Table of Contents

1. Overview ........................................................3
1.1. Legend for Message Flows ...................................4
2. Service Examples ................................................6
2.1. Call Hold ..................................................6
2.2. Consultation Hold .........................................19
2.3. Music on Hold .............................................38
2.4. Transfer - Unattended .....................................50
2.5. Transfer - Attended .......................................58
2.6. Transfer - Instant Messaging ..............................71
2.7. Call Forwarding Unconditional .............................77
2.8. Call Forwarding - Busy ....................................84
2.9. Call Forwarding - No Answer ...............................92
2.10. 3-Way Conference - Third Party Is Added .................101
2.11. 3-Way Conference - Third Party Joins ....................107
2.12. Find-Me .................................................113
2.13. Call Management (Incoming Call Screening) ...............125
2.14. Call Management (Outgoing Call Screening) ...............132
2.15. Call Park ...............................................135
2.16. Call Pickup .............................................147
2.17. Automatic Redial ........................................154
2.18. Click to Dial ...........................................163
3. Security Considerations .......................................166
4. Acknowledgements ..............................................166
5. References ....................................................167