Souvik Ghosh +91 81476 69255

Deal Desk Analyst sghosh2408@gmail.com

---------------------------------------------------------------------------------------------------------------------------------------
Career Profile
 9+ years of experience in Order Management, Business Application support, Sales operations, Hardware Licensing,
Software Licensing
 Transitioned Business Application Support from Barcelona to India in HP India, Sun Microsystem Hardware Licensing
process from US to India in Oracle India
 Resourceful in ensuring high quality customer experience, elevating customer satisfaction in Order Management,
Hardware Licensing & Deal Desk
 Expertise in training field sales on creation of Product combinations and Price strategy in ELA which was
Acknowledged & appreciated by Global Deal Desk Director

---------------------------------------------------------------------------------------------------------------------------------------------------

Career Highlights

 Managing and achieving quality services, resolving issues and ensuring minimum TAT by reducing 70% IT service
request from operation in legacy system
 Additional responsibility of Excel reporting activity to Sr Director, peers and above level at the event of reporting
manager position scrap
 Awarded content developer for Streamlining online training videos for mapping of Order Management Business process
 Played a key role in process documentation and training the new team members

---------------------------------------------------------------------------------------------------------------------------------------------------

Professional Work Experience

VMware Sep’13- Sep’17

Deal Desk Analyst

 Analyzing clients need and assisting sales in structuring ELA in EMEA and AMER region
 Provide revenue recognition guidance and partner with the Revenue team to offer alternative deal structures that do not
violate company policies
 Involved in Pricing module testing to enhance capabilities of that module & also involved testing Contract management
in SFDC
 Review, interpret, and respond to customer red-lines. Liaison with Legal team in order to manage complex legal terms
in ELA contract documents. Received Rewards and recognitions for 2 consecutive years

Oracle India July’10-Apr’12

Lead Management Specialist

 Serve as a liaison with other divisions such as Finance, Contracts, CBMS (Contract base Management System), Legal,
Shared Services, credit collection in an effort to ensure accurate and timely transaction processing
 Specialist is responsible for finding, recording, and organizing software license entitlement by creating, building, and
strengthening long-term relationships with direct clients, VAR partners and their clients by providing professional
licensing solutions; thereby driving software sales and revenue
 Data Mining, Serial number verification on (IB), if it’s in use and not covered by Oracle Support
 Prospect new direct clients, Value Added Reseller partners and their clients in globally collaboratively work with the
area develop business opportunities

Hewlett-Packard Mar’ 06 – Apr’ 10

Senior Associate

 Responsible for managing financial transaction by handing credit & rebill process for EMEA retail order management
process and active member in BCP 2006
 Collect and analyze data from IT as well as Business to measure the key factor to improve Business performance
 Regular System Downtime analysis by closely work with IT team & Operations. Proactively Communicate with the
Business on regular basis on various system downtime
 Received rewards & recognitions for outstanding performance & successful BCP completion for consecutive 3 years

---------------------------------------------------------------------------------------------------------------------------------------------------

Education Qualification 2005

Garden City College Bangalore

Bachelor of Science (BSc)

---------------------------------------------------------------------------------------------------------------------------------------

Certification 2011
SQL Expert Oracle 10g