a. Yes b. No

2) What type of Airtel service you use?

a. Prepaid b. Postpaid

3) Since how long you are using Airtel Services?

a. Less than 1 month
b. 1 to 6 months
c. 6-12 months
d. More than one year

4) Which was your first choice of service provider when you started using mobile
phones?
a. Airtel
b. Idea
c. Reliance
d. Vodafone
e. Others

5) Have you changed your old connection to Airtel?

a. Yes b. No

6) What makes Airtel different from others?

a. Connectivity
b. New Schemes
c. Tariff Plans
d. Goodwill

7) Which recharges you mostly prefer?

a. Rs. 149 d. Rs. 349
b. Rs. 197 e. Rs. 399
c. Rs. 249 f. Others

8) How much do you spend monthly on your mobile services?

a. Up to Rs. 200 per month
b. Rs. 200 to Rs. 500 per month
c. Rs. 500 to Rs. 1000 per month
d. More than Rs. 1000 per month

9) For what purpose do you use Airtel?

a. Business
b. Personal Use
c. Interaction
 d. Others

10) Which mode do you mostly prefer to do your recharges?

a. Online b. Retailers Shop

11) What is your satisfaction level with Airtel?

a. Fully
b. Partially
c. Dissatisfied
d. Fully Dissatisfied

12) Have you ever faced Problems related to the service of Airtel?
a. Always
b. Sometimes
c. Never

13) How would you rate the services value for Money?
a. Excellent
b. Good
c. Fair
d. Poor
e. Not Sure

14) What is your Perception towards Airtel Service and its welfare activities?
a. Proud b. Not Proud

15) Would you like to recommend Airtel to Others?

a. Yes b. No

16) Why are you not using Airtel Services?

a. Lack of Awareness
b. High Prices
c. Poor Services
d. Poor Network