1. Competent Staff 1. Inadequate space for the 1.Pending Rat Plan (Phase 2) for 1. delays in the receipt of conduct of hearing/mediation/ increase in number of middle communication sent through Arbitration level managers registered mail by the parties to a case. 2. Uniform and Simplified 2. The internet connection of 2.Trainings and seminars for 2. delays in the conduct of Process in resolving is quite restrictive, it limits the staff of the legal sections hearing/mediation due to administrative and the scope of the research in were well- provided unavailability of parties consumer cases relation to a certain legal investigation 3. speedy disposition of 3.Lack of fund/budgetary support 3.Sufficient budget for LHSD as administrative and to buy equipment buffer source of fund for other consumer cases mandatory expenses 4. fast preparation, Review and 4.Lack of human resource 4. Strong link/collaboration with Release of the following: complement in the legal section other units/divisions -Memorandum of Agreement/Understanding -Contracts -Affidavits -Legal Opinions -Pleadings -Investigation reports - Resolutions 5.Cases are docketed and recorded properly;