Dynatrace

and
New Relic APM
Product Reviews and Buyer's Guide

March 2018
Dynatrace and New Relic APM

Contents

Overview 3

Top Review by Topic of Dynatrace and New Relic APM 4-6

Vendor Directory 7-8

Top Application Performance Management (APM) Vendors, Weighted 9-10

Top 5 Solutions by Ranking Factor 11

About This Report and IT Central Station 12

© 2018 IT Central Station

To read more reviews please visit https://www.itcentralstation.com/products/comparisons/dynatrace_vs_new-relic-apm?tid=pdf_comp_19962-20925

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Dynatrace and New Relic APM

Overview
SOLUTION Dynatrace New Relic APM

OVERVIEW Dynatrace has redefined how you monitor today’s
digital ecosystems. AI-powered, full stack and
completely automated, it’s the only solution that
provides answers, not just data, based on deep
insight into every user, every transaction, across
every application. More than 8,000 customers use
Dynatrace to optimize customer experiences,
innovate faster and modernize IT operations with
absolute confidence.
New Relic is a software analytics and application
performance management solution that gives
users in-depth data visibility and analytics. By
going right to the source, the code, New Relic
enables users to develop quicker software, build
improved products,and consistently impress their
customers. Data tells a story and New Relic
interprets what it is telling you.

SAMPLE Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS,
CUSTOMERS
Scottrade, Wells Fargo, ULTA Beauty, Lenovo,
Swarovsk, Nike, Whirlpool, American Express
Dow Jones, Microsoft, Nike, Groupon, NBC, Sony,
Fox, Adobe, Best Buy, Walmart, and WebMD,
Cirque du Soleil, FlightNetwork.com, France
Télévisions SA, Hachette Book Group, Hy-Vee,
Inc., Isolation Network...

TOP AppDynamics APM vs. Dynatrace AppDynamics APM vs. New Relic APM
COMPARISONS Compared 11% of the time Compared 9% of the time

New Relic APM vs. Dynatrace CA APM vs. New Relic APM
Compared 7% of the time Compared 6% of the time

CA APM vs. Dynatrace Dynatrace vs. New Relic APM

Compared 6% of the time Compared 6% of the time

TOP INDUSTRIES, Healthcare Company ... 7% Software R&D Company ... 7%

BASED ON Comms Service Provider ... 9% Media Company ... 7%
REVIEWERS*
Insurance Company ... 13% Marketing Services Firm ... 11%
Financial Services Firm ... 28% Financial Services Firm ... 23%
TOP INDUSTRIES, Manufacturing Company ... 7% Retailer ... 9%
BASED ON Healthcare Company ... 10% Media Company ... 11%
COMPANIES
READING REVIEWS* Insurance Company ... 12% Financial Services Firm ... 13%
Financial Services Firm ... 36% Software R&D Company ... 24%
COMPANY SIZE, 1-200 Employees ... 11% 201-1000 Employees ... 22%
BASED ON 201-1000 Employees ... 14% 1-200 Employees ... 26%
REVIEWERS*
1001+ Employees ... 75% 1001+ Employees ... 52%
COMPANY SIZE, 1-200 Employees ... 11% 1-200 Employees ... 38%
BASED ON 201-1000 Employees ... 11% 201-1000 Employees ... 31%
COMPANIES
READING REVIEWS* 1001+ Employees ... 78% 1001+ Employees ... 31%

* Data is based on the aggregate profiles of IT Central Station Users researching this solution.

© 2018 IT Central Station

To read more reviews please visit https://www.itcentralstation.com/products/comparisons/dynatrace_vs_new-relic-apm?tid=pdf_comp_19962-20925

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Dynatrace and New Relic APM

Top Reviews by Topic

SOLUTION Dynatrace New Relic APM

VALUABLE
FEATURES Platform7926 Naftali Marcus

It is different for me than other users. I like the
PurePaths dashlet the most. This is mostly
because (and I can count a handful at times where
this has not been this scenario) as soon I open the
PurePaths dashlet and sort by response time,
there is the problem. Every time. If the PurePaths
dashlet pulls up 750,000 PurePaths, I really only
needed to know about seven or eight of them.
Then, being able to look into the code-level dive
about it, that is just a sanity check. Just to make
sure that ... [Full Review]
It’s absolutely the ability to get a really specific
read of what is taking up time. For example, if a
webpage takes two minutes to load it tells you
why it’s taking so long. They instrument up from
the bottom to the top – every piece of code - they
have a very perfect read of what’s being done,
and how long it’s taking. And, a super nice way of
presenting that. [Full Review]

DannyWong

Supervis4b56
It shows us where the bottlenecks are in our code.
It was great to reveal where our code was
insufficient or needs to be refactored. The most
Dashboards is one, troubleshooting is another. I important thing is that it tells us where the latency
come from the monitoring perspective, so the in throughput and response time are. [Full Review]
ability to triage quickly is important, and the ability
to alert and tell people where the problem is,
that's what I really like about the product. [Full
Review]

KeithRobertson

* End-to-end visibility of the applications, since we

have them instrumented. Understanding where
the hotspots are in the applications. * Quick Fault
Domain Isolations: When people are having a
problem, understanding where to look, and letting
all the other people go back to their day jobs. *
The UEM feature, User Experience Management:
Understanding how users are perceiving the
application and then connecting that back into
back-end systems to understand why things have
gotten slow and then dea... [Full Review]

© 2018 IT Central Station

To read more reviews please visit https://www.itcentralstation.com/products/comparisons/dynatrace_vs_new-relic-apm?tid=pdf_comp_19962-20925

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Dynatrace and New Relic APM

Top Reviews by Topic

SOLUTION Dynatrace New Relic APM

IMPROVEMENTS
TO MY Supervis4b56 Naftali Marcus
ORGANIZATION

Right now in an AppMon, when you have DevOps
teams looking to see where transactions are going
through from business transactions, and they want
to set up measurements to see how things are.
And dashboards - dashboards are extremely
important now. Thresholds are important. After
today, at the Perform 2018 conference, I can say
more because I can see, even though we're
AppMon 6.5 now, and we're going to Dynatrace, I
was really impressed with everything I saw. The
fact that I was impressed, and I ... [Full Review]
The website is much more responsive because we
are able to quickly pinpoint the worst pages – we
can be really targeted with where we put our
resources. In a lot of areas, one page takes one
minute, the next can be ten, then some take one,
some take 30 seconds. You have to decide at
what point you want to focus, this allows us to find
the pages that are really painful for users, and fix
those and make them a lot better. [Full Review]

DevOpsLead808

KeithRobertson

We've been able to automate a lot of our

interactions with it. Also, it has the ability to
Mean time to resolution is probably the biggest monitor random URLs not tied to the one pinger
improvement. Also, operational awareness is per application (though it costs extra). [Full Review]
probably one I haven't touched on too much. I
think in the past a lot of teams really didn't have a
comfortable feel for how well, or not well, their
applications were performing. You would get log
files, things like that, just a small amount of Abdullah Aldebas
perspective. In a lot of cases, people complaining
was their first indicator of a problem and, really,
nobody wants to be in that situation. We started
using this... [Full Review] We are a web development agency, focused on
Drupal CMS. As New Relic is already integrated
with Drupal, we can get our projects done with
best practice and with the best value that we
believe in. New Relic provides deep analysis for
Danielle Keeling data and server health so it lets us know of
network bottlenecks before we deliver the project
to enhance our product. Therefore, we can be
sure that we deliver the best value for our
It increases productivity first of all, and it makes customers. [Full Review]
our troubleshooting efforts more efficient. We
don’t do the war-room thing, I hate the war-room
thing. A lot of the time, when there’s an issue,
before they can even assemble the war room, I’m
telling them, "Okay, the problem is here, you need
to fix this and then we’re good to go." [Full Review]

© 2018 IT Central Station

To read more reviews please visit https://www.itcentralstation.com/products/comparisons/dynatrace_vs_new-relic-apm?tid=pdf_comp_19962-20925

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Dynatrace and New Relic APM

Top Reviews by Topic

SOLUTION Dynatrace New Relic APM

ROOM FOR
IMPROVEMENT Platform7926 Naftali Marcus

I would love to see a better data export, because
AppMon's charting capabilities leaves a lot to be
desired. The dashboarding capabilities leaves a
lot to be desired. There are a lot of times, for
example, at my last company, they wanted
Dynatrace data in addition to a bunch of other
stuff dumped into one place. It was not just
performance metrics. The CEO wanted his
business metrics in the same place as the
performance metrics along with a lot of other stuff.
However, Dynatrace could not export... [Full
Review]
Supervis4b56
I haven't had a chance to go through all of it, but I
would like to see the ability, from an administrative
standpoint, for it to collect statistics. I want to be
able to see the servers that the agents are
installed on. I want it to be able to start doing
collections for me by platform: How many Linux
servers do I have? How many Windows servers do
I have? Statistically give me the information of how
things are performing, but I want that in a
dashboard, where I can look at a dashboard and I
can... [Full Review]
KeithRobertson
It gives you amazing statistics, but doesn’t give
you enough information about what to do with the
statistics. The sales people need to be on board
on this end. [Full Review]
DevOpsLead808
I think that there have been some questionable
product enhancements. Over a year ago, New
Relic rolled out a new navigation that really
disrupted our workflow. It added many more clicks
and was surprisingly frustrating. Luckily, that was
mostly reverted, but more recently, around six
months ago, they redesigned the error reporting
page. This is another example of a tool that
worked fine, but which is now very hard to use.
About six months to a year ago, we invested a lot
of time automating a lot... [Full Review]
Abdullah Aldebas
Some of our customers see New Relic as a
promising product to have, and we would like to
deliver it to them. The only way we would be able
to do that would be if we had server appliance for
clients that we could install in their data centres.
[Full Review]

Over the last year, one of the things we've had a

challenge with is, we've used AppMon for so long,
people are quite comfortable with it. We had a
pilot of Dynatrace SaaS up and running for about a
year, trying to transition application teams over to
it: "Try this new tool out," - especially at
microservices-based applications. And a lot of the
features at the time that were in AppMon were not
yet available, or worked differently, so we had
some challenges in internally selling it. Since then,
a... [Full Review]

© 2018 IT Central Station

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Dynatrace and New Relic APM

Vendor Directory
Aurea Actional IBM IBM Tivoli Composite Application Manager

Akamai Akamai mPulse INETCO INETCO Insight

SmartBear Software AlertSite InfoVista InfoVista 5View NetFlow

Apica Systems Apica Synthetic Instana Instana Dynamic APM

AppDynamics AppDynamics APM iTrinegy iTrinegy AppQoS [EOL]

AppDynamics AppDynamics Browser Real-User ITRS ITRS Geneos

Monitoring
JenniferSoft JenniferSoft
AppDynamics AppDynamics Database Monitoring
Knoa Knoa EPM
VMware Apteligent
Mackerel Mackerel
Avada Software Avada Software Infrared360
ManageEngine ManageEngine Applications Manager
BMC BMC Appsight
Micro Focus Micro Focus AppPulse Suite
BMC BMC End User Experience Management
Micro Focus Micro Focus Business Process Monitor
BMC BMC Middleware Management
Micro Focus Micro Focus Diagnostics
BMC BMC TrueSight Operations Management
Micro Focus Micro Focus Real User Monitor
BMC BMC TrueSight Pulse
Micro Focus Micro Focus SiteScope
CA Technologies CA APM
Nastel Technologies Nastel AutoPilot
CA Technologies CA App Synthetic Monitor
Netuitive Netuitive
CA Technologies CA Application Delivery Analysis
New Relic New Relic APM
CA Technologies CA CEM
New Relic New Relic Browser
CA Technologies CA Digital Experience Insights
New Relic New Relic Synthetics
Catchpoint Catchpoint
NRG Global NRG Global AppLoader
Cavisson Cavisson NetDiagnostics
NRG Global NRG Global AppsWatch
Cedexis Cedexis Impact
Nudge Nudge APM
Compuware Compuware Strobe
Oracle Oracle Application Performance
Correlsense Correlsense SharePath Monitoring Cloud Service

Datadog Datadog Oracle Oracle Real User Experience Insight

Dotcom-Monitor Dotcom-Monitor UserView Monitoring Plumbr Plumbr

Xplenty DRIVEN APM Idera Precise APM

Dynatrace Dynatrace Quest Software Quest Foglight for APM

eg Innovations eG Enterprise Riverbed Riverbed SteelCenter Aternity

Germain Software Germain Riverbed Riverbed SteelCentral AppInternals

IBM IBM Application Performance Management Riverbed Riverbed SteelCentral AppResponse

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Dynatrace and New Relic APM

Vendor Directory
Dynatrace Ruxit [EOL] SolarWinds SolarWinds TraceView

Savision Savision Live Maps Stackify Stackify

Savvius Savvius OmniPeek ASG TeVista

Savvius Savvius Omnipliance Blue Medora True Visibility Suite

SecurActive SecurActive Performance Vision TwinPrimeLabs Twin Prime

Sematext Sematext SPM Performance Monitoring Velocimetrics Velocimetrics

SolarWinds SolarWinds Server and Application Monitor VMware Wavefront

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Dynatrace and New Relic APM

Top Application Performance Management (APM) Vendors,

Weighted
Over professionals have used IT Central Station research. Here are the top vendors based on product reviews, ratings, and comparisons.
All reviews and ratings are from real users, validated by our triple authentication process.

Chart Key

Views Comparisons Reviews Followers Average Rating

Number of views Number of times compared Total number of reviews on Number of followers on IT Average rating based on
to another product IT Central Station Central Station reviews

Bar length
The total ranking of a product (i.e. bar length) is based on a weighted aggregate ranking of that product's Views (weighting factor = 17.5%),
Comparisons (17.5%), Reviews (17.5%), Followers (17.5%), and Average Rating (30%). Reviews and ratings by resellers are excluded from the
rankings. For each ranking factor, the score (i.e. bar segment length) is calculated as a product of the weighting factor and its position for that
ranking factor. For example, if a product has 80% of the number of reviews compared to the product with the most reviews in its category, then
the product's bar length for reviews would be 17.5% (weighting factor) * 80%.

1 Dynatrace

37,538 views 21,312 comparisons 175 reviews 2,244 followers 8.8 average rating

2 AppDynamics APM

41,533 views 19,945 comparisons 75 reviews 2,912 followers 8.3 average rating

3 CA APM

53,724 views 9,766 comparisons 89 reviews 3,115 followers 8.2 average rating

4 New Relic APM

35,136 views 14,105 comparisons 7 reviews 2,273 followers 8.6 average rating

5 ITRS Geneos

14,648 views 4,281 comparisons 26 reviews 918 followers 8.0 average rating

© 2018 IT Central Station

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Dynatrace and New Relic APM

6 Micro Focus AppPulse Suite

9,888 views 3,638 comparisons 8 reviews 2,591 followers 8.6 average rating

7 Quest Foglight for APM

13,615 views 4,241 comparisons 14 reviews 644 followers 7.9 average rating

8 Riverbed SteelCenter Aternity

9,357 views 2,395 comparisons 10 reviews 972 followers 8.0 average rating

9 SolarWinds Server and Application Monitor

4,154 views 3,080 comparisons 10 reviews 659 followers 8.8 average rating

10 Avada Software Infrared360

6,002 views 1,802 comparisons 6 reviews 2,475 followers 9.0 average rating

© 2018 IT Central Station

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Dynatrace and New Relic APM

Top 5 Solutions by Ranking Factor

Views

SOLUTION VIEWS

1 CA APM 53,724

2 AppDynamics APM 41,533

3 Dynatrace 37,538

4 New Relic APM 35,136

5 ITRS Geneos 14,648

Reviews

SOLUTION REVIEWS

1 Dynatrace 175

2 CA APM 89

3 AppDynamics APM 75

4 ITRS Geneos 26

5 Quest Foglight for APM 14

Followers

SOLUTION FOLLOWERS

1 CA APM 3,115

2 AppDynamics APM 2,912

3 Micro Focus AppPulse Suite 2,591

4 Avada Software Infrared360 2,475

5 New Relic APM 2,273

© 2018 IT Central Station

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Dynatrace and New Relic APM

About this report

This report is comprised of a list of enterprise level vendors. We have also included several real user reviews posted on ITCentralStation.com.
The reviewers of these products have been validated as real users based on their LinkedIn profiles to ensure that they provide reliable opinions
and not those of product vendors.

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