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  • Escalation Level E 0: Escalation Process - Status Report

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    Sudhagar
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    This document outlines an escalation process for quality assurance agreements with production material suppliers. It establishes four escalation levels - E0 through E4 - that increase in severity of actions taken and consequences for suppliers. E0 is the standard process, while higher levels like E1 and E2 involve intensified processes and inspections. The highest level, E4, results in disqualification and replacement of the supplier. Key information like customer and supplier contacts and the reason for escalation is documented at each level. Dates are also included for checking progress on issues.

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    S_296001-6_A1_Escalation

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    This document outlines an escalation process for quality assurance agreements with production material suppliers. It establishes four escalation levels - E0 through E4 - that increase in severity of actions taken and consequences for suppliers. E0 is the standard process, while higher levels like E1 and E2 involve intensified processes and inspections. The highest level, E4, results in disqualification and replacement of the supplier. Key information like customer and supplier contacts and the reason for escalation is documented at each level. Dates are also included for checking progress on issues.

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    © All Rights Reserved
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    37 views1 page

    Escalation Level E 0: Escalation Process - Status Report

    Uploaded by

    Sudhagar
    This document outlines an escalation process for quality assurance agreements with production material suppliers. It establishes four escalation levels - E0 through E4 - that increase in severity of actions taken and consequences for suppliers. E0 is the standard process, while higher levels like E1 and E2 involve intensified processes and inspections. The highest level, E4, results in disqualification and replacement of the supplier. Key information like customer and supplier contacts and the reason for escalation is documented at each level. Dates are also included for checking progress on issues.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 1

    Quality Assurance Agreement with Production Material Suppliers; Escalation Process

    Escalation process – Status report


    Customer Supplier
               
    Contact       Contact      
    Department       Department      
    Telephone       Telephone      
    E-mail       E-mail      

    Escalation level E 0
    Standard process
    Reason for classification      

    Escalation level E 1 CSL 1 (100% inspection)

    Intensified process CSL 2 (100% external inspection)


    Reason for classification /      
    definition of actions

    Date for checking


         

                           


    Name/ customer signature Date Name/ supplier signature Date

    Escalation level E 2 CSL 1 (100% inspection)

    Warning CSL 2 (100% external inspection)


    Reason for classification /      
    definition of actions

    Date for checking


         

                           


    Name/ signature - customer, Date Name/ supplier signature Date

    Escalation level E 3 CSL 1 (100% inspection)

    New Business Hold (stop on new orders) CSL 2 (100% external inspection)
    Reason for classification /      
    definition of actions

    Date for checking


         

    Michael Hartig                  


    Executive Vice President Date Name/ supplier signature Date
    Corp. Purchasing Schaeffler

    Escalation level E 4
    Disqualification (replacement of supplier)
    Annulment of conditions Reason for the annulment:

               
    Name/ customer signature Date

    S 296001-6 Appendix 1 Page 1 of 1 Issued: 2015-09-25

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