Cassie Schrock

Cassie.Schrock@gmail.com
SKILLS
 Program Development  Organizational skills
 Crisis Intervention  Team Leadership
 Process Improvement  Customer service skills
 Community Outreach  Public Speaking
 Social Issues Research  Working with diverse populations
 Volunteer Coordination  Microsoft Office

EDUCATION
Grand Valley State University, Grand Rapids, MI Estimated Graduation Date April 2018
Master of Social Work
 Phi Alpha Honor Society, GVSU Chi Epsilon Chapter March 2016-Present
Aquinas College, Grand Rapids, MI May 2012
Bachelor of Arts, Sociology and Urban Studies
 Service Learning Trip to Malawi, Africa May 2012
o Traveled with 10 students to observe, study, and report back on the effects and
influence of a partnership project between Aquinas College and Malawi Connection
to install water pumps in local villages providing access to clean water

PROFESSIONAL EXPERIENCE
Grand Rapids Area Hoarding Task Force MSW Intern May 2017-Present
City of Grand Rapids–Grand Rapids, MI
 Complete assessments and provide case management services to meet client needs
 Research best practices for working with clients with Hoarding Disorder during home visits
 Network and build partnerships with community agencies to connect clients to services
 Build a database tracking system for incoming referrals to study the community need and
advocate for program development and expansion
 Lead monthly Task Force meetings consisting of 20 community members
Lead Child Life Assistant (CLA) October 2014-Present
Helen DeVos Children’s Hospital–Grand Rapids, MI
 Liaise with 12 CLAs and upper management
 CLA Representative on the Child Life Leadership Team with the goal of implementing
process improvement projects
 Run monthly CLA meetings to address department restructuring and advocate patient needs
 Develop employment expansion plan to fulfill gaps in service
 Supervise and provide ongoing training to 40 volunteers on policies and procedures to
provide services for critical patients
 Implement educational and therapeutic activities for patients aging from infancy to end of
life to foster and enhance a healing environment
 Plan and lead weekly support programs for parents and siblings in crisis
 Coordinate weekly Developmental Care Rounds collaborating with 15 multidisciplinary team
members to ensure quality care to patients
Lead Residential Crisis Counselor March 2012-October 2014
Bridge Program of Arbor Circle –Grand Rapids MI
  Formed and headed the monthly Peer Meeting program consisting of 10 employees with
the goal of discussing program development opportunities
 Coordinated with community agencies to provide referrals for homeless and runaway youth
 Completed biopsychosocial assessments and intakes for youth and families in crisis
 Supervised two Bridge program interns
 Recorded and organized incoming donations for the Youth Development Services
 Facilitated daily psychoeducational therapy groups for 15 at-risk youth ages 9-17 years old
to teach skills related to coping and personal goals
 Led counseling sessions with youth and families to strengthen relationships

VOLUNTEER EXPERIENCE
Young Campers Day Counselor June 2015- June 2016
Camp Catch-A-Rainbow –Jackson, MI
 Supervised and assisted children ages 4-6 years old who are battling cancer engage in camp
activities to promote fun and normalcy
Child Life Volunteer June-August 2013
Helen DeVos Children’s Hospital –Grand Rapids, MI
 Provided support and play opportunities for patients to create a therapeutic environment
Way Finder Volunteer January-June 2013
Spectrum Health –Grand Rapids, MI
 Navigated visitors through the hospital to provide a positive experience
Mentor Volunteer June-August 2011
Goodwill Industries –Grand Rapids, MI
 Researched and implemented best teaching techniques for young adults with Autism

PROFESSIONAL INVOLVEMENT
National Association of Social Workers (NASW) Member January 2018-Present
Child Life Assistant Leadership Team, Helen DeVos Children’s Hospital November 2017-Present
Spectrum Health Young Professionals, Spectrum Health May 2017-Present
Child Life Leadership Team, Helen DeVos Children’s Hospital October 2016-Present
NICU Shared Leadership Committee, Helen DeVos Children’s Hospital May 2016-Present
Registration Committee Chair, GLACLP Child Life Assistant Summit April 2017
Presenter, GLACLP Child Life Assistant Summit December 2015
Student Athletic Advisory Board (SAAB), Aquinas College August 2011-May 2012

AWARDS AND ACHIEVEMENTS

Creativity Award, Spectrum Health Synergy Award November 2017
 Group award winner for a pilot program using video chat to connect parents who are
not able to be present for their baby in the Neonatal intensive Care Unit
Volunteer of the Year Award, Crime Prevention Association October 2017
 Award winner for internship work with the Grand Rapids Area Hoarding Taskforce

TRAININGS AND CERTIFICATIONS

 CPR and Basic Life Support Certifications