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    Customer Feedback IIFL

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    Angad Singh
    The document is a customer feedback form for IIFL, a home loan provider. It asks customers to rate their satisfaction with various aspects of IIFL's services on a scale. This includes interest rates, EMIs, documentation procedures, processing fees, sanctioning procedures and times, foreclosure charges, and employee attitudes. It also collects demographic information about customers like age, occupation, and income level. The purpose is to measure customer satisfaction with IIFL's service quality.

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    Customer Feedback IIFL

    Uploaded by

    Angad Singh
    16 views1 page
    The document is a customer feedback form for IIFL, a home loan provider. It asks customers to rate their satisfaction with various aspects of IIFL's services on a scale. This includes interest rates, EMIs, documentation procedures, processing fees, sanctioning procedures and times, foreclosure charges, and employee attitudes. It also collects demographic information about customers like age, occupation, and income level. The purpose is to measure customer satisfaction with IIFL's service quality.

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    The document is a customer feedback form for IIFL, a home loan provider. It asks customers to rate their satisfaction with various aspects of IIFL's services on a scale. This includes interest rates, EMIs, documentation procedures, processing fees, sanctioning procedures and times, foreclosure charges, and employee attitudes. It also collects demographic information about customers like age, occupation, and income level. The purpose is to measure customer satisfaction with IIFL's service quality.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    16 views1 page

    Customer Feedback IIFL

    Uploaded by

    Angad Singh
    The document is a customer feedback form for IIFL, a home loan provider. It asks customers to rate their satisfaction with various aspects of IIFL's services on a scale. This includes interest rates, EMIs, documentation procedures, processing fees, sanctioning procedures and times, foreclosure charges, and employee attitudes. It also collects demographic information about customers like age, occupation, and income level. The purpose is to measure customer satisfaction with IIFL's service quality.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 1

    Customer Feedback Form

    Please take a few minutes to give us feedback about our service by filling in this short Customer Feedback Form.
    We are conducting this research in order to measure your level of satisfaction with the quality of our service.

    We thank you for your participation for using our services.

    Q1. Reason for taking Home Loan from IIFL?


    a. Faster Processing b. Interest Rates c. Brand image d. Margin Amount e. Others_____________

    Q2. How do you rate the Interest rates charged by IIFL?


    a. Highly Satisfactory b. Satisfactory c. Neutral d. Dissatisfactory e. Highly Dissatisfactory

    Q3. How do you rate the EMI of IIFL?


    a. Highly Satisfactory b. Satisfactory c. Neutral d. Dissatisfactory e. Highly Dissatisfactory

    Q4. How do you rate the Documentation Procedure of IIFL?


    a. Highly Satisfactory b. Satisfactory c. Neutral d. Dissatisfactory e. Highly Dissatisfactory

    Q5. How do you rate the Processing Fees of IIFL?


    a. Highly Satisfactory b. Satisfactory c. Neutral d. Dissatisfactory e. Highly Dissatisfactory

    Q6. How do you rate the Sanctioning Procedure of IIFL?


    a. Highly Satisfactory b. Satisfactory c. Neutral d. Dissatisfactory e. Highly Dissatisfactory

    Q7. How do you rate the Sanctioning Time of IIFL?


    a. Highly Satisfactory b. Satisfactory c. Neutral d. Dissatisfactory e. Highly Dissatisfactory

    Q8. How do you rate the Fore Closure Charges of IIFL?


    a. Highly Satisfactory b. Satisfactory c. Neutral d. Dissatisfactory e. Highly Dissatisfactory

    Q9. How do you rate the attitude of the employees of IIFL?


    a. Highly Satisfactory b. Satisfactory c. Neutral d. Dissatisfactory e. Highly Dissatisfactory

    Q10. How do you rate your overall experience with IIFL?


    a. Highly Satisfactory b. Satisfactory c. Neutral d. Dissatisfactory e. Highly Dissatisfactory

    Respondent’s Profile

    Name: __________________________________
    Address: _________________________________________________________________________________
    Contact No: (R) ____________________ (O)_______________________ (M)___________________________
    City: ______________________ Pin: ________________________ State: _____________________________

    Q. Age
    a. Below 30 b. 30-40 c. 40-50 d. Above 50

    Q. Occupation
    a. Professional b. Salaried c. Self-Employed d. Other (_______________________)

    Q. Which income group do you belong?


    a. Below 2lakhs b. 2-4 lakhs c. 4-6 lakhs d Above 6 lakhs

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