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Redemption of Reward Points towards Card Outstanding and Miles Transfer

Redemption against Card outstanding

(Applicable on Citi Rewards Card, IndianOil Citi Platinum/Titanium Card and Citi Prestige Card)

Q1. How do I place a request to redeem reward points against the statement outstanding?
You can login to Citi Online to place a request:
 Select ‘Your Queries’ on the left navigation panel
 Choose the Credit Card on which you want to redeem points
 Choose the category ‘Reward points / Redemption related’
 State the number of points you want to redeem
Alternatively, you can call 24x7 CitiPhone.

Q2. What is the value of a point for this type of transaction?

 Citi Rewards Card – 1 reward point = 35p
 IndianOil Citi Platinum/Titanium Card – 1 Turbo Point = 35p
 Citi Prestige Card- 1 reward point =Re.1

Q3. What is the minimum number of points I can redeem in a single transaction?
 Citi Rewards Card – 5000 points
 IndianOil Citi Platinum/Titanium Card – 5000 points
 Citi Prestige Card- 250 points

Q4. Is there a limit to the number of reward points I can redeem?

You may choose to redeem all the points available on your Citi card.

Q5. How many days will it take for the credit to reflect in my account?
The credit will reflect in 3 working days from the time of placing the request.

Q6. Where can I see the credit?

You can see this in the Account Summary when you login to Citi Online. If your statement is not yet generated, this will reflect along with
‘Unbilled’ transactions. Once your statement is generated, you can see an entry for this transaction.

Q7. Will this amount be adjusted against the Minimum Amount Due?
No, this amount will not be adjusted against the Minimum Amount Due. You will need to ensure payment of the Minimum Amount Due in time
to avoid levy of Interest & Late Payment charges.

Transferring points to Frequent Flyer programs at select Airline partners / loyalty programs with hotel partners
(Applicable on Citi Rewards Card, IndianOil Citi Platinum/Titanium Card, Citi Corporate Card, Citi PremierMiles Card and Citi Prestige Card)

Q1. How many airline miles do I get on normal spends on my card?

Reward points earned Those points, if transferred

Card Type
Citi PremierMiles Card
Citi Rewards Card
IndianOil Citi Card
Citi Prestige Card
Citi Corporate Card
(Points / Rs. Spent) to Airline Miles
4 Miles / Rs.100 2 Airline Miles
1 Point / Rs.125 0.75 Airline Miles
1 Point / Rs.150 0.75 Airline Miles
1 Point / Rs.100 4 Airline Miles
2 Points / Rs.125 1.32 Airline Miles

Q2. Which are the airlines or hotel partners where this facility is available? What is the conversion ratio?

Airline Citi Rewards Card IndianOil Citi Citi Corporate Citi PremierMiles Citi Prestige
Platinum/Titanium Card Card Card
Card
nd
Effective 22 April, 2017

Modified Date :21-04-2017

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Jet Airways Yes 1 point=0.75 Yes 1 point=0.75 Yes 1 point=0.66 Yes 1 point=0.5 Yes 1 point=4
miles miles miles miles miles
Air India Yes 1 point=0.75 Yes 1 point=0.75 Yes 1 point=0.66 Yes 1 point=0.5 Yes 1 point=4
miles miles miles miles miles
Etihad No No No Yes 1 point=0.5 Yes 1 point=4
miles miles
Thai Airways No No No Yes 1 point=0.5 Yes 1 point=4
miles miles
Cathay Pacific No No No Yes 1 point=0.5 Yes 1 point=4
miles miles
British Airways No No No Yes 1 point=0.5 Yes 1 point=4
miles miles
Singapore No No No Yes 1 point=0.5 Yes 1 point=4
Airlines miles miles
Eva Air No No No Yes 1 point=0.5 Yes 1 point=4
miles miles
Malaysia Airlines No No No Yes 1 point=0.5 Yes 1 point=4
miles miles
Qatar Airways No No No Yes 1 point=0.5 Yes 1 point=4
miles miles
Taj InnerCircle No No No Yes 10 points=1 Yes 5 points
Membership TIC point =1 TIC point
Hilton HHonors No No No Yes 1 point = 1.5 Yes 1 point=6
HH point HH points
InterContinental No No No Yes 1 point = 1 Yes 1 point=4
Hotel Group reward point reward points
Club Carlson No No No Yes 1 point=0.5 Yes 1 point=4
reward point reward points
Flying Blue (Air No No No Yes 1 point=0.5 Yes 1 point=4
France and KLM) miles miles
Virgin Atlantic No No No Yes 1 point=0.5 Yes 1 point=4
miles miles
Qantas No No No Yes 1 point=0.5 Yes 1 point=4
miles miles

Q2. How can I place a request?

You need to call up 24x7 CitiPhone to place a request.

Q3. Is there minimum number of points required?

Airline Citi Rewards IndianOil Citi Citi Corporate Citi PremierMiles Citi Prestige
Card Platinum/Titanium Card Card Card
Card
Jet Airways 250 points 250 points 250 points 100 points 250 points
Air India 100 points 100 points 100 points 100 points 250 points
Etihad Airlines NA NA NA 100 points 250 points
British Airways NA NA NA 100 points 250 points
Singapore Airlines NA NA NA 100 points 250 points
Thai Airways NA NA NA 100 points 250 points
Cathay Pacific NA NA NA 100 points 250 points
Eva Air NA NA NA 100 points 250 points
Malaysia Airlines NA NA NA 100 points 250 points
Qatar Airways NA NA NA 100 points 250 points
Taj InnerCircle NA NA NA 100 points 250 points
Membership
Hilton HHonors NA NA NA 100 points 250 points
InterContinental NA NA NA 100 points
Hotel Group 250 points
Club Carlson NA NA NA 100 points 250 points
Flying Blue (Air NA NA NA 100 points 250 points
France and KLM)
Virgin Atlantic NA NA NA 100 points 250 points
Qantas NA NA NA 100 points 250 points

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Effective 22 April, 2017

Modified Date :21-04-2017

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Q4. How long will it take for the miles to reflect on my frequent flyer account/loyalty program?

Airline/ Loyalty Program

Jet Airways 05 working days from the date of placing the request
Air India 03 working days from the date of placing the request
Etihad Airlines 14 working days from the date of placing the request
British Airways 05 working days from the date of placing the request
Singapore Airlines 05 working days from the date of placing the request
Thai Airways 14 working days from the date of placing the request
Cathay Pacific 05 working days from the date of placing the request
Eva Air 05 working days from the date of placing the request
Malaysia Airlines 05 working days from the date of placing the request
Qatar Airways 05 working days from the date of placing the request
Taj InnerCircle Membership 03 working days from the date of placing the request
Hilton HHonors 05 working days from the date of placing the request
InterContinental Hotel Group 05 working days from the date of placing the request
Club Carlson 05 working days from the date of placing the request
Flying Blue (Air France and KLM) 05 working days from the date of placing the request
Virgin Atlantic 05 working days from the date of placing the request
Qantas 05 working days from the date of placing the request

Please visit http://www.online.citibank.co.in/portal/pdf/Rewards-Redemption.pdf for applicable Terms & Conditions.

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Effective 22 April, 2017

Modified Date :21-04-2017