4762255555

4554634721

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Support & Maintenance Activities

Ensured Production up time is maintained more that 95%.
Kenexa integration.
Assist L1 on support queries pertaining to VPN and other generic issues reported by
end users.
Monthly Maintenance on OnePOINT Production
Application of Fixes using PUM.
Vendor EFT setup and configuration.

1) Installed SSL certificate and setup up SSL link for Kenexa , co-ordinate with
network team in opening ports.
2) Configure OnePoint system Nodes to integrate with IBM brass ring system.
3) Co-ordinate with vendor and setup cheque printer.
4) Configure Directory monitor tool to move EFT files automatically without manual
intervention.

Anticipates the needs of internal and external customers. Takes action to actively
respond to customer needs. Searches for ways to increase customer satisfaction.
Participates actively in customer satisfaction improvement actions.

Deliverables

Development

Team Development and Management

Trained Junior admins in Peoplesoft Application administration and he is able to

support Non-Production\Production with minimal supervision and Help.